The sales rep Jasmine Herron was super timely with getting back to me about my order. Furthermore, they answered all my questions and helped our club out all over email so I didn't need to attend a ca... See more
Company replied
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See what reviewers are saying
The rugby pads are amazing to use for football. We use them for blocking and tackling drills. The contour of the pads work great for hand placement on blocking drills and with the straps, players can... See more
Company replied
**AI could NEVER take Jess’s job!** Shopping online for something as specialized as rugby gear, especially rugby cleats, is incredibly difficult unless you’re simply reordering something yo... See more
Company replied
Cannot say enough good things about World Rugby Shop. They offer an unparalleled selection of rugby equipment, unbeatable prices, and their customer service is top-notch. Everything I’ve purchased... See more
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Company details
Written by the company
WorldRugbyShop.com was founded with a simple mission in mind- make it easy for people to get the gear they need to be a part of rugby. That's it. And we are working hard every day so that no matter if you are a player, fan, coach, or referee there is something for you here so you can connect with the game you love.
Contact info
5478 US 78E, 35210, Irondale, United States
- +12052010192
- support@worldrugbyshop.com
- www.worldrugbyshop.com
4.5
Excellent
403 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Always an excellent experience
January 16, 2019
Unprompted review
Reply from World Rugby Shop
Thanks for sharing. We love working to help get rugby players out on the field.
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Quick shipping
Quick shipping, products is exactly as it appears in photo.
January 15, 2019
Unprompted review
The return policy is a joke
The return policy is a joke, you spend the money and have to repurchase the product before you receive credit. It took for ever for the return to see my charge card.
January 15, 2019
Unprompted review
Reply from World Rugby Shop
Ronald, Sorry you had issues with the return process of the All Blacks shorts. I hope you have received the new pair of shorts and are enjoying them.
I'm happy.
Items are always as promised and generally on time. Good quality materials and products. Easy to order and easy to navigate the website.
January 15, 2019
Unprompted review
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Reply from World Rugby Shop
Glad the training ball is working for your daughter.
Fast shipping
My package came in fast and looked just like the picture.
December 18, 2018
Unprompted review
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For all my rugby needs
For all my rugby needs, World Rugby Now is the only site that I completely trust. They never let me down, and I have been a rugger for many years, From Europe to South Africa, WRN has always been there for me.
December 18, 2018
Unprompted review
Reply from World Rugby Shop
Thanks. We ship all of our orders from the U.S. (and work to get them out of the warehouse within 24 hours of the order being placed) so they arrive quickly. Please shop again.
Ordered a scrum cap over a month ago…
Ordered a scrum cap over a month ago and still haven't received it.. They also aren't answering emails.
-I can't reply back but thank you for your help, I'll write you if it comes in
December 13, 2018
Unprompted review
Reply from World Rugby Shop
Elias,
I was able to track down your order. Again Sorry for the delay. There is sometimes a delay on orders that ship to Canada. My records show it cleared Canada customs on Dec 9 and is scheduled to be delivered by 12/21. I hope this helps. I will send more details to the email with your order.
David F
Elias,
Sorry for the problem with your order. Please send me your order # and I can look into it for you.
David F
Good selection of items prompt orders
December 12, 2018
Unprompted review
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We are a part of the the 4% that rates…
We are a part of the the 4% that rates World rugby shop poorly. Yes you can get items at decent prices BUT you are paying for that if anything goes wrong with the products. You have to get your shoes and wear them quickly to ensure that they stay together. If you’re a normal player and use them a couple times a week you may not know how cheap they are. We planned ahead and bought 2-pairs thinking that this would help the show (cleats) last longer. After 20 uses the darn things feel apart. Te actually ripped at the seams. Then we asked about some help on a pair that might last longer than 20 uses but world rugby shop says “too bad, so sad, they were purchased more than 30 days ago. We won’t stand behind old products.”
20 uses is not OLD PRODUCT.
The 2nd pair seems to be working ok. But we have to wait and see.
My guess is that if you’re going to put the shoes through their paces in less than 30-days they will refuse the refund because you used them “unnaturally”.
Customer service is horrible
CAVEAT EMPTOR—-Buyer beware
December 12, 2018
Unprompted review
Reply from World Rugby Shop
Tom,
Sorry for the issue with your order. I'm happy to look into the issue if you send me the order #.
David F
Simple and easy
Simple and easy. Cap fits like a glove, received it just before game day.
December 11, 2018
Unprompted review
Reply from World Rugby Shop
Glad the scrum cap sizing was accurate and you got it in time for your match. Great to see more players wearing scrum caps.
Quick Order
Ordered an All Blacks T shirt. My order arrived promptly and was the correct design and size. Would definitely order from World Rugby Shop again.
November 27, 2018
Unprompted review
Reply from World Rugby Shop
Thanks for the order for the All Blacks jersey. A cool looking jersey and arguably one of the best in all of sports. Enjoy.
David F
I shop at World Rugby Shop regularly…
I shop at World Rugby Shop regularly and I always find the employees courteous, competent and helpful.
November 27, 2018
Unprompted review
Reply from World Rugby Shop
Thanks for your comment and order. Our employees love helping customers as they have the same passion for the sports as our customers. We are very fortunate for the team we have!
David F
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Called to inquire about a return due to…
Called to inquire about a return due to sizing and exchanging for another size. Person answering gave the impression that I was bothering her and wasn’t helpful at all. Therefore I’ll be returning the item and ordering from another company instead.
November 27, 2018
Unprompted review
Reply from World Rugby Shop
Vladimir,
Sorry for the issues with exchanging your All Blacks Jersey. I have forwarded your email to Customer Service and can help with any information on getting the size changed. Thanks for your patience.
David F
fit as expected, arrived early
Shirt I bought fit as expected, even arrived earlier than expected.
November 27, 2018
Unprompted review
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