WORX Tools Reviews 

Worst products on the planet.. do not ever buy a landroid, I already wrote worx back when I complained about my absolute horrid machine. The first guy I spoke to was ready to give me my money back, but then they sent out another guy who said they never pay back the money, they “fix” the problem.

Products - horrible
Service - horrible

i have had my worx weed eater/edger for the past 12 years. I use it 2-3 times a week during the spring & summer months. It is not as powerful as my previous gas trimmer but im no longer pulling my arm out of the socket trying to pull start it and no more spilling gasoline everywhere.

As a petite women, I love my worx weed eater because it is much much lighter, adjusts for a shorter person, and its so easy to start. I like being able to rotate it and use the wheels as an edger, although it does require arm strength to pull and rotate the wheels to use as an edger. The only complaint i had was the bump feed never did work but it is only a minor inconvenience to me, compared to the other advantages i mentioned. Im glad to see they chgd the design of the line feed, hope it works.
I’m now using it as a mower on my newly downsized lawn.

THE REAL PLUS: I have been able to have a lifetime supply of line spools and ive been able to replace the worn-out spool caps without having to buy a whole new weed eater.

To call WORX a cheap Chinese brand would be an understatement. Quality is nonexistent and their customer service is the worst I've experienced in the UK. Multiple emails go ignored and they are keen only to do their best to deny all warranty claims using any means at their disposal.

To summarize, this brand is nothing but inexpensive Chinese landfill rubbish.

I had bought a worx s300 landroid or robot lawnmower a year ago. The product had 2+1 year warranty but stopped working completely 5 weeks ago. I contacted Worx and was told they would solve the problem by 3 weeks. They didn't reply so afterc20 days i wrote to them. First they said they would replace the faulty lawnmower with a new one but then they sent a dirty used scratched lawnmower saying that it was refurbished. I didn't accept this product and returned it. Now I don't have any lawnmower or money and worx tells me that I can only get the used landroid ONLY. Never again. These consumer rights are only for manufacturers. I had contacted citizens advice bureau who told me that I had to prove everything even though the company accepted they had given me a faulty product. My only option is to ask for a refund from the credit card company. Fat chance of that happening.

Their robot lawn mowers are so bad, a first gen Roomba with a scissor would do a better job cutting the lawn. and their after sales dep. is not helping, just telling you to buy new wheels, battery, and add-ons. Switched to husqvarna never looked back

I have a WG774 lawn mower. It worked good for 2 years. On 7/16/2021 it stopped working. When i engage the operating lever i hear a clicking sound at the motor end but it does not run. Been on the phone and email most of today 7/19/2021. Finally got a call back from a lady in Charlotte N.C. who resolved my problem. She is going to send me a new unit. Doesn't get any better than that.

Would be a minus 3 if I could. Poor customer service. Not answering phone, supposed to get a call back within 24hrs. Didn’t happen. Tried chat, auto message said 23min for answer. Over 2hrs so far no answer. Product 5 days late so far and by tracking it will be another week or two. Terrible, just terrible service. Will not use Worx anymore.

I bought worx wg-170.2, what piece of garbage.
The shaft to twist, to go from edging or trimming, is almost impossible to turn. The battery died with in 15 minutes.
To make matters even worse is, I can't even register the product, or get live chat, or an email to them. I'm just out of thirty days to return the piece of garbage. I will be contacting my credit card company to dispute this charge. I will put it out in a future yard sale.

I bought a WORX SoniCrafter Model WX671.4 approx 8-10 years ago, Can't seem to buy the WA2109 sanding pads (vented) anywhere, Argos,Amazon,Saxton Blades,Worx ???
Because Worx has newer models of the Sonicrafter with different fixing (WX Range) they can't even tell me if they will fit each other, When i ask questions about WX671 they take you to a WX686 model for sale which has different fixing, Useless and will never buy Worx again, To think of the people i have told to get themselves a worx sonicrafter i now feel i have let them down, Their web site makes it hard for people to ask Worx a question or it puts you back to Amazon or Argos, Thanks Mike

Don't buy Worx mowers! It’s the worst device I’ve ever bought.
It broke down before the warranty period expired, and the company only procrastinated without intending to fix the problem.
Their service company LetMeRepair GmbH returned my mower back in much worse condition than before. Total disaster. I spent many months in conversation without success.

I bought this mower because its supposed to cut to a
depth between 20mm - 70mm....
But it Doesn't,
On the lowest setting, I put a straight Edge diagonally across the wheels, then measured to the blade it was 35mm....
So I phoned the helpline numerous times, to see if there was some other way of adjustment....
But they were Very Unhelpful, and never even bothered to return any of my calls, or come up with an answer to this problem.....
So if your looking for bad customer service and a Mower that only does a LONG CUT OF 35MM...Maybe try this one....

Tried to buy chainsaw for 6 weeks. One never made it, 2nd one was delayed twice. Ordered a greenworks, had it in 5 days. Customer service with worx is as poor as it gets. Incredibly unqualified people.

They sent me a non-functional $400 lawnmower (unable to turn on). After I tried to get a replacement they sent me another non-functional lawnmower (stops running while mowing every few feet). When I asked for a refund they said it would be 'pro-rated based on time of purchase.' It has now been a week of back and forth and they still have not told me what the refund amount will be. My Amazon review about this was rejected and they deleted my comment on their Facebook, so if you're wondering why you don't normally see bad reviews of this company, that's why!

Sent drill back under warranty 2 months ago not had updates discussing customer service would not buy anything else from them

I purchased a WORX Sander (WX 642) When I tried to use it for the first time the supplied sanding sheets fell apart, they had the consistency of blotting paper and could easily be pulled apart - useless. I contacted WORX help desk who were totally disinterested and told me to return the sander to where I had purchased it. They didn't want to know about the issue and were happy for me to have to go to the trouble of packaging it up and sending back to Amazon, rather than a). discuss the issue - are all their sanding sheets faulty ?) b). Consider sending some replacement sanding sheets. I am disgusted with WORX and won't be purchasing from them again

I had a fault appear after almost three years of great performance and the customer service I received was fantastic.

They were fantastic throughout the process and replaced the faulty part free of charge.

I have had Worx tools for a long time, I have tried previous brands but they are heavy and hard to use all day. I love the power to weight of the Worx products, they are always up to the task, they have never let me down, the drills and reliable and strong and take all the abuse I throw at them. My favourite tool is the plunge saw, it cuts through OSB board like but it save hours of work, its simply genius. Well done Worx keep it up, you've neve let me down.

Lawnmower broke after a few months. Was supposed to have a 12 month warranty. Tried 5 times to get support and they would simply not respond

I recived my worx slammer combi drill and i love it. I compered it to my dewalt dcd778 combie drill andit wipedthefloor with it. I would highly recomend thier tools to anyone and i will continue to buy them thankyou worx.

Worx Tools customer service took on my complaint about the Bauker 30cc 4-in-1 Petrol Multi Tool (SBC30) I bought from Toolstation for £149.98. The original purchase stopped working after the first use, this was then replaced by Toolstation in 2019 (no receipt for the replacement was issued.) The replacement worked OK for just over a year but, when using it in autumn 2020, it developed a dangerous fault whereby the motor (and therefore hedge blades) kept running and could not be overridden with the ON/OFF switch. Luckily my toddler wasn't home and I was able to leave it propped safely and watch it closely until the fuel ran out. Because the original purchase was more than 2 years ago, I've been told repeatedly that this hazardous product is out of warranty and they will not take responsibility for it.
My advice, save your money!