Wowengraving 

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See what reviewers are saying

Rated 1 out of 5 stars

They sent different to what I ordered and won't return it has they only return faulty items, no customer service steer clear, wish I'd read reviews before purchasing

Rated 2 out of 5 stars

Placed an order 6 days ago as a gift for a child with a deceased mother for a Christmas present since his first Christmas without his mother and haven't heard anything about item being shipped out whe... See more

Company replied

Rated 1 out of 5 stars

Be aware...not sure this is a ligit company. Ordered Christmas presents several weeks ago. Cannot get a response from the company on shipping plan after several email attempts. Tracking list a numb... See more

Rated 3 out of 5 stars

Updates- I never received my Order placed on November 26. They did respond to emails saying the ball is STuck in customs and has nothing to do with their company, although the tracking number th... See more

Company replied

Company details

  1. Events & Entertainment

Information provided by various external sources

Engraved Gifts, Personalized Gift, Basketball Gifts, Gift For Son From Dad, Gift For Son From Mom, Family Gift Idea, Christmas Gifts


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don't purchase anything

They sent different to what I ordered and won't return it has they only return faulty items, no customer service steer clear, wish I'd read reviews before purchasing

May 12, 2022
Unprompted review
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Rated 1 out of 5 stars

I ordered a basketball for my grandson…

I ordered a basketball for my grandson on 5/18/2020 nothing I try the tracking number and tells me can’t find it. I have emailed them several times no response. So looks like I am out almost 50.00 this is a scam all they do is take your money. So beware before you order from this company if it’s even a company. Don’t know if it’s to late but I am going to get in touch with my bank about fraudulent charges. Maybe the state attorney general. This has to stop people being robbed. Yes that’s the way I feel. Again just stay away from this site safe you a lot of grief

June 29, 2020
Unprompted review
Rated 1 out of 5 stars

Total rip off!!!

I ordered a baseball 4 months ago and never received it. Can not get a refund or my package! I keep getting an automated email that they will look into it. This place is a rip off and I would NEVER order from there. They will steal your money!

June 28, 2020
Unprompted review
Rated 1 out of 5 stars

Ordered the engraved basketball a month…

Ordered the engraved basketball a month ago. Got 1 email stating that it had a tracking number that was not american. Can not find it anywhere to be tracked. This is for a birthday in week. No one will answer where it is, if it was sent but my account was surely charged!!! If I knew it was even coming I would be happy!

June 13, 2020
Unprompted review
Rated 1 out of 5 stars

Still waiting.....

Ordered April 17th and still haven’t received the basketball. Tracking info only says shipped for weeks now! So frustrated! I don’t believe this is even a real company. Checking with my bank about fraudulent charges!!

May 27, 2020
Unprompted review
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Rated 1 out of 5 stars

Terrible customer support

I ordered 1 basketball and 1 football for my sons. They were supposed to arrive by Christmas. That didn't happen. The balls arrived mid January. I still couldn't give them to my boys because the football leaked and wouldn't stay inflated. I emailed support and sent a couple pics showing the ball was deflated. I was told to put it in water and send videos to prove what I was saying. Um, do they think I have time to play games after waiting so long for the balls to arrive? After several emails and no real help, I hit you tube. I ended up ordering fix a flat and now the ball is good to go! I can finally give the balls to my boys. I will never buy from this company again. Horrible support and don't stand behind their products. I had to spend an additional 17.00 to inflate the football. Terrible

April 1, 2020
Unprompted review
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Reply from Wowengraving

Dear T, we are truly sorry for all of the inconveniences you might have experienced. Our support agent will send you a private message to locate your order and we will especially escalate the case.

Rated 1 out of 5 stars

This is a scam

Avoid this company like the plaque. I ordered an item after asking their customer service department if I would receive it before Christmas. I was assured I would. It showed up a week after Christmas. I sent numerous emails after seeing the item was just sitting there and had not been shipped. All I got was lame excuses. One was that it was coming from China. China? Why did they assure me Christmas delivery?? I do not want this product now because since it was too late for Christmas, we did something else. I’ve been fighting with them about a refund and after 3 weeks they relented but now want me to return it to someplace in Vietnam which will cost me about $100 for a $40 item. BS. It came to me from New Jersey!!

January 30, 2020
Unprompted review
Rated 1 out of 5 stars

I ordered 4 footballs for my sons for…

I ordered 4 footballs for my sons for Christmas presents I ordered on December 2 nd I have not received my order it is January 9th on Christmas day I have no gifts for my sons I have been emailing your company and getting no response I found the same thing at Amazon for $8.00 less and free shipping all I have heard from wowengraving that you would refund me the shipping cost and reorder if I don't get the footballs in 10 days I do not want to reorder I want my money back so I can order from somewhere else I am not happy with this company at all

January 9, 2020
Unprompted review
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Reply from Wowengraving

Dear Tami, Your item was delivered at the front door or porch at 11:21 am on January 17, 2020 .

Rated 1 out of 5 stars

Two Months Since Ordered Still Not Shipped

I placed an order on November 9, 2019 in the amount of $140.20 for Footballs for my son, 2 grandsons and a Globe for my daughter in law for Christmas Gifts. Order #WE25285. I’ve sent multiple emails and have received excuses....Stuck in Customs (They say shipped out of USA), Wreck on 85, etc. Went to my bank today and they said if not received in a couple weeks filing a Fraud Charge against them. Do Not order from this company. I’m so disappointed in the service!!

January 6, 2020
Unprompted review
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Reply from Wowengraving

Dear Rhonda, I am sorry to hear that you have not yet received your order. Our agent would contact you ASAP to assist your problem.

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Rated 1 out of 5 stars

What a farce

What a farce. Nothing but excuses why my merchandise has not been delivered. Henry T from Wow even had the gall to write the following verbatim...
"there was just an accident happned on highway I-80 so there would be some certain congestion and delay of your order"

Save your money and sanity and stay away from this company.

December 21, 2019
Unprompted review
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Reply from Wowengraving

Dear Mike, I am sorry for your late delivery. Our agent would reach you ASAP to address your problem with our best solution.

Rated 1 out of 5 stars

This company is a sham

I placed an order and was told it would be here before Christmas 3 emails later and I’m being told i have to wait for shipping info and it can take up to 21 days! These people are a sham; they take your hard earned money and lie about the shipping. I will be contacting the BBB. I do not recommend to anyone

December 20, 2019
Unprompted review
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Reply from Wowengraving

Dear Leporscha, your package is shipped with Priority Shipping and would be delivered soon on Jan 04.

Rated 3 out of 5 stars

Updated -I never received my Order placed on…

Updates-

I never received my Order placed on November 26. They did respond to emails saying the ball is STuck in customs and has nothing to do with their company, although the tracking number they provided doesn't show that they sent it. Crock of crap that my kid won't get a Christmas present this year because I already spent the money on this non-existent ball. Id like a refund asap so I can buy her a gift....

I actually received it today 1/2/2020 and it is lovely. I wish I would have known it wouldn’t have arrived before Christmas. But it’s here and it’s as described.

December 19, 2019
Unprompted review
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Reply from Wowengraving

Dear Stacy, I am so sorry that your package was stuck at the Customs due to the high volumes season. The tracking would normally stop as "original post preparing to dispatch the package" which confused the customers. Please do not worry, our agent would reach you ASAP to assist you with our best capability.

Rated 1 out of 5 stars

This company is a sham

This company is a sham, my friend ordered the engraved football for her son a month ago, no tracking number up until 2 days ago. This company is a joke, she asked to be fully refunded the amount of the item and all they did was refund the shipping what type of company does that? This company needs to be shut down and I will be reporting them to the BBB.

December 18, 2019
Unprompted review
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Reply from Wowengraving

Dear Brian, I am sorry to hear about your friend's bad experience. Our agent would try our best to clarify her problems.

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Rated 1 out of 5 stars

Be aware...

Be aware...not sure this is a ligit company. Ordered Christmas presents several weeks ago. Cannot get a response from the company on shipping plan after several email attempts. Tracking list a number but states package has not arrived at hub. Same message for 2 weeks. I see someone responds to these reviews...maybe you can be professional enough to up date me on order WE34633. So annoyed.

December 18, 2019
Unprompted review
Rated 1 out of 5 stars

I ordered my son the football and my…

I ordered my son the football and my daughter the jewelry box, both were ordered on Nov28 and it’s Dec17 and I still haven’t received my items. Do not order from these people!! Don’t take my hard earned money and decide when u want to ship my stuff. I don’t even want da stuff. I want a refund. SCAMMERS

December 17, 2019
Unprompted review
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Reply from Wowengraving

Dear Neet, I regret to know about your experience. We would sure help you better if you can provide us with your order number. Our agent would contact you to have more information of your order.

Rated 2 out of 5 stars

Placed an order 6 days ago as a gift…

Placed an order 6 days ago as a gift for a child with a deceased mother for a Christmas present since his first Christmas without his mother and haven't heard anything about item being shipped out when it says it is shipped within 1-2 business days. Also paid for express shipping. Please advise of status for #WE36453 confirmed order or I will go to my bank to get refund and report on all social media sites about a scam. I hate not speaking to a person when it involves my money and this is such a sensitive situation!

December 16, 2019
Unprompted review
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Reply from Wowengraving

Dear Roni, I am sorry for your inconvenience.
Firstly, we do not have the expedited shipping of 1-2 business days. 7-10 business days is our best offer.
Secondly, due to the high volume season, FedEx seems to have unexpected delay. We would work with the shipping company to have the relevant remedies for you.

Rated 1 out of 5 stars

I have sent several emails for an…

I have sent several emails for an update on my order and still have no reply ! Please send me my product ..its a gift for Christmas …...

December 16, 2019
Unprompted review
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Reply from Wowengraving

Please check our message, Jo. We believe that this is just a misunderstanding and we'll try our best to resolve it.

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Rated 1 out of 5 stars

Don’t order

Don’t order
I think it’s a scam
Ordered in early November and haven’t heard a word
Emails won’t go thru

December 15, 2019
Unprompted review
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Reply from Wowengraving

Dear Sheila, our agent already sent you a message, please kindly check it. Your cart is still abandoned and not submitted. Therefore we could not ship your order

Rated 1 out of 5 stars

My husband placed an order and haven't…

My husband placed an order and haven't received a by response to an email to kbow where my package is. I also used the email on their page and irmt kicked back the messafmfe saying it was spam email

December 14, 2019
Unprompted review
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Reply from Wowengraving

Please check our message, J. We believe that this is just a misunderstanding and we'll try our best to resolve it.

Rated 1 out of 5 stars

Did not receive product

Placed an order almost a month ago and have not even received a tracking number! Please don’t waste your money. I would not recommend to buy from them. I am going to report them.

December 11, 2019
Unprompted review
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Reply from Wowengraving

Dear Lis, please provide us your order number and order email so that we can help you better. We look forward to hearing from you.

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