WPA Reviews 

I have put a claim in for going to the dentist and after providing receipt my claim was granted now waiting for money to go into my bank.

I have used WPA for many years and have never found them to be anything other than friendly and helpful over the phone.
Claims are dealt with swiftly too.

The people at WPA are always helpful, friendly and efficient. They arrange for things to be sorted quickly and are always very empathetic to people’s concerns. Thank you to you all at WPA.
Elaine

I had an urgent matter to be authorised with WPA for a CT scan to be done. Despite the consultant having sent an urgent request to priority mailbox I was told by two people at WPA that I would need to wait for the priority team to come back to me. On my 3rd chase call I had a conversation with Eilis who was absolutely amazing and understood the urgency and was able to resolve the matter and grant authorisation while dealing with me on the phone. Her level of compassion, understanding and professionalism was amazing, I am very grateful to her for resolving the authorisation and not just putting me in the general queue while I had a fish bone stuck in my throat. Thank you Eilis!

I spoke to Becki regarding my health concerns and not only was she professional and helpful, she was also understanding and attentive.

WPA have been excellent in helping me. This year I have had a lot of expense with dental care and with my eyes. WPA have helped me with the expenses and paid me very quickly within 7 days of making the claims.

Always great with communication and discussing any questions to get the best out of our benefits.

Gareth has always been great to work with and helps me to organise and focus our cover to get the best possible well rounded cover for my company and all of its employees.

Thank you.

Highly recommend. Always clear and helpful.

WPA is a great insurer. I find them supportive, responsive and on top of claims. Have nothing bad to say about them as a provider. Highly recommend.

A number of things, bear in mind most people are a bit stressed contacting their health insurers! The first thing was the calm reassurance, “ we are here, what can we do!” Then the query was dealt with quickly and efficiently.
So, well trained and knowledgeable staff who treat members like consumers, bravo, keep it going.

Had to call to amend my claim and Becky was helpful and patient with all by queries so I understood what I needed to do and what I could claim for,

Great thanks to Michelle and Becky today, really helpful and always going above and beyond to provide the best level of care and support. Many thanks.

I had a great experience working with John O'Loughnane to ensure my WPA policy renewal was tailored to my needs. He worked over and beyond, including while he was on leave.
I would highly recommend

No waiting for my call to be answered, no long messages or music, straight through!
The most helpful person - she was patient & kind as she worked through my query. Totally efficient service then transferred my to another department, again straight through. That person was also fantastic, extremely helpful & get everything sorted for me. The best customer service I have received from any company for years!

Bel was really sympathetic and very helpful discussing the whole process

I had a very positive experience with Remi at WPA. Remi was incredibly patient, helpful, and reassuring throughout the whole process. He took me through everything step by step and made sure I understood what to do.

I was on the line for around 40 minutes, but Remi was so friendly and thorough that I never felt rushed. Excellent customer service and a real credit to WPA. I really appreciated the support and would highly recommend Remi.

Sophie was very helpful and dealt with my enquiry efficiently. She asked relevant questions and after these were answered she was able to authorise my surgery.

I contacted WPA via live chat regarding an ongoing injury claim. I had been receiving physiotherapy treatment but felt it wasn't improving my condition and wanted to seek an opinion from a specialist.

Izzie was incredibly helpful and efficient. Within minutes of explaining my situation, she checked the details, updated my claim, and confirmed authorisation for me to see the specialist. She also provided reassurance that there would be no shortfall charges as the consultant works within WPA's fee schedule.

The entire process was handled quickly, professionally, and without any hassle. It's refreshing to receive such prompt and knowledgeable customer service, especially when dealing with healthcare matters that can often be stressful.

Thank you, Izzie, for resolving my query so efficiently. An excellent example of customer service done right.

Excellent service

Absolutely brilliant staff dealing with the situation in a very calm, friendly, efficient and understanding way.