WPA Reviews 

Finally arranged some cover after putting off for a while and already feel more at peace and utilised the policy. Very easy to use and understand, though this is largely due to our partner Jon Goss who has been excellent. Knowledgable, supportive and friendly and most importantly not pressured. Highly recommend

Jon Goss has been brilliant in providing our company with all the relevant information and offering us competitive prices. We are yet to make a claim but if our experience carry’s on as started we will be very happy.

We have recently set up our private healthcare insurance with WPA and have been really impressed with the service from start to finish. Communication has been excellent, everything has been explained clearly, and the whole process has been straightforward and hassle free. Jon Goss, our Healthcare Partner, has been incredibly helpful, knowledgeable and responsive throughout. It’s been a great experience so far and we wouldn’t hesitate to recommend WPA and Jon to others.

Serena was extremely helpful when I called and got my Claim sorted with my preferred Physio.

Very efficient

I have used WPA as part of my work healthcare scheme and have nothing but praise. Great customer service and swift responses.

I recently had an issue which was quickly solved , thanks to Philippa.

Thank you to Jon Goss for his excellent support. Both when arranging the plan then being available to help when we needed to claim. We're really pleased that the plan delivered what 'it said on the tin' when my wife needed private treatment.
highly recommend the company and Jon Goss.

Positive response and

They made the process of making a claim for the supposedly 'fast track' fisiotherapy so long and stressful that I almost gave up. The operators on the phone are misleading telling you that they will authorise your claim and when you ring to send them your invoice they change idea and ask for a GP referral. I found Aviva a lot more straightforward

I would highly recommend WPA, Joss has been incredibly helpful, making the process simple and easy to understand. The plan was tailored to our business, and Joss spent time talking to our employees individually to ensure all questions were answered. Thank you.

Philippa was extremely helpful and prompt. Wonderful service

I was very impressed with the speed at which my query was answered and the advice I was given.

Sophie was very helpful in assisting me to make changes to my account and to reopen a closed medical case.

I’ve been a WPA customer for many years and recently changed my policy. I’m particularly pleased with the cashback on optical services and how simple the process is through the WPA app. It’s quick, straightforward and hassle-free.
As a physiotherapist who treats WPA clients, I also find WPA by far one of the simplest and easiest insurers to deal with. Many other insurance companies can be complicated and time-consuming, so I’m very selective about which insurers I choose to work with.
A special mention to my Healthcare Partner, Nina, who provides fantastic customer service and is always so helpful. Highly recommended!

My son needed an urgent MRI and MRA but the only option within the permitted hospital under the policy had their machine broken. The consultant wrote an explanatory note to WPA explaining why the assessment was necessary, why it wasn’t possible at the original location and asked if they would make an exception at one of the premium London hospitals. WPA authorised the treatment the same day. Their level of customer service agility and compassion is remarkable both on this incidence and in general being a customer of theirs for the last 5 years. I will continue with WPA when I finally have to move from a company to private policy.

Really easy to make claims on the app. Everyone I have dealt with is friendly and efficient. Money paid quickly into my account.

Glen setup our WPA account for both me and my wife, and he was brilliant in the process of explaining everything in detail and making it bespoke to our needs. He explained the cash extras that we get as part of the account and i have already ordered new glasses which took 2 days to get the money back for, thats £200 saved this year as part of our insurance. Its definitly worth the money, easy to set up, and really easy to manage. WPA are quick to reimburse you and make sure you get great value. I would highly recommend Glen to anyone who needs insurance and will be telling my friends and family all about it.

We have been using WPA for a few years now and we have been happy with the service. The team are helpful and process claims quickly. I have always been able to get through and speak to someone. This is so important for customers. I especially appreciate the personal service we get from Gareth who is always available to provide help and advice, both on renewal terms and dealing with any claims. He explains everything well and can help you find the right plan for you.

Sue talked us through how WPA worked and we liked how modular it was i.e. you could add or subtract from the cover according to your budget and your aims with private health cover. She was really helpful in explaining the meaning of some of the paragraphs and happy to take several calls in the process. WPA also have good reviews but we really appreciate the personal touch and care where so often today, you don't get that with service providers.

Helpful and clear instructions and nice to have WhatsApp support