WRATES SCHOLASTIC PHOTOGRAPHS LIMITED Reviews 

141
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 118 reviews, reviewers had a great experience with this company. Customers frequently mention that the website is exceptionally simple to navigate, allowing them to quickly preview and customize their photo bundles without any trouble. Families truly appreciate the lovely selection of portraits, noting that the overall customer service is prompt, efficient, and consistently friendly. However, some reviewers were not happy with the costs, mentioning that individual prints and digital files feel far too expensive for multiple children. A few other people also felt that certain pictures suffered from poor editing or completely lacked the expected professional clarity and finish.

What people talk about most

Product

Customers had ambiguous experiences with product options. Many reviewers praised the easy ordering process,... See more

Quality

Clients share ambiguous opinions on quality, reflecting a stark contrast in customer experiences. Many... See more

User experience

People report positive experiences with user experience, consistently praising the platform as simple, fast,... See more

Service

Customers consistently note positive experiences with service, highlighting great choices, brilliant... See more

Price

Consumers find price to be ambiguous, with highly mixed feelings regarding the cost of the photos. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Lovely pictures, always good quality, struggled to get the ones taken together without download option, quite expensive when you have several children. Would like to see budget options, as not everyon... See more

Rated 4 out of 5 stars

Good package, I like the choices of packages and managed to get photos of both of my children for a reasonable price. I thought the digital files were a little expensive. I took off one star as our pa... See more

Rated 5 out of 5 stars

1st set of school photos for our 5yr old. I wasn't expecting much as he hates photos being taken and cant sit still, but the end result was such a lovely photos of him grinning. Ordering was made ve... See more

Rated 5 out of 5 stars

My boys look forward to having their photo taken each year and enjoy the experience. It's a shame that the option of a photo together was no longer available as these were photos we have really treasu... See more


Company details


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3.9

Great

TrustScore 4 out of 5

141 reviews

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3.9

All reviews

(141)

118 reviews in the last 12 months

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Rated 1 out of 5 stars

We took our 2 and 5 year old for a…

We took our 2 and 5 year old for a sibling photograph and the photographer didn't even attempt to get the best of them, not raising one smile. You can't force a child to smile but they didn't even try. I spoke to several parents afterwards who were equally dissatisfied with the child friendliness (or lack of). I am an Assistant Head at another local dudley school and know not to use this company. We have bought a photo because we felt obligated (for the memory book) but the sibling photograph was just too dreadful and many more parents said the same thing. You would think in this line of work, it would be in your interest to have the ability to make children feel comfortable.

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Easy ordering and lovely photos

1st set of school photos for our 5yr old. I wasn't expecting much as he hates photos being taken and cant sit still, but the end result was such a lovely photos of him grinning. Ordering was made very easy by way of the card being sent home with full instructions. Good range of different packages to suit all requirements and budgets. The hardest part was deciding on which package to choose. Love the way you can amend the packages too, choosing different layouts, different photos and can opt for B&W or sepia as well as colour. This means you can tailor any package to exactly what you want.
Can't wait to get our photos now!

October 19, 2025
Unprompted review
Rated 1 out of 5 stars

1 singular unusable photo to mark an…

1 singular unusable photo to mark an occasion. How sad. Your photographer barely gave my son a second to sit down and you can see in the photo. The school don't normally use this company and I hope they never do again. What an absolute let down. No passion no care from the photographer. Disappointed

October 2, 2025
Unprompted review
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Rated 1 out of 5 stars

Personal experience, very poor .

Here’s a refined, balanced version that stays professional and fair:

> ★☆☆☆☆
Our school was disappointed with the overall service. The photography package was expensive compared to the quality received. Many of the photos lacked clarity and professional finish, and feedback from parents and staff reflected similar concerns. While communication with the company was courteous, the end product did not meet expectations. We would not recommend this service based on experience.

October 13, 2025
Unprompted review
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Rated 5 out of 5 stars

Great photos but would love one of siblings together

My boys look forward to having their photo taken each year and enjoy the experience. It's a shame that the option of a photo together was no longer available as these were photos we have really treasured, whereas now we just purchase the first and last years of school rather than every photo. Please bring back this option.

September 19, 2025
Unprompted review
Rated 1 out of 5 stars

The children wasn't correctl

The children weren't correctly positioned in the photo's canvas and there was a lot of space in one side and the other side one of the child's hand has been taken off.

October 9, 2025
Unprompted review
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