Wright Marshall Reviews 73

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff, particularly highlighting their helpfulness, kindness, and caring nature. Many reviewers specifically mention Louise, Lauren, Hannah, Jess, Erin, Debs and Jack, noting their professionalism, friendly approach, and excellent communication skills. Consumers appreciate the team's proactive attitude throughout the moving process, with staff members often going the extra mile to provide support and advice, even during weekends and evenings. People express satisfaction with the service provided, describing it as first class, honest, supportive, and positive. The agents' ability to secure buyers quickly, along with their clear communication and genuine care, are frequently mentioned as key strengths. Consumers also value the staff's expertise and the reassurance they provide, making them feel like their best interests are always a priority.

Based on these reviews

Rated 1 out of 5 stars

Shocking Knutsford branch! Lettings management, no replies, four to five months of waiting and still no repair to the fences & gates keeping pets in ! People out , hence no security on proper... See more

Rated 1 out of 5 stars

What a shambles this whole experience was with Louise and her team. Massively over promised and massively under delivered. No follow up on visits, early turn ups and no contact to re-arrange, no conta... See more

Rated 2 out of 5 stars

We had a frustrating experience with this estate agent throughout our sale. They repeatedly pushed for unrealistic completion dates and applied pressure for us to move quickly, seemingly to suit ot... See more

Rated 4 out of 5 stars

We had previously used Wright Marshall in the sale of our previous and purchase of our current home, so had no hesitation in requesting a valuation when selling my mother's house. Louise's enthusiasti... See more


Company details

  1. Real Estate Agency
  2. Apartment Rental Agency
  3. Real Estate Appraiser

Written by the company

With over 100 years of experience, Wright Marshall is a widely recognised and trusted company, synonymous with quality and professionalism. Offering a unique regional network coverage across Cheshire and with a proactive and forward-thinking approach, the company provides for long term success by continual investment in innovative technology and most crucially of all, the employment of dedicated experts who provide a first class service and a wealth of local knowledge.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

73 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Debs you're a star.

I called into Wright Marshall in Nantwich and spoke to Debs who was really helpful and gave me some superb advice. Thank you Debs.

May 10, 2024
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Rated 5 out of 5 stars

Exceptional service

From our initial consultation to the final signing, our experience with Louise, Hannah and the team at Wright Marshall Nantwich was exceptional. Their team’s professionalism, expertise, and personalised approach made the entire process smooth and stress-free. They listened attentively and guided us through every step with clarity and transparency. I highly recommend Wright Marshall Nantwich for anyone seeking top-notch service and results in the local property market.

February 27, 2024
Unprompted review
Rated 5 out of 5 stars

Wright Marshall Nantwich provide…

Wright Marshall Nantwich provide outstanding customer service. They are responsive, quick to action requests and queries. They have great empathy and support their customers throughout the sale/ purchase journey, helping to navigate the trickier parts of the process. I highly recommend them. A special mention to Hannah Weaver who has been marvellous

March 14, 2024
Unprompted review
Rated 5 out of 5 stars

Top Nantwich Estate Agent! After several months of my house being…

After several months of my house being on the market an offer was made ,but unfortunately came at the same time a change in circumstances meant l had to withdraw the house from sale.

Throughout , Louise and staff were professional, kept me continually up to date with appointments , and were a pleasure to deal with.
I would highly recommend them to anyone wanting a stress free house sale and would not hesitate to return to them myself in the future.

February 7, 2024
Unprompted review
Rated 5 out of 5 stars

House move

When people say moving house is one of the most stressful experiences you may go through - I agree. However Louise and her wonderful team made my experience feel so easy. I encountered many hurdles through my journey with potential buyers and solicitors. Wright Marshall were only ever a phone call away to assist with all my enquiries. A special shout out to Hannah - she was amazing !! I highly recommend Wright Marshall to anyone wanting to move home

January 26, 2024
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Rated 5 out of 5 stars

Very good dedicated

Very good dedicated, persistent, efficient service to get the long purchase done , Hannah a true superstar all the ladies very helpful and very pleasant can’t speak highly enough of them all

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

We were selling my late father's house…

We were selling my late father's house in a difficult declining market, but Louise, Hannah and Joanne in the Nantwich office secured us a sale due to their use of a wide range of advertising platforms. They kept us up to date throughout and were always available to deal with issues in a positive manner.

December 8, 2023
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Rated 5 out of 5 stars

Excellent service from our recent house purchase

We recently purchased a property through Wright Marshall, Nantwich, and the service we recevied was excellent from start to finish. We were able to book a viewing quickly & they were very accomodating in regards to times, ensuring the viewing took place at a time that suited us. Hannah has been a pleasure to deal with throughout the process, she has been thorough, proactive and easy to contact. Thank you for the excellent service.

July 2, 2023
Unprompted review
Rated 5 out of 5 stars

A truly superb estate agent

My brother and I faced the daunting task of selling a relative’s house from a distance. We entrusted this task to Louise and her team at Nantwich. We could not have made a wiser decision! Through many ups and downs for over a year, arising from an unfortunate sad event and a number of buyers who got so close but then backed out at the last minute, Louise kept cheery and smiling and encouraged us to remain as optimistic as she undoubtedly was. Her optimism was well-founded and, as a result of her superb professionalism and her sheer dogged determination to sell this property, we got there in the end – at a house sale price which was ‘right’.

May 31, 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional service!

WM Nantwich recently completed an extremely protracted sale for us and I cannot praise Louise and all her team enough for their exceptional patience and professionalism throughout the whole process despite the many bumps in the road!

March 30, 2023
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Rated 5 out of 5 stars

Superb Estate Agents

We used Wright Marshall to buy a property through ,18 months ago, and have just sold a property with them. They are completely committed to selling your property but go above and beyond in all aspects . Calls/emails are responded to almost immediately and they take a personal interest in helping you achieve the sale. Louise, Hannah and the whole team are a pleasure to deal. It's not often people are happy to pay estate agent fees but these guys are worth every penny! Thoroughly recommend

March 7, 2023
Unprompted review
Rated 5 out of 5 stars

Pleasurable experience, highly recommended.

I’ve had the pleasure of dealing with this office and was blown away by the exceptional service provided. The team are enthusiastic and proactive in their work & their level of knowledge is second to none. They are a very customer focussed team who go above and beyond to ensure customer satisfaction.

February 8, 2023
Unprompted review
Rated 5 out of 5 stars

Very communicative and supportive…

Very communicative and supportive throughout our very stressful relocation. Previous house sales had fallen through and they were very helpful whilst we moved. Even afterwards when we had lots of questions regarding the house.😁

January 16, 2023
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Rated 1 out of 5 stars

The Least Proactive Estate Agent Imaginable.

I rang my local branch of Wright Marshall requested an email to be sent to me with a list of properties in 2 specific areas, gave the lady I spoke to enough information to make a rope long enough to hang herself, a nearly a week later NOTHING. I know I can check on Rightmove and Onthemarket but I find it easier to categorise in a specific way not in the options I find on these sites. These appear to be the least proactive estate agent. I told them I would have a property to sell eventually no mention was made of a valuation, again NOTHING. How they make money is beyond me.

February 1, 2023
Unprompted review
Rated 5 out of 5 stars

Friendly and professional service

Louise inspired trust and confidence from the outset, when she came to value our home. The photographer did an amazing job, and Janet had a wonderful manner when showing potential purchasers around our home. My main telephone contact was with Hannah, who was brilliant. At times, the process was extremely stressful, but she was always positive and encouraging.There was always a very welcoming atmosphere in the office too. I would have no hesitation in recommending this firm to anybody wishing to sell in the Nantwich area.

December 20, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Experience

W.M. Nantwich office has recently sold a property for us. The service, from valuation to completion, was exceptional and highly professional. The office functions as a well trained team and provided an excellent customer experience. We would definitely recommend their services.

November 15, 2022
Unprompted review

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