Escalated to a phone line as a last resort. Agent hung up mid conversation when I raised a specific complaint about payment delays. Called back, different agent, same outcome. Systematically hostile t... See more
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Every twenty four hours my pending withdrawal would expire and I would need to re initiate. Each restart supposedly reset the processing timer. Took over a week to actually be paid what should have be... See more
The transaction history only shows the last thirty days. Anything older is inaccessible. Trying to reconcile a dispute from two months ago is impossible without their support pulling records.
Was mid clearing a promo bonus when the promotion itself was removed from the site. My bonus balance became untouchable, could not wager it, could not forfeit it. Frozen for weeks.
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Great and easy fast delivery
The website was very easy to use, you order and it's on your doorstep in a day, it fast and my dogs love it.
Fast delivery, cheap treats. My cup is full.
Delivery was fast and the cup was full to the brim with dog treats that my dog was sniffing away at for a long time. Very cheap as well, especially considering that it was free. Very happy. Couldn't give 5 stars yet as I don't know whether my dog likes the treats as this is his Christmas present, but I'm sure he will as he eats everything.
Excellent Service
I liked the fact that they will send you a sample of the food only charging £1 for postage, and they sent a decent amount of food in the sample. Also the order I placed was delivered very quickly, but more importantly my dog likes the food! Over all excellent service.
Brilliant deliver and a good our dogs love
Great food and price. The delivery was brilliant
Wuffed it down
My Remy is a White staffie he absolutly loves his supreme mix and because it wheat free is not licking his feet as much result, and the service is second to none very please will be using them always in future
Fast delivery, great customer service should you need it
This company is great. They offer free samples of your choice so you can try before you buy (well, your dog can!). The free samples arrived quickly and were large enough to be able to determine if your dog actually likes it.
I went on to order a 6kg bag but when it arrived, the bag had been taped up by the courier and some of the contents was missing (it had presumably split in transit). I contacted customer services and they were marvellous. They arranged to send a replacement immediately and it arrived the next day. Staff were friendly and helpful. I wouldn't hesitate to recommend them to anyone.
Quick easy and efficient to order - great price and dogs love it !!!!
I have two Golden Retrievers - one 9 years old and one 2 years old (a rescue). We needed to put weight on the younger one as he was not a good eater and the older one took advantage of this and would clear his bowel and so added to his size. I therefore needed a high protein food for the younger one and a lowerer protein for the older one. The net result is that both boys love their new food and over the last four months we have achieved the desired goal and will keep it this way for the foreseeable future as the younger one is very active and the older one is slowing up !!! The 2 year old is now just an avid an eater as the older one so this diet has worked out great and its much cheaper than the food obtained from Pets at Home !!!!!
Huge Free Sample!
Wow. what a wonderful company. i ordered some stuff for my dogs and received 3 huge samples of food for them.my dogs are fussy but loved the food. Love how the company put money and effort into rescue dogs.i will def be back,thanyou for a great swift service.
Great service & communications
Order was processed flawlessly & delivery was prompt. Communication was second to none even after hours . Would recommend without reservation.
Good offer. Poor packaging, contents spilt.
Brilliant that we were able to have the opportunity to sample your food. A real shame that I had no idea what was what as samples being packaged upside down with no secure lid meant the samples all got mixed together! Makes buying in the future difficult as I still don't know what to get...
Efficient, value for money
Dogs love the food,,fast delivery, good price.
Shame...
Generous with samples just unfortunate packing was poor so I ended up with a box of mixed biscuits and empty cups, defeated the object of lettig my dogs decide preferance :(
Great quality dog food and fast delivery.
The free samples came within 2 days, and were supplied in great cartons clearly labelled. Wuffitmix as a company is very ethical and they donate to charities related to dogs badly treated in Asia. Great company and will definitely use again.
Lovely food, lovely prices!
My dog couldn't get enough of her new wuffitmix! She pawed the bowl for more as soon as she had finished, which is unusual as she can go for a couple of days without bothering to eat sometimes.
I was very impressed with the food - the smell, texture, and makeup all reassured me that I had made a good purchase. It was very good value too.
I hope there will be some promotions/special offers in the future but either way I plan on buying more. Keep up the good work folks!
So far dogs love the foods they have tried
Penny will eat absolutely anything but Harvey is very particular - so far he has enjoyed the samples I have given him
A marked improvement
All the flavours were enjoyed. Some used as treats. The products are very good, scooping is so much cleaner. My dog is livelier and bouncier. I'd highly recommend the whole range.
Does exactly what it says on the web site
We recently changed from a very expensive branded dog meal to Wuffitmix and our Golden Retriever is now much more manageable. Ordering was easy, price was good and delivery was prompt, hence the 5 star rating.
fabulous but paletability may need improvement
fantastic service though when received we did not know which sample was which due to all lids coming off and all food mixing during transport, also though 1 of our dogs has eaten it all no issue our other which is a bit more picky is not tending to eat a number of the samples so paletability/taste/smell could possibly be improved to make it slightly more enticing but thank you so much such great service and value for money!!!
happy hounds
My 2 boys shared the wuffitmix sample and gobbled it all up with waggy tails. vey good dry food and clearly they thought it was very tasty 😊
Something to Wuff about!
I ordered a Lick and Mix for my little girl and got two free samples of dog food, the items arrived attractivelyand well packaged and have gone down a treat at home. Would definitely recommend and will be using again.
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