Wynsdale Group Ltd Reviews 

378
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for their polite demeanor, professional attitude, and efficient rubbish removal work carried out on site. People note that the team always arrives promptly, communicates clearly throughout the operation, and leaves spaces completely clean and tidy. Consumers also deeply appreciate the exceptionally fast quotations and fair pricing options provided for various domestic and commercial clearance services. Reviewers consistently note the smooth and straightforward booking process, making it very easy to recommend the reliable business to local communities. Many individuals mention that office representatives are equally polite, responsive, and well-coordinated when organizing appointments.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the efficient, friendly, and... See more

Staff

Consumers find staff to be positive, helpful, and exceptionally professional throughout the entire process.... See more

Price

Customers consistently note positive experiences with price, highlighting very competitive rates that are... See more

Customer service

Clients share positive opinions on customer service, highlighting polite and helpful staff who make booking... See more

Response time

Users describe positive interactions with response time, highlighting excellent and timely communications... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a really old shed 10' x 10' solidly built. Honestly it was a nightmare to demolish. Professional gang did it without any worries. Cleaned it all up. Cannot praise them enough. Fantastic comm... See more

Company replied

Rated 5 out of 5 stars

Fantastic service. Polite, co-operative and helpful fellas who did the removals. Office staff couldn't be more helpful. Everyone did all they could to ensure a good service. Have used them several ti... See more

Company replied

Rated 5 out of 5 stars

Wynsdale teams arrived on site as promised they carried out works exactly as per our request. The staff were very smart with their corporate clothing, also wearing the appropriate PPE. The guys cam... See more

Company replied

Rated 5 out of 5 stars

Once again, an excellent service from the team. What really stands out is the communication - they let me know there would be a slight delay due to traffic and a longer previous job, and it’s thes... See more

Company replied


Company details

  1. House Clearance Service
  2. Environmental Health Service
  3. Garden
  4. House Cleaning Service
  5. Pest Control Service
  6. Waste Management Service

Written by the company

We provide a full range of environmental services to support all types of private and commercial properties. Such services are Waste Clearance, Specialist Cleaning, Pest Control, Handypersons Maintenance, Grounds Management and Waste Management. Our skilled professional team are available to support with most environmental issues.


Contact info

4.9

Excellent

TrustScore 5 out of 5

378 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(378)

119 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from Wynsdale

Excellent service from Wynsdale from start to finish, I was kept up to date with everything and the guys collecting were spot on, I would definitely recommend to anyone and will definitely use again.

Well done guys excellent service

September 1, 2025
Unprompted review
Wynsdale Group Ltd logo

Reply from Wynsdale Group Ltd

That’s such a kind review – thank you! The team will be chuffed to bits to know their hard work made a difference. We really appreciate your support and look forward to helping you again next time.

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Rated 5 out of 5 stars

Would highly recommend.

Spoke to Nichôle Wynsdale who was very professional and understanding with what was needing doing to my mums flat. They gave us a quote very quickly and was able to do the woke soon after. They sent over pictures and kept me informed for the duration of the job. I highly recommend them.

August 29, 2025
Unprompted review
Wynsdale Group Ltd logo

Reply from Wynsdale Group Ltd

Thank you for your lovely feedback. We’re so pleased Nichole and the team made everything straightforward and kept you updated throughout. It’s great to know you’d highly recommend us – that means a lot!

Rated 5 out of 5 stars

Friendly service

Friendly service, quick to reply and kept in touch on the day of collection.
Delighted.

August 22, 2025
Unprompted review
Wynsdale Group Ltd logo

Reply from Wynsdale Group Ltd

Thank you for your kind words. We’re so glad you were happy with the communication and service – it’s great to hear you’re delighted!

Rated 5 out of 5 stars

Professional company.

The two gentlemen showed up and were not phased by the amount of rubbish to be removed. They were both very professional and very quick at removing the rubbish. I was very impressed.

August 21, 2025
Unprompted review
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Reply from Wynsdale Group Ltd

Thank you for your great feedback. We’re delighted to hear the team made such a good impression and got everything cleared quickly and professionally.

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Rated 5 out of 5 stars

Very helpful and friendly service

Very helpful and friendly service, from Nicole who arranged the pick-up of the items in our property, to the guys who arrived on time and loaded the items for disposal into the van.
Professional and efficient and very satisfied with the booking.
Thank you!

August 18, 2025
Unprompted review
Wynsdale Group Ltd logo

Reply from Wynsdale Group Ltd

Thank you for such a lovely review! We’re so pleased Nicole and the team looked after you so well and that everything ran smoothly. It’s great to hear you’re satisfied with the service – we really appreciate your feedback.

Rated 5 out of 5 stars

Heavy/bulky items removed

We needed some heavy/ bulky things cleared from our garden. Wynsdale were great. I took photos to show the items in order for them to give me a quote. The staff member on the phone was polite, friendly, professional and helpful. After agreeing a price and a collection date, the items were collected within the time set. Thank you. Would use again.

August 19, 2025
Unprompted review
Wynsdale Group Ltd logo

Reply from Wynsdale Group Ltd

Thank you so much for your kind words. We’re glad the quoting process was easy for you and that our team made everything straightforward from start to finish. It’s great to hear you’d use us again – we really appreciate your recommendation!

Rated 4 out of 5 stars

Friendly staff who are understanding…

Friendly staff who are understanding and talking to me in a friendly manner

August 14, 2025
Unprompted review
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Reply from Wynsdale Group Ltd

We're so glad to hear our team made you feel comfortable and supported. Friendly service is always our priority.

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Rated 5 out of 5 stars

100% satisfaction

100% satisfaction . Company and service is great ! I called Monday to get a ton of stuff cleared from my 3rd floor flat , it got booked in for Wednesday and it’s done . No bother , no fuss , swift , efficient, friendly and very competitively priced . I will certainly call on these guys again should I ever need a house clearance .

August 13, 2025
Unprompted review
Wynsdale Group Ltd logo

Reply from Wynsdale Group Ltd

Thank you so much for your brilliant review! We’re delighted to hear everything was sorted so smoothly for you. Swift, friendly and hassle-free is exactly what we aim for, and we’d be more than happy to help again anytime you need us.

Rated 5 out of 5 stars

6 stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Service !

This is the second time that I’ve used Wynsdale Waste to help me clear out some rubbish that has collected over the years in my garage. Once again, they were amazing. They sorted out the rubbish, recycled the fridge and freezer, and even donated my old dog beds and blankets to a charity called Happy Pants, which is such a nice touch.
Thanks again Peter and the team for a great job, sorry I can't leave 6 stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️…

July 18, 2025
Unprompted review
Wynsdale Group Ltd logo

Reply from Wynsdale Group Ltd

Thank you so much for your amazing feedback! We’re thrilled to hear you were happy with the service again, and we’re glad your items could be put to good use with Happy Pants. Your kind words mean a lot to Peter and the team.

Rated 5 out of 5 stars

Very professional team

Very professional team. Very honest. I would use them again.

August 8, 2025
Unprompted review
Wynsdale Group Ltd logo

Reply from Wynsdale Group Ltd

Thank you for your kind words. We're so pleased to hear you found our team professional and honest. We’d be happy to help you again anytime!

Rated 5 out of 5 stars

Superb service from start to finish

Superb service from start to finish for a domestic job near Sittingbourne.
Friendly and very helpful office team who gave crystal clear pricing.
Collection team could not have been quicker of more efficient and were friendly too.
I will be using them again and would highly recommend them.

July 24, 2025
Unprompted review
Wynsdale Group Ltd logo

Reply from Wynsdale Group Ltd

Thank you for your wonderful feedback. We’re so glad you were happy with both our office team and collection crew. Your recommendation means a lot, and we look forward to helping you again.

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Rated 5 out of 5 stars

Excellent overall service and value

Excellent overall service and value , many thanks for your great professional services 👍

August 1, 2025
Unprompted review
Wynsdale Group Ltd logo

Reply from Wynsdale Group Ltd

Thank you so much for your kind words. We're really glad you were happy with the service and value. It was a pleasure to help – and we're here whenever you need us again!

Rated 5 out of 5 stars

Great company

We have had Wynsdale doing our festival for last 5 years every time they have been amazing , from start to finish. always polite and willing to help . after the event it’s like the event never took place . 100% recommend this company

July 26, 2025
Unprompted review
Wynsdale Group Ltd logo

Reply from Wynsdale Group Ltd

Thank you for your lovely feedback. We're so pleased to hear the team were friendly and helpful. We really appreciate your recommendation and look forward to working with you again.

Rated 5 out of 5 stars

The men that came were friendly and…

The men that came were friendly and helpful and polite would definitely recommend them and I will be using them again

July 22, 2025
Unprompted review
Wynsdale Group Ltd logo

Reply from Wynsdale Group Ltd

Thank you for your lovely feedback! We're so pleased to hear the team were friendly and helpful. We really appreciate your recommendation and look forward to working with you again!

Rated 5 out of 5 stars

Bulky house waste removal

We recently moved into a new property to find the old tenants had left a large amount of bulky waste. We contacted Peter who arrange collection and to dispose of these unwanted items. With short notice they arrived and managed to clear all the waste for us. Very polite, efficient and professional working. Very pleased and would highly recommend.

July 11, 2025
Unprompted review
Wynsdale Group Ltd logo

Reply from Wynsdale Group Ltd

Thank you so much for your 5 star review. We're really glad we could help at short notice and make your move a little easier. It’s great to hear you were happy with the service—your recommendation means a lot to us!

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Rated 5 out of 5 stars

Amazingly good service

Amazingly good service. Following a fire I needed a burnt out motor scooter and other damaged bits removed. Wynsdale were really helpful and sorted it out quickly. Both cheaper and much simpler than a skip! Thanks guys

July 15, 2025
Unprompted review
Wynsdale Group Ltd logo

Reply from Wynsdale Group Ltd

Thank you so much for your kind words! We're really glad we could help during such a difficult time and make the process easier for you. Always here if you need us again—take care!

Rated 5 out of 5 stars

Prompt collection

Prompt collection, clear pricing and paperwork

July 9, 2025
Unprompted review
Wynsdale Group Ltd logo

Reply from Wynsdale Group Ltd

Thank you for your feedback. We're glad you were happy with the prompt collection and clear pricing. As a licensed waste carrier, we always provide a Waste Transfer Note to ensure full transparency and compliance. We really appreciate you choosing us.

Rated 1 out of 5 stars

Absolutely Appalling

Absolutely Appalling – A Traumatic, Irreversible Experience

I wish I could give zero stars. What was supposed to be a supportive decluttering service turned into one of the most traumatic experiences of my life.

Wynsdale’s team showed up and proceeded to carelessly discard my personal and vital belongings — including my passport, birth certificates, medical documents, my son’s baby photo album, and even my emergency lifeline pendant. These weren’t “rubbish.” These were my life.

I have CCTV footage of their staff chucking boxes clearly containing wires and safety devices into the bin. They damaged my vacuum, shoved my belongings under appliances, and threw away items simply because they were dirty. No care. No respect. No decency.

After I raised this with them — and sent the footage as proof — I was completely ignored. No apology. No explanation. Nothing.

I am a disabled mother, already struggling. I trusted them to help me. Instead, I’m left devastated, overwhelmed, and violated.

To anyone considering this service: stay away. What they destroyed cannot be replaced — and the way they’ve ignored my pain has made it 100 times worse.

**Update:** After everything they destroyed, the only contact I’ve received from Wynsdale was an email from the manager — not to apologise, not to offer help, but to ask me to take this review down so they can “investigate.” No accountability. No compassion. Just a pathetic attempt to silence a disabled mother whose life they’ve turned upside down. That alone tells you everything you need to know about how vile and unethical this organisation truly is.

June 10, 2025
Unprompted review
Wynsdale Group Ltd logo

Reply from Wynsdale Group Ltd

We're sorry to hear that you were left feeling unhappy with the service, and we want to reassure you that your concerns have been taken seriously.

We’ve now completed a full internal review, including staff interviews, before and after photos, and the footage you provided. A detailed response has been sent to you via email, along with the outcome of our investigation and a goodwill offer aimed at resolving the matter fairly.

While we stand by the professionalism of our team and the work carried out, we appreciate how important it is to feel heard—especially during difficult situations.

We’d also kindly ask that any recordings involving our staff are not shared publicly without their consent, in line with data protection guidelines.

We’re always open to working with a third party or advocate should you wish to take things further, and remain committed to resolving matters fairly and respectfully.

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