Xcaret Reviews 17

As a result of me seeking a refund for what I was told were Xcaret's/EXL's violation of several consumer protection laws in Mexico, Xcaret/EXL entered a settlement process with with me that required an escrow deposit. After more than a year of broken promises about the release of funds required under the settlement (they committed to 60 days), the settlement wire never arrived, leaving the escrow funds unresolved. Still seeking resolution.

The place is amazing and worth a visit. However, a rude staff member damaged my experience when that lady in a red t-shirt shouted at me and reacted aggressively while I was crossing the street to my bus late at night without any known reason. It was completely empty at that point of time and the buses were waiting for the customers to ride. Even if I was wrong by any chance, there could have been a more professional way to talk. Some staff training is definitely needed.

**BEWARE** This place is a tourist trap. They tried giving me change back in counterfeit bills and tried charging us double when we ate at the place on the beach at stop #35. Everything is overpriced and the animals weren't in their exhibits. The place is very unsanitary. The hut selling bread and coffee was infested with flies. Avoid this park at all costs!

Xcaret was a dream for us. Really enjoyed everything about the experience and we will be coming back. The staff and food were amazing, the shuttles were so handy, literally, just perfect.

Despite the cultural shows and some natural beauties, absolutely everything is ruined by their endless queues and the negligence of the park staff that only complicates access. Many people look for discounts but people at the ticket office DO NOT solve problems quickly. Despite the fact that there are 24 windows to purchase tickets or renew the bracelets, only a third of all are open and they leave all of us waiting for more than 59 minutes.
I wanted to enter with a discount for nationals and they only discounted $30 mxn, but actually it should be 10% of the entrance cost and perhaps the ticket lady was wrong but when I wanted to make my observation with the supervisor then they just ignored me.
I do not recommend more than 1 day in this park, it cannot be that due to the bad organization of the park our vacations have been ruined.

My wife and I booked a last minute holiday to Mexico with our 6 year old daughter. Looking at what to do, we booked Xcaret.

NOTE: I have not yet visited, but wanted to review the customer service.

It's my habit to book the wrong dates. I booked tickets for a week early, 19/08 instead of 26/08. I called the UK number immediately and spoke to a local who had quite good English. once we got to our booking, she changed the dates without issue. Done and dusted.

Very easy and very good service.

It's not what you see in the pictures. And even if you buy the “Plus” ticket, everything is charged extra.

This is a horrible zoo. The animals are locked up in very small places, and they are clearly sad and lonely! They say there are monkeys, I saw none.

The beach looks green and dirty, the river is overcrowded with people, and there’s literally nothing to see while swimming. The stream of the river is almost non-existant so you’ll have to swim for over 2 kilometers.

I was offered only one drink (just one glass of beer, not even the bottle) during my meal.

Staff is not friendly or qualified. I requested a refund in Guest Services, but it was denied.

Do not waste your time and money in this place. The ticket is very expensive, and everything is charged extra. The place is dirty, animals look sad (very small and lonely habitats), customer service is poor, everything is man-made (even the river)... Just don't go there.
We were denied a refund because we stayed for more than an hour, and that was because we got lost inside (maps/directions are not clear).
Just look for one star reviews in Google Maps.

Very good experience, swimming in the underground river and the ball game shows were amazing.

Highly recommended.