Comcast Corporation Reviews 28

Internet has been horrible for months. They have sent three techs out none of them have done anything. Jitter over 300+ packet loss up to 50%. Overall useless customer service. Just awful frustrating experience and still forced to pay WAY too much a month because it literally the only non satellite Internet option available in the area.

Xfinity is a scam company. This probably my 10 times having a problem with Xfinity and this time I had enough.
My Xfinity internet account number is 8777701550970369. I called in today to see why I got charge for 800mps around $85 WHEN I GOT ONLY 400mps internet service at my home. I checked my internet speed and it never went over 400mps. Even when I log in my Xfinity to pay bills it only showed a 400mps at the moment. I asked Xfinty customer service why but he never give me an straight answer and was like “ o well nothing they can do “ why don't you just robbed peoples and tell them “o well what you going to do”
I asked for downgrade and they start to charge me like $76! When clearly the website only charge $55. He said it was tax but over here tax currently only 8.25% that like $4.50 extra so why $76? When previously before I upgrade my internet speed to 800mps which never happens and I was payment little over $20 for 400mps because I got $30 discount from ACP program. So why I got charge for $76 If I downgrade to 400mps like my previous plan?
Another problem is when I called Xfinity no less than 7 times to transfer the ACP over from my ATT no one help me or contacted me back. To my bad luck ACP program got discontinue. Now I have no discount. With 2 new born baby and a single monther is really tough as it it and it would help me a lot with $30 discount from ACP but Xfinity just never care to fallow up with me. When I signed up for ATT in the past it took them less than 15 minutes togegmt ACP program enroll.
Bad enough when I transfer Xfinity account from my ex husband to my name I didn't even realize we have 2 years contract! Nowa day when it comes to internet hardly any contract unless is really good deal but Xfinity from customer service to products is super bad. Oh , there many more but there’re limited wording that I can say on here .
I will find different internet and cancel Xfinity because This company straight up scammed me .

Weekly outages, AWFUL speeds, even worse customer service. After several calls, exhausting wait times, automated system call drops when you keep asking to speak to an agent -- when you finally get someone, it takes days to get a tech out (they claim they can't send a tech out for residential on the same day--only business, even if someone has already come and the problem still isn't fixed).
They all give canned, scripted responses, "I know how important it is to have working internet" (heard this exact phrase during the same call from 2 different people) but they'll ultimately tell you there's nothing they can do.

I pay for the most expensive plan, Gigabit – 1200 Mbps, and my last speed test before it stopped completely, showed Download speed 22.54 Mbps, Upload at 4.01 Mbps. I even have 2 of their Xfi pod wifi extenders (cost me $250, doesn't do any help).

I'm hot-spotting off my Verizon phone data as I write this. Tech came out earlier and told me an "area shortage" fried my modem, replaced it with a "brand new," out-of-box modem, and this modem doesn't work either. Their default is to just replace your modem and leave as soon as possible, and then it fails almost as soon as they drive away. I think they're repackaging and swapping refurbished modems customer-to-customer.
Customer service told us to go to a store and replace the modem they just replaced this morning. We both work from home, and they don't seem to care that we've been out of service for 3(!) days straight now.

They put me on a WAITING LIST just to schedule another appointment. They couldn't tell me how long the wait was to set a tech appointment, I just have to wait and see if I get a text that somebody else has cancelled their appt, and they claim "the supervisor is busy with other calls" every single time I call.
One service agent even tried to tell me they couldn't help me because I wasn't authorized on the account; how am I not authorized on my own account! The automated system even recognized me! The bills come addressed to me, for crying out loud.

-TLDR;
Bottom line: go somewhere else, unless you want to wait 2-3 (or more) days to get a tech out, then get told a million times to unplug and reset modem/reconnect the coax cable... even after you tell them you've been doing that over and over.

I called AT&T late this afternoon and they're sending someone out first thing in the morning to set up internet. Once it's up, I'm calling XFI and cancelling (I was told they shut off your internet as soon as you call to cancel). Never going back. What a nightmare.

This review is to recognize an outstanding Sr tech (Vicky West Division) not a rating of the company. Sadly Comcast-Xfinity has gone the way of garbage management and poor decision making that insures that the customer experience is terrible. However they do have some of the best, most knowledgeable techs in the industry. Their recent outsourcing of the help desk to over seas is a horrible disaster. I got lucky early this morning and reached her instead of being sent out to NO ENGLISH, NO NOTHING over seas help desk. She brilliantly found a solution to our latency problem.I had previously spent two days trying to resolve.

The run around is so clear that you start to think is this happening. From my point of view there is no common respect. I will never do business with Xfinity, Comcast or anything connected to it. Miscommunication or is it deceit of rudeness.

Literally, the worst internet provider I have ever dealt with!!!! Not because the actual wifi has been bad but because customer service has no clue! Accounting has no clue!! Everyone is overseas and do not understand the urgency of handling issues here in the U.S. Gravely unfortunate!

Comcast/Xfinity stiffs you with the mandatory $100 for a tech to come out and install equipment. Ok, most companies have a thing called 'self-install,' Not good ole Comcast/Xfinity. A $100 fine for this?! They are literally the only wifi provider in the part of Georgia I live in, or I'd be done for good!!!

There is ALWAYS an issue with my billing on my account, Always! And for something stupid and inconvenient. One rep says they'll fix it and days later I have to call back to check their work and confirm if the account was actually fixed... which is NEVER done until the 4th or 5th phone call/representative. I use too much of my time calling you all. I am paying Y'all to supervise my own account?

I was told today 7/1/22 that their "back office" just flipped a switch and cut my service off... I was in the middle of work with no wifi. Why do you ask?? No clue! There was NO good reason, other than there was an existing work order that was "canceled somehow" and now... get this, I have to wait for a tech to come BACK OUT to reconnect service I just had installed a week prior.

The previous tech's hands were so dirty, he got disgusting prints all on the modem, my newly painted walls, my front door, and outside my house!!! And left the wires exposed on my lawn!! And now a second visit only to get charged another $100?? HOW DOES THAT MAKE ANY SENSE?? It's unacceptable and quite unethical!

You all are leeches! Your company sucks and is unprincipled, shady, dishonest, and you do everything possible to ensure your customers, loyal ones at that, hate your business!

BRAVO!

Stayed Far Away From Comcast Of Infinity Had Them For 16 Yrs .Until I Had A Fake VNA .And They Been Hacking. And Data Breach. Too. I Have Them In The Feds. Tom Never Helps??. Me. Contact Brian Roberts. The CEO The Corrupts Worker Should Be Terminated??. I Got Credit For My Home Service . Contact FCC And BBB To Get My Refund. And Fake Donna Supposed To Be A Supervision??. A Joke Never Help Me. Brian. And Luis S And Georges All Fake. Removed Them. I Have Them Under Identity Theft Too. The Polices Dept. Told Me To Contact The FEDS. I Have Been. If Jance Was There. The Best CEO They Would Be Gone. Getting Them Offs The Streets. Don't Have Them Anymore. But Will Get Justices. Take My Word Contact FCC And You Will Get Your Refunds. That Me Helping Others. Good Luck And Verizon The Worst Too. Stealing My Identity And Received No Service. Fake Quinton In The Feds And DOJ And Civil Rights.

Anyone who feels Comcast has gotten better is kidding themselves. I wouldn’t recommend them to my enemy let alone a family or friend. They actually may be getting worse. I do feel bad for their employees who for the most part are very pleasant.

Hello, I just switched to Xfinity Mobile and have to say I was very excited to see the amount of money I was going to save compared to the monthly $300.00 at Verizon. I decided to order an IPHONE (Im an android girl) and try it out. Well, I just couldn't do it. It took me 4 hours to just set it up. LOL so I decided since I was still in my 14 day exchange period I would exchange it for my go to Samsung and try out a new Samsung. Apparently customers are not allowed to call the stores anymore. I've been waiting for the S21 pink to come into stock. Today the website said it was back in stock. I utilized the chat feature and attempted to exchange it. The rep, who did not speak English advised me I had to wait until after the 14 days before I was able to exchange the device. I knew this wasn't true. The rep kept pushing to get an answer about waiting til after the 14 days. So after 1 hour 10 minutes of chat, and NOTHING, I called customer service. 2 1/2 hours later I was able to reach a rep, who again did not speak English. I explained I needed to EXCHANGE my device, I work from home, on my phone and was not able to utilize the functions of the IPHONE. I reiterated EXCHANGE several times. He processed it as a return/refund. Before receiving confirmation of the 'return' he processed it. Then told me I would receive a refund once the device was returned. I asked him about the Samsung, he said I couldn't get a new phone until the IPHONE was refunded, about a week. I asked him what he had done, I asked for an EXCHANGE. I loose money if I cant work and in turn you don't get paid. I cant work without a phone. He said there was nothing he could do. I could go to the store and make it quicker. I explained, I am disabled with no legs, my nurse does not come until next week, That is not an option. He said, "Sorry there's nothing I can do." I asked if he could contact the store to see if they have the Samsung in stock. He said no. I asked for a supervisor. The supervisor, who barely spoke English, said the same thing except told me to get a ride after I explained I do not drive without legs. I asked for someone above him. By now I am very much feeling angry and discriminated against. The rep above the supervisor told me he cancelled the return and (Aside from the rest of the story that all the reps said the same thing) I could go to all the stores and check if the Samsung was in stock at any of the stores. Again I explained my disability. He told me that was my only option. I asked if he was able to call the stores so I could exchange this in one trip, I do not have the capability to run around the city like others do. He said no the stores do not have phone numbers. I asked him what disabled people are supposed to do. He said to get to the stores. By now Im crying, I am so humiliated and being treated with such discrimination, these reps are not helpful to those that CANT run around for them to check stock. I have never felt so discriminated against since my accident. All I wanted to do was exchange my phone, which I thought I had the right to do. This transaction should not be this difficult and definitely not be this degrading. Ive been with Xfinity all my adult life for other services but Im unsure now because the policy's around treating customers with dignity and respect definitely do not attach to todays interactions. I should never leave a call crying and feeling humiliated. This is not the last of the reporting of this incident. I give your company way too much money each month only to be discriminated against and humiliated for my disability.

I have been haggling with this company for over 2 years with steady rises in the rate without notifications. This is the last time with a $30 monthly increase after filing a complaint of very poor customer service. Could explain why they have a sit for "pissed off customers" exactly what it says!!!

I am a customer w/Comcast since 1994. I pay an average of $350/month. Unfortunately, their service sucks. Due to the monopoly they have in the market, they do not care about their customers at all. They over charge, when there is an issue it takes them forever to resolve. Their customer service reps lack knowledge, they talk like robots. They memorized some dumb phrases and they keep repeating those neither understanding the problem nor solving it. One of their idiot agents screwed up my business e-mail and locked it. This happened on Feb 28 and did not get resolved until March 3rd. It took that long for the CUSTOMER SECURITY ASSURANCE department Level 2 person to get back to me after I made more than 6-7 calls, wait on the line forever, talked to agents at Level 1 who pretended doing a ticket but never did & failed to give me a ticket no. Their chat line is another useless disaster. After paying these morons for 27 years, I made up my mind, I'm going to dump them as soon as I set up other services because they do not deserve my money. I suggest, if their Executive VP & Chief Customer Service Experience Officer, Tom Karinshak, is unable to solve this problem, he should resign & Comcast should get someone who is capable of shaping up their customer service department. Thank God finally i had the time to investigate & got rif of them. Wont even touch them, never again.

Where to start with this company... There is so much. Ok, first thing, I'm old, disabled, poor. I like to watch cnn. With the orange man in office it's become obsessive because I'm worried about who he's hurting now. In order to have cnn as a channel, I have to pay a regional sports fee. The fee is $8.75. I do not watch sports, ever. Especially since Brady's gone. Why should I pay $8.75 sports fee when I don't watch sports? I know $8.75 isn't a lot to most people, but I'm not most people. I'm very poor. Comcast is the best internet. It is the most reliable. Why can't it be made more cost effective? I need the internet. Ok, I just moved to an apartment that is awesome and I can afford it, which is even more awesome. My bill went up because I moved. From $115 and change to $122 and change. And again, to most people that is nothing. To me it's a lot. I need to be able to pay my bills. I always pay my bills. I have to keep them down to an amount I can pay. Comcast could give a care. Nat grid is awesome. They try to help you. Comcast sucks My bill is $122+ and I should stop complaining. O, and their contracts? 2 year contract but the price is only good for one year. The first time that happened I freaked out because NO ONE from Comcast warned me.

I have given only 3 stars for these reasons:
fair customer support given the current communications problems since onset of Pandemic
excellent reliability in my rural area that also suffered horrific fire season coupled with my mobile company, Verizon, these two services continued to function where others failed many folks. My most brutal complaint is that as a disabled elder the sales reps that initially signed me for up failed to point out that my best plan was "Care Essentials" designed to fit into the budget of low income folks like myself, and, unfortunately, by the time I learned of the program, I was informed the only way I could be eligible to switch was to cancel business with Comcast completely for three months and then open a new account. They have me over a barrel, paying 4 times the amount I should be paying for exact same service. I say "over a barrel" because the only other company offering a comparable product is AT&T and to understand why they are not an option, you will need to read my separate review for that company.
I have only been doing business with Comcast for two years, so my hopes are high that they will eventually change their horrible policy with regards to "Care Essentials".

Major issues for over a year! I have tried repeatedly through chat, phone calls, letters, letters with screenshots, complaints to executives - and I am still not able to fully access my account. I get an error message when I try to manage my channel line up. I have spent over multiple days, wasted hours of my time, on this issue. Comcast can’t explain my issue or fix it. At this point, all I can do is review them and file a complaint with the BBB. Where I live they are the only choice. They are the worst company I have ever tried to deal with. Definitely the most incompetent.

This is the company that supports MSNBC, Al Sharpton and former CIA chief Brennan. I now pay $196.00 per month for bundled phone, high speed internet and TV. Click on "Xfinity", go to "Demand" talk in a movie, say a 1946 movie "It's a Wonderful Life" and then get hit with commercials that you cannot fast forward. Don't I pay enough to get rid of commercials?? I look at 10 channels but have to pay for all the rest especially all sports channels, MSNBC, CBS, NBC, PUBLIC TV, CNN, and ABC who spew out political lying propaganda. I requested OAN, an unbiased pure news channel. Forget it, no response from them at all. I wish Verizon came in this area to offer Comcast some competition!! I will switch in a minute. Comcast has a monopoly here on the Eastern Shore of Maryland. Update, 1/13/20. My bill went up to $202.72, and they remind me this is with a $15.00 discount. Do you believe this??? I get no premium channels with this bundle of a land-line phone, high speed internet a DVR and HD which I had to take because they needed to justify the rate hike. What really ticks me off is that I pay $8.60 sports fee and $14.40 broadcast fee per month. That is $276.00 per year. I hate sports on TV!!! I hate Comcast!!! Verizon please come here!

A year ago.I signed up for a 2 year cable and internet deal with.Comcast for $140.57.I figured I was fairly safe with that.WRONG-A year later my fees and even the same equipment that I've had all along is going up in price to $147.99.I tried talking to.a agent.The agent had such a foreign accent and talked so fast I could.hardly understand her.Comcast are such crooks.One more year of Comcast and I'm gone!

I agree with a lot of the reviews that don't like the constantly rising costs with Comcast, but as far as the service goes they have been great. I have used them for many years, but have also used other providers, and Comcast service and reliability is a step above. I rarely (if ever) lose internet. I don't use them for cable anymore, and just stream, but when I did have them for cable the signal was always strong and almost never dropped out, except for during a couple very major storms. Anytime I have needed a tech to come out, they were friendly and helpful.

Company is a typical ripoff artist. $90 early termination fee after having service for almost 2 years. Sold house and they stuck it to me of course.

This company constantly raises your rate, a few times a year. And the service is lousy.

I have never in my life dealt with a company that I have talked to every single month that each and every customer representative and supervisor I have talked to has lied every conversation. I do believe that they are sent to a training course on how to lie to the customer to make everything sound good when they call. my advice to everyone out there do not sign up with Comcast or Xfinity same company I do believe unless you want to be lied to and pay for services every month you do not get. They will always call you back within 24 to 48 hours. they will credit you once your services are perfect and everything is taken care of but the problem they're being it is never taken care of there for you never get credit for services you did not get stay away from them I have had the worst 8-month experience I've ever had my life with any company.