X Jewellery Reviews 

579
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers adore the beautiful jewelry, noting enthusiastically that the pieces are lightweight, remarkably comfortable to wear all day, and fully customizable to fit any personal style. People frequently mention that their online purchases arrive very quickly and always come with lovely, careful packaging that makes opening the box a true joy. However, some people mentioned that they experienced unexpected delivery delays or unfortunately received incorrect items in their packages. A few reviewers also noted facing frustrating difficulties when trying to resolve shipping issues, track missing parcels, or request refunds for incomplete orders.

What people talk about most

Product

Users describe positive interactions with product, expressing strong satisfaction with the quality and... See more

Quality

Customers had positive experiences with quality, expressing deep appreciation for the solid craftsmanship and... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting extremely quick shipping... See more

User experience

Consumers find user experience to be positive, describing the items as solid, beautifully made, and super... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Found this brand by accident and I’m so glad that I did. I have really delicate skin and small wrists and to find a bracelet I can adjust myself, that looks fabulous, is soft, with funky colours and c... See more

Rated 5 out of 5 stars

Great customer service. The jewelry is beautiful and well made. Love the detail. I have already placed my third order, I have shared this experience with my best friends and family. Love this company... See more

Rated 5 out of 5 stars

Reviews that I leave are either for something really disappointing or really exceptional. My experience with X Jewellery is the latter. I am currently about to place my 3rd order since May 2025 and... See more

Rated 5 out of 5 stars

I have owned X jewellery for many years. I love the customizabiltiy of it. The colorful rubber X rings are inexpensive, unique, and allow my bracelet to match my outfits. However, if I want just a sil... See more


Company details

  1. Jewelry Store

Information provided by various external sources

Forget staid, boring and conformist. Say goodbye to mere decoration. X Jewellery is a range of composable bracelets for women who march to their own drumbeat. Unlike many of the modular link bracelets on the market, the X Jewellery range is founded on the classic anchor chain – a symbol of strength - chosen to reflect bold women who see fashion as a form of expression. Like a self-portrait for your wrist, each composable bracelet is comprised of a set of links chosen by you to tell your unique story.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

579 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(579)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have several bracelets en necklaces.

I have already bought several colored bracelets and individual links to put together my own necklace. I also received X links bracelets and a necklace as a gift for my birthday in July. Also find it relaxing to put together a bracelet or necklace with the colors. I am also very satisfied with the delivery.

August 20, 2024
Unprompted review
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Rated 5 out of 5 stars

X marks the spot!

Really fast delivery and lovely packaging. I love the charms and links which give me the ability to make a larger bracelet. In the past I could never find a women’s bracelet that fit me unless it was made to order.I have a large wrist so a 7 inch bracelet does not work. One thing I would have liked was for the charms to have been cleaned up before they were packaged. The charms do come with a cleaning cloth so I was able to freshen them up. All in all I am a fan of X Jewellry!

July 29, 2024
Unprompted review
Rated 5 out of 5 stars

Rainbow bracelet

Absolutely love my new bracelet, had my first one just after this collection came out as i was a massive trollbeads fan, now just got the rainbow bracelet and it's lovely. I love the personalised email you get after ordering that makes you feel appreciated and made me smile. Items came quickly and packaged up lovely. Will definitely be ordering more links for my collection

July 18, 2024
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Rated 5 out of 5 stars

Exquisite Bracelet

Thank you so much! The bracelet is exquisite! I just love it! I appreciate the rapid response, careful packaging, & quick shipping! I highly recommend this shop! :)

July 11, 2024
Rated 5 out of 5 stars

Super quick delivery

Super quick delivery. Kept upto date re order and tracking. Unique jewellery box for the bracelet.
Absolutely love the piece which is colourful and fun.

July 10, 2024
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Rated 5 out of 5 stars

Empty Box

For my order, I received an EMPTY BOX from X Jewellery. There were no items inside. I received no replies to my messages. It’s upsetting and frustrating.

***UPDATE 6/10/24: Thank you, X Jewellery, for re-shipping the items. The items arrived today, and they’re beautiful. I love them! Five stars for fixing the problem

June 4, 2024
Unprompted review
X Jewellery logo

Reply from X Jewellery

Dear Charlie (Eva),

We sincerely apologize for the disappointment and frustration caused by your recent experience with us. We understand how frustrating it must be to receive an empty package, especially after eagerly anticipating your order.

Upon receiving your message, we promptly investigated the matter. Our records indicate that the package left our warehouse intact. However, it seems that somewhere along the transit, the contents were tampered with, resulting in the unfortunate situation you encountered.

Please know that we take such incidents very seriously, and we will take contact to FedEx to determine what transpired during the shipment process. In the meantime, we have taken the initiative to reship your order, ensuring that you receive the items you purchased without further delay.

In the past, you have placed nine orders with us, all of which were delivered without any problems. Therefore, it is especially disappointing that your tenth order has encountered this issue. Please rest assured that we are doing everything within our power to rectify the situation and prevent such occurrences in the future.

Once again, we apologize for any inconvenience this may have caused you. We greatly appreciate your patience and understanding as we strive to rectify this situation and restore your trust in our service.

Warm regards,

Customer Support Team
X Jewellery

Rated 4 out of 5 stars

Speedy Delivery

Speedy Delivery, I love the brand. It's so unique. My only complaint is that I ordered 3 charms as gifts for someone and they all arrived in the same small box so I couldn't wrap them separately (they were from different people). Maybe that could be an option at the checkout.

April 27, 2024

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