Xolo Reviews 

483
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers had a great experience with this company. Customers truly appreciate the intuitive online platform, which helps them effortlessly manage invoices, regular accounting obligations, and daily administrative tasks without unnecessary stress. People frequently describe the exceptional support team as remarkably prompt, professional, and consistently helpful whenever unexpected questions or small issues arise. However, some reviewers were not happy with communication gaps, experiencing delayed responses, unexpected team absences, or a lack of proper guidance during critical tax processes. A few consumers also noted frustrating difficulties when trying to resolve specific account management issues or complex administrative procedures with the staff.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that routine processes are well scheduled and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the platform as... See more

Customer service

People report positive experiences with customer service, noting that support agents are consistently... See more

Staff

Clients share positive opinions on staff, frequently praising their friendly, professional, and helpful... See more

Response time

Customers had positive experiences with response time, noting that inquiries are regularly answered within... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've been a Xolo user for year and a half. And I'm pretty grateful, I should say. There are some questions and something comes up from time to time, but overall the platform itself + the team help me... See more

Company replied

Rated 4 out of 5 stars

Overall experience is very good. When I opened my autonomo there were some inconsistencies in the application form - I had to check them thoroughly, but when anything found, the Xolo fixed that qu... See more

Company replied

Rated 3 out of 5 stars

I’ve been a client as an autónomo for a year, and overall the service itself was fine. Everything worked smoothly on a monthly basis, and I didn’t have major complaints about the core service.... See more

Company replied


Company details

  1. Business Administration Service

Written by the company

The home of modern freelancers. Xolo (formerly LeapIN) is the quickest and easiest way to launch and run a one-person freelancing business in Europe.


Contact info

3.9

Great

TrustScore 4 out of 5

483 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(483)

78 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

High Prices and Difficult Cancellation Process

I’ve been a client as an autónomo for a year, and overall the service itself was fine. Everything worked smoothly on a monthly basis, and I didn’t have major complaints about the core service.

However, when I needed to submit my first annual declaration, I discovered that Xolo charges extra for it. Many other providers include annual filings for free if you’ve been their client for a year. On top of that, Xolo’s fees for annual forms are 2–3 times higher than what other services charge.

Because of this, I decided to cancel my subscription and move to another provider. Unfortunately, canceling was not as straightforward as expected. I requested cancellation on February 17, but I was still charged for the entire following month due to their 30-day cancellation policy.

To be clear, the service quality itself is fine. My disappointment is mainly related to the high pricing (which is their business decision in a free market) and the fact that I was charged for an additional month even though I had already requested cancellation two weeks earlier.

For me, the combination of higher monthly fees, expensive annual filings, and a strict cancellation policy makes it difficult to recommend.

March 1, 2026
Unprompted review
Xolo logo

Reply from Xolo

We truly appreciate your thoughtful feedback! It’s great to hear that your experience with Xolo met your expectations and that your business ran smoothly with us over the past year.

We are also grateful for your thoughts about our pricing and what would feel like fair value. We’ve consciously separated the personal income tax return from other autónomo obligations, but we’ve started offering additional options to make it more accessible, such as including it in your plan for a small fee. We are always reviewing our pricing and services to better match freelancers' needs, so your perspective is truly valued.

Regarding the cancellation process, we’re very sorry for any frustration caused by the notice period and the last payment. We understand how this was unexpected and may have caused additional stress during off-boarding, which we certainly do not intend. Feedback like yours helps us improve transparency and make the overall experience smoother for our clients.

We wish you all the best going forward, and thank you again for trusting Xolo.

Advertisement
Rated 5 out of 5 stars

They are very patient and professional

They are very patient and professional. They make sure to respond on time and provide you with accurate information. Simple the best!

February 23, 2026
Unprompted review
Xolo logo

Reply from Xolo

Dear Jethro, we truly appreciate your kind feedback! 🤩 It’s great to hear our team has been attentive and supportive throughout your journey. Thank you for recognising us!

Rated 5 out of 5 stars

I've been working with them for years…

I've been working with them for years and they were always super supportive and responsive. I'd definitely recommend!

February 20, 2026
Unprompted review
Xolo logo

Reply from Xolo

Thank you for your continued trust in Xolo over the years! We’re glad our team has been here for you, and we truly appreciate your recommendation. 🙌

Rated 4 out of 5 stars

There's a room to improve, stil very good!

Overall experience is very good.
When I opened my autonomo there were some inconsistencies in the application form - I had to check them thoroughly, but when anything found, the Xolo fixed that quickly.
Communication with support in English was good, answers to my multiple questions were withing regular Spanish business hours, they were always quick and helpful, communication is always on good level: clear, unambiguous, respectful.

Where to improve: I wish there was some more transparent step-by-step wizard - or - just a written documentation on what exactly happens behind the scene when you start an autonomo registration. You surely can ask support what's going on, but a lot of questions would disappear if I they had such a write up.

January 29, 2026
Unprompted review
Xolo logo

Reply from Xolo

Dear Max, thank you for your honest and detailed feedback! We’re glad to hear that any inconsistencies were resolved quickly and that our team was able to guide you clearly and efficiently throughout the process.

We truly appreciate your suggestion regarding more transparent, step-by-step documentation for the registration process. That’s valuable input, and we agree that clearer guidance upfront could answer many questions before they arise. We’ll take this into account as we continue improving the experience. Thank you for choosing Xolo, and we’re always available to answer any questions.

Rated 1 out of 5 stars

Horrible horrible horrible service

Horrible service,
don’t don’t do it.

They take all your money and make life really hard for you. They don’t care. Just don’t do it.

December 20, 2025
Unprompted review
Xolo logo

Reply from Xolo

Hi Sarah-Lia, we’re sorry to hear about your experience and appreciate you taking the time to share your feedback. This is certainly not the experience we want for any of our customers, and we would like to understand what happened. Our goal is to make running a business simpler, not harder.

Please reach out to us at support@xolo.io so we can work with you to resolve any issues and learn how we can improve.

Advertisement
Rated 5 out of 5 stars

Best company indeed

I have been working with Xolo for several years, and I truly appreciate their professionalism and excellent support.

January 24, 2025
Unprompted review
Xolo logo

Reply from Xolo

Dear Wael, thank you for being with Xolo for many years and for sharing your experience. We appreciate your trust and are happy to hear that our team has made a positive difference in your business life. Feedback like this motivates our team to keep doing what we do best. Should you need our assistance, we're always just a message away!

Rated 5 out of 5 stars

Thank you Maria and Xolo for all of you help

I moved to Italy as a freelancer and was immediately overwhelmed with the process of setting it up and getting my head around the world of Italian tax. Xolo has not only made it easier but it has become absolutely essential! The app is simple to use and I no longer fear fines and mistakes with the invoicing process.

I would like to give my thanks to Maria who was assigned to me and has always been unbelievably helpful with any questions I have had (Many, many questions) and always replies with deep and detailed answers. She has essentially guided me single-handedly through the Italian tax system. Her English is unbelievable , as is her knowledge of the Italian tax world. Thank you Maria!

Initially i was sceptical about paying so much for an online invoicing platform (I moved form the UK where it is rarely required for small freelancers) however you quickly learn that If you have no prior knowledge of the Italian system then you need help and an in person accountant costs much more. I am convinced the fines I would accumulate without Xolo would be more than the cost and I can also sleep at night as I don’t have to face Italian tax on my own.

January 23, 2026
Unprompted review
Xolo logo

Reply from Xolo

Dear William, thank you for taking the time to share your rave review about Xolo and Maria! It’s wonderful to hear that we’ve helped you avoid sleepless nights and saved you from stressing about the Italian tax system 😊. We’re also glad to know that our app is working so well for you.

We’re especially delighted to hear you’re enjoying working with Maria. She truly is an incredible part of our team, and it’s fantastic to know her support has made such a difference for you. 🫶 We’ll make sure she knows it!

Thank you again for your trust and recommendation. We look forward to supporting you whenever you need us!

Rated 5 out of 5 stars

One of the best business decisions I've made

Working with Xolo is one of the best business decisions I have made. I'm incredibly grateful for their expertise, professionalism, and guidance. With Xolo, I am more confident running my business. I highly recommend Xolo to all self-employed business owners (especially if you are a foreigner like me who needs extra help). Xolo will be there for you every step of the way.

January 21, 2026
Unprompted review
Xolo logo

Reply from Xolo

Thank you so much for your kind words, Nicole! ✨ We’re so pleased to hear Xolo has made a difference in your business life. We understand how challenging it can be to navigate the tax system as an expat, so it’s wonderful to know we’ve been able to make it simpler for you. We truly appreciate your recommendation and look forward to supporting you every step of the way!

Rated 5 out of 5 stars

I can just focus on my work with Xolo

I can just focus on my work and Xolo helps with everything else to run a company. Simple, fast and great support.
You get a lot for what you pay. I am already working with them since 2022 and can full heartly recommend them.

January 20, 2026
Unprompted review
Xolo logo

Reply from Xolo

Thank you for the great feedback! We’re really glad to hear Xolo helps take care of the admin side so you can focus on your work 😊. It’s also wonderful to know you find our services fairly priced. We truly appreciate your trust and recommendation over the past three years!

Advertisement
Rated 5 out of 5 stars

First of all customer services are…

First of all customer services are absolutely perfect, Xolo is easy to use, simple. And now those invoices works well with another accountant programs like before those programs didnt understand that invoice "code" or name? but now it works.

January 20, 2026
Unprompted review
Xolo logo

Reply from Xolo

Dear Christian, thank you so much for the wonderful review. We couldn’t be happier to hear you find our support exceptional. It’s equally awesome that our invoices are now more compatible. If you ever have any feedback, let us know, as it helps us improve. We're always happy to fine-tune things. 😊

Rated 5 out of 5 stars

Easiest and Fastest payment experience


It was so easy to create invoices with brands I work, I get paid super fast once it is accepted and also customer support is exceptional! I would definately reccommend it!

January 20, 2026
Unprompted review
Xolo logo

Reply from Xolo

Thank you for the kind words, Yoanna! 🙌 It’s wonderful to hear Xolo works smoothly for you, and that our support team has been there for you when needed. We truly appreciate the recommendation.

Rated 5 out of 5 stars

Great company to work with

For my company (GoBuild) I decided to work with Xolo after some research.
Xolo stuff is very responsible, polite and professional. All the time I had any question they responded very fast and provided full answer.
Xolo's online platform is super intuitive, it's very easy to submit any document.
Overall I'm Xolo's customer for 8 months and very satisfied.

January 20, 2026
Unprompted review
Xolo logo

Reply from Xolo

Dear Davit, thank you for choosing Xolo for your business! We're happy to hear that our team has been helpful and that our product matches your business needs. It means a lot to know that your experience remains positive after 8 months. Thanks for the feedback, and for your trust!

Rated 4 out of 5 stars

Good help and admin system

Good help and admin system

January 19, 2026
Unprompted review
Xolo logo

Reply from Xolo

Dear Daniel, thank you for the feedback! We aim to make admin simple and offer reliable support, so it’s great to know Xolo is working well for you. If you need anything, just let us know!

Advertisement
Rated 5 out of 5 stars

Operativity.

Operativity. Fast and helpfull answers

January 19, 2026
Unprompted review
Xolo logo

Reply from Xolo

Thank you, Karlis! We’re glad to hear you find Xolo fast and helpful. Your support is much appreciated!

Rated 5 out of 5 stars

Great experience with Xolo

I don't need to spent much time to understand all types of Spanish tax models. This eliminates unnecessary headaches.
All my questions are answered quite fast and easy-to-understand.

September 1, 2025
Unprompted review
Xolo logo

Reply from Xolo

Thanks, Yaroslav! We totally get it. Being an autónomo comes with so many obligations, so we’re happy to help take care of all the tax forms. Hope your head can stay in the game doing what you do best while we handle the hassle. We really appreciate your trust, and let us know if you ever have recommendations! 🫡

Rated 5 out of 5 stars

Xolo- Your admin and tax partner

Xolo completely freed me from a lot of the admin associated with being an autonoma. Their online platform is easy to use, I particularly like the dashboard that helps get a sense of where I stand at any point in time. The best part of Xolo is the customer care team. Every time I've had a question or an issue- I got a response within 24 hours and they've always been able to find solutions. I cannot recommend Xolo highly enough- it's allowed me to focus on my work. I also highly rate the Renta service as they have all the info already and can do your tax filings effortlessly.

January 19, 2026
Unprompted review
Xolo logo

Reply from Xolo

Dear Emily, thank you for your detailed feedback! Your kind words about Xolo platform and customer support truly mean a lot 💛. We aim to take the tricky part of being an autónomo off your plate, so we’re very happy to hear we’ve done that for you! Glad to have you with us and really appreciate your recommendation.

Rated 5 out of 5 stars

Best invoicing application

I have been using Xolo for over a year and no doubt it has been one of the most user friendly applications along with integrated services included. Very happy with Xolo and will continue using it.

January 1, 2026
Unprompted review
Xolo logo

Reply from Xolo

Thank you, Soumi! When you’re happy, we’re happy. 😊 We really appreciate your kind words, and if there’s ever anything we can improve on, just let us know. Thank you for choosing Xolo!

Advertisement
Rated 5 out of 5 stars

Reliable service for company setup and compliance

I’ve been using Xolo for company formation and ongoing compliance, and overall the experience has been very solid.
The platform is well structured, easy to use, and clearly designed for founders who want a straightforward setup without unnecessary bureaucracy.

Their documentation is clear, onboarding is smooth, and the dashboard makes it easy to manage obligations and deadlines. Customer support has been responsive and professional whenever I had questions.

Xolo is a good choice if you’re looking for a digital-first solution for running a company remotely, especially in Europe. Recommended.

March 3, 2025
Unprompted review
Xolo logo

Reply from Xolo

Hi Saadaoui, thank you for your thoughtful feedback! Your experience really highlights what we aim to provide: a straightforward, hassle-free experience. We’re also glad our support team has been there whenever you needed them. A huge thank you for recommending Xolo and for being with us for so long !🫡

Rated 5 out of 5 stars

So Happy I Chose Xolo

I’ve been using Xolo for the past three months, and I’m more than happy with their service. Everything is extremely transparent, and the app is very easy to use. Whenever I have a question or face a small issue, I simply send an email and receive a reply within an hour at most.

Their team is incredibly kind, patient, and always ready to explain everything clearly. They are also very transparent about all their services and pricing, which makes me feel secure and confident using their platform. I truly appreciate how straightforward and reliable they are. Highly recommended!

January 19, 2026
Unprompted review
Xolo logo

Reply from Xolo

Thank you, Mishela! 🫶 Your feedback truly means the world to us, as transparency and keeping things simple are what we aim to do. Thank you for choosing us, and we really appreciate your recommendation!

Rated 5 out of 5 stars

Professional

Professional

January 19, 2026
Unprompted review
Xolo logo

Reply from Xolo

We appreciate the feedback, Marina! Glad to hear our professionalism is coming through.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look