I've been a Xolo user for year and a half. And I'm pretty grateful, I should say. There are some questions and something comes up from time to time, but overall the platform itself + the team help me... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Overall experience is very good. When I opened my autonomo there were some inconsistencies in the application form - I had to check them thoroughly, but when anything found, the Xolo fixed that qu... See more
Company replied
Good help and admin system
Company replied
I’ve been a client as an autónomo for a year, and overall the service itself was fine. Everything worked smoothly on a monthly basis, and I didn’t have major complaints about the core service.... See more
Company replied
Company details
Written by the company
The home of modern freelancers. Xolo (formerly LeapIN) is the quickest and easiest way to launch and run a one-person freelancing business in Europe.
Contact info
Paseo de Recoletos, 5, 28004, Madrid, Spain
- hola@xolo.io
- www.xolo.io
3.9
Great
483 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Super Service and very helpful…
Super Service and very helpful assistance.
Easy to use and intuitive magaement
very recommended
March 20, 2025
Unprompted review
Reply from Xolo
Hey Michele, thank you for your kind feedback! We're thrilled to hear you're enjoying the Xolo platform and that our team has helped you along the way. We appreciate the recommendation and are happy to assist you whenever you need!
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So far pretty good
So far pretty good. Amazing care and truly dedicated to getting you setup properly. Onboarding was flawless as well. They do provide a platform to manage invoicing which I'd missed before subscribing
March 6, 2025
Unprompted review
Reply from Xolo
Hi Nick, thank you for your kind feedback! We’re so happy to hear you had an amazing experience with our team and that your Xolo account setup went smoothly. 🤩 We hope you enjoy the Xolo platform and if you ever get stuck or need any help, just let us know! We’re glad to have you onboard!
Extremely streamlined and easy to use
Xolo was the only service that was extremely streamlined and allowed me to be very quick in delivering the necessary information. At the same time, Maria was lovely and asked very precise information in the process, which helped set up my Partita IVA in essentially one working day.
Thank you!
March 4, 2025
Unprompted review
Reply from Xolo
Hi Luciano, thank you for your amazing review! We're thrilled to hear your business setup was fast and efficient with us. We'll make sure to pass your kind words over to Maria as well. Thank you for choosing us! Don't hesitate to reach out to us if you need anything!
Xolo made my autónomo registration…
Xolo made my autónomo registration process smooth and hassle-free. Their team was fast, professional, and clear in their guidance. They handled everything efficiently, and I appreciate their accuracy and support.
February 28, 2025
Unprompted review
Reply from Xolo
Hi Paul, thank you so much for your kind feedback! We're glad to hear your registration with Xolo went smoothly and that our team provided you all the support needed during the process. We're so happy to have you with us and hope we can meet your expectations in the future too! If there's ever anything you need, don't hesitate to contact us!
Effortless Autónomo Registration
I am very satisfied with Xolo and their autónomo registration process. Everything was clear, convenient, and hassle-free. The team processes documents quickly, provides easy-to-follow instructions, and offers support at every stage. I especially appreciated that everything can be managed online without the need to visit government offices. Overall, an excellent service for freelancers and entrepreneurs that truly simplifies administrative tasks.
February 14, 2025
Unprompted review
Reply from Xolo
Hi Olga, thank you for your fantastic review! 😊We’re thrilled to hear you appreciate our team’s efforts during your registration process and that everything went smoothly. Our goal is to make administrative tasks as simple and efficient as possible, so it's great to know that our approach and support made a difference for you. We truly appreciate your trust in Xolo and look forward to assisting you. If there’s anything you need, don’t hesitate to get in touch!
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Amazing option for freelancers
January 6, 2025
Unprompted review
Reply from Xolo
Hi Cassandra! Thank you for your kind words and feedback. Don't hesitate to reach out if you ever need anything. We're so glad to have you! 🫶
Poor customer service experience
The platform is good. Its simplicity and ease of use for managing your business accounting are appreciated. However, the issue lies with their customer service, which falls far below expectations. Their marketing is based on promises of helping you with everything, but in reality, they don’t properly address initial questions or recommend the best options for your needs. They overlook important details you need to know, just to lock you in as a customer and charge you for the subscription.
I had to ask the same question three times to the representative, and I never received a timely response; they would take days, even a week. On top of that, they gave me poor advice, which delayed the process of registering my company name. Now that I want to cancel, I have to wait an entire month to complete the process and, of course, pay for that month as well.
For a business like this, where trust and support are crucial, poor customer service can completely overshadow even the best product. While the platform itself is good, their customer service team ruins the overall experience.
Honestly, it was a terrible experience. I’m sharing this review because their poor service practically made me lose money, and nobody wants that. I don’t doubt that others might have better results, but in my case, it was awful.
January 4, 2025
Unprompted review
Reply from Xolo
Hi, thank you for sharing your feedback. We’re glad you found our platform convenient and easy to use, but we’re truly sorry to hear about your frustrating experience with our support team.
Providing timely and clear advice is a priority for us, and we regret falling short in your case. We sincerely apologise for the delays and any inconvenience caused by the guidance you received. We understand how critical these interactions are, especially when dealing with something as important as registering your company abroad.
Your feedback is invaluable, and we will review our processes to ensure faster response times, improved communication, and more accurate support moving forward. If there’s anything we can do to address your concerns directly or assist you further, please don’t hesitate to contact us at support@xolo.io. Thank you again for helping us improve.
Overpriced, poor FAQs, no customer service and extra charges for basic services
I have been with Xolo for about a year.
They overcharge without really offering much of a service apart from the basic features on their web platform. Customer service is basically non existing, and they charge extra for basic services like filing an extra form. The FAQs on the platform are poorly writen and offer little to no help. Not worth 70+ euros per month. After doing a bit of research I found that accounting agencies in Spain charge the same, but give you dedicated personal accountant that you can call when needed + all the services Xolo offers and more.
Also be aware that if you are to close your activity as a freelancer, they charge you additional 180 eur + any other filings like yearly tax declaration that they charge extra and more than other agencies (gestorias).
November 29, 2024
Unprompted review
Reply from Xolo
Hi, thank you for sharing your feedback. We’re sorry to hear that your experience with Xolo did not meet your expectations. We aim to provide a user-friendly platform and services tailored for autónomos, but we understand there is always room for improvement. Our monthly pricing is designed to cover the Xolo platform, autónomo tax obligations and any related support. However, additional fees can apply for specialised filings. We also regret to learn you found our resources unhelpful and that our support did not meet your expectations. We are actively working to improve these areas. Should you wish to discuss your concerns in more detail, please feel free to reach out to us directly at ayuda@xolo.io. We’d love the opportunity to better understand your experience and address any unresolved issues. Thank you again for your feedback and for being our customer.
Responsive, reliable services
I'm new to autonomo in Spain so I had LOADs of questions to begin with but I found most of what I needed on the XOLO website so I could self serve to find answers. Anything else I emailed over and got timely info back. I tried to find a local gestor but they were so unreliable and old school wanting to meet for coffee to discuss things offering dodgy sounding advice and having patchy response times. I really like xolo as it offers me the support I need as a first time founder and solopreneur.
August 20, 2024
Unprompted review
Reply from Xolo
Hi Nicola, thank you so much for sharing your positive experience with us! 😊 We’re thrilled to hear our resources were helpful and that our support was able to assist with any remaining questions. We understand how challenging it can be to navigate the self-employed world in Spain and it’s validating to know that Xolo has made being an autónomo easier for you! If you ever need further assistance or have ideas for how we can improve, don’t hesitate to reach out. We’re here to help every step of the way!
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TERRIBLE TERRIBLE SERVICE....
TERRIBLE TERRIBLE SERVICE....
NO EXPLANATIONS
REPLIES COME 2 DAYS LATER SO THEY DONT HAVE TO REPLY TO YOU ANOTHER 2 DAYS
THEY REFUSE TO DO ANYTHING AND THEN SCARE YOU THEY WILL DROP YOU AS A CLIENT
CHANRGING A LOT OT MONEY FOR NOTHING!!!
November 5, 2024
Unprompted review
Reply from Xolo
Hi, thank you for sharing your feedback. We’re sorry to hear that your experience with our support hasn’t met your expectations. Our goal is always to respond within two business days, and we prioritize timely and thorough responses for all our customers. We understand it’s frustrating to feel like your concerns weren’t fully addressed. If you’re open to it, please reach out to our support team directly, so we can work toward a solution together. Thank you again for your patience and for helping us improve.
Extremely helpful throughout the whole…
Extremely helpful throughout the whole registration process. Quick and super friendly replies to any questions I had.
October 28, 2024
Unprompted review
Reply from Xolo
Hey Therese, thank you for your kind feedback! 🙌 It's truly a pleasure to hear that your experience with Xolo has been so positive. We're glad to have you and if you ever need anything, we're always just a message away!
After over 3 years with Xolo...
After over 3 years with Xolo, I’m truly disappointed with how things have turned out. Their communication has become robotic and impersonal, with automatic emails that make it clear they’re just trying to check boxes and move on. There's nothing personal or helpful about their service anymore.
Whenever I’ve needed help with tax matters or missing documents, the accountants seem more interested in rushing through the work than actually solving the issue. Instead of offering support, they just refer to old emails or documents, leaving you to figure it out on your own. It’s like they don’t want to deal with you, and for every little thing, there’s an extra fee.
At first, Xolo seems affordable, but once you’re locked in, the hidden costs start piling up. Any minor request—boom, another fee. It’s clear they’re more focused on squeezing more money from their clients than providing real value.
You’re better off hiring a freelancer for half the price who actually cares about your business.
If you want to avoid frustration and endless charges, AVOID XOLO AT ALL COSTS.
October 21, 2024
Unprompted review
Reply from Xolo
Dear Daniel,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with Xolo has not met your expectations, especially after being with us for over three years.
Your concerns about impersonal communication and a lack of personalized service are important to us, and it’s disappointing to know that this has affected your trust in our services. We strive to provide timely and helpful support, and it seems we’ve fallen short in your case. We understand how frustrating it can be when you're seeking assistance with tax matters or documentation and don’t feel adequately supported.
Regarding the fees, we aim to be transparent with our pricing, but it’s clear from your feedback that we need to do a better job of explaining these costs upfront. Our goal is to provide value for all our clients, and we’re sorry that this has not been your experience.
We take your feedback seriously and are committed to improving. If you’re open to it, we’d love the opportunity to discuss your concerns further and see if there’s anything we can do to address the issues you’ve raised.
Thank you again for your honesty, and we hope to regain your trust in the future.
At some point they start caring about…
At some point they stoped caring about me, even I'm paying the highest plan.
I asked information regarding some paperwork and they just replied:
"all relevant information is in the original letter and also in translation I sent to you."
I've been with them for 6-7 years, I hoped just a bit of help with this thing.
October 9, 2024
Unprompted review
Reply from Xolo
Hey Marcos, thank you for sharing your feedback and for being a valued customer at Xolo for the past 6-7 years. We’re sorry to hear about your recent experience and we regret if it felt like we weren’t as helpful as you expected during this process. It’s important to clarify that, as a service provider, our role is to guide and provide the necessary information, which we have done multiple times. However, government-related processes can require direct action from your side as the ultimate owner, and unfortunately, Xolo is limited in what we can do on your behalf when it comes to these obligations. That said, we always aim to support our clients as much as possible within our scope, and we understand this situation has been frustrating for you. Thank you again for your trust and your continued partnership. We appreciate your feedback and hope to resolve this matter to your satisfaction.
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"First fix is free"
Yes, the price seems good at first, until one day they send you an email stating they will increase their fees by 200% starting next month. Nice.
Avoid at all cost.
September 30, 2024
Unprompted review
Reply from Xolo
Thank you for taking the time to share your feedback. We apologize for any frustration caused by the recent fee adjustment. We understand that unexpected pricing changes can be frustrating, and we strive to maintain transparency in our communication and costs. Our goal is to provide high-quality services, and in some cases, this may require adjustments to accommodate more complex setups that need additional manual support. We hope to find a mutually beneficial solution and a way forward with you. If you have any questions or would like to discuss your situation further, please feel free to reach out to us at support@xolo.io.
Xolo has made my life easier as a…
Xolo has made my life easier as a freelancer in Spain! I don't have to worry about any other bills that might come my way.
September 30, 2024
Unprompted review
Reply from Xolo
Hey Justin, thanks! We're so happy to hear we've been able to take some of the burden off your freelance life—that’s exactly what we’re here for! Thanks again, and if you ever need anything, just shoot us a message. We’re always happy to help!
Essential Tool for Managing Freelance Business in Italy
I've been using Xolo for nearly two years, and it has significantly simplified my life as a foreigner living in Sicily, especially when it comes to managing taxes. The team is always responsive and ready to address any questions or concerns I have. I can't imagine handling my business any other way.
September 30, 2024
Unprompted review
Reply from Xolo
Hi Claudia, thank you so much for your kind words! We're thrilled to hear that we've been able to support you with all the complex tax questions as an expat. We know how challenging that can be, so your feedback on our team's efforts really means a lot to us. We're grateful to have you with us and look forward to continuing to support you for many years to come.
Best service ever
Best service ever. I've had some issues with their service, like my bank details didn't go through. They've struggled to fix bugs that were causing it from the first try, but the support was very nice and responsive. Didn't leave me hanging. Service is young, so mistakes happen but they really care and value customers.
September 1, 2024
Unprompted review
Reply from Xolo
Hey, thank you for making our day with your feedback! It's truly a pleasure to hear you appreciate our efforts in fixing bugs. We're truly grateful you chose Xolo for your freelance venture and if you ever need any assistance, you know where to find us!
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Efficient, Reliable, and Affordable – Xolo Makes Freelancing Easy!
I've been using Xolo for my freelance work in Spain, and I couldn't be more pleased with their service. They handle all my accounting needs seamlessly – from invoicing to tax filings. What I love most about Xolo is how reliable and quick their support team is. Whenever I have a question, they respond with helpful answers almost immediately. The service is also very affordable, making it a perfect choice for freelancers like me. If you're looking for an efficient and cost-effective solution for your freelance accounting, Xolo is the way to go!
September 30, 2024
Unprompted review
Reply from Xolo
Hi Carmen, thanks for your amazing feedback! 🫶 It brings us great joy to hear that Xolo has been a great fit for your freelance work. Our team will be especially happy to hear your feedback—our customer satisfaction is a top priority for us. We’re also glad you find our service affordable and suited to freelancers like yourself. Thanks again for your recommendation and support! We’re always here to help you as your freelance business grows.
I am very satisfied with working with…
I am very satisfied with working with Xolo. They are very attentive to everything concerning my company. I issue invoices and make expenses effortlessly, as Xolo handles everything. I have no doubts whatsoever. I am very pleased to be working with Xolo.
September 30, 2024
Unprompted review
Reply from Xolo
Hi Onur, thank you for your amazing feedback! 🫶 It’s incredibly motivating to hear that you’ve had such a positive experience with Xolo. We’re truly grateful to have you as our customer and appreciate your long-term support. If you ever have any suggestions or need assistance, please don’t hesitate to reach out. We’re always here for you!
Perfect to help you with your business…
Perfect to help you with your business accounting 👍🏽
September 30, 2023
Unprompted review
Reply from Xolo
Hi Khaled! Thanks for the positive feedback. 🙌 We're thrilled to hear that Xolo fulfils your accounting needs. If there’s ever anything we can do to enhance your experience, feel free to reach out. We’re here to help your business thrive!
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