I've been a Xolo user for year and a half. And I'm pretty grateful, I should say. There are some questions and something comes up from time to time, but overall the platform itself + the team help me... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Overall experience is very good. When I opened my autonomo there were some inconsistencies in the application form - I had to check them thoroughly, but when anything found, the Xolo fixed that qu... See more
Company replied
Good help and admin system
Company replied
I’ve been a client as an autónomo for a year, and overall the service itself was fine. Everything worked smoothly on a monthly basis, and I didn’t have major complaints about the core service.... See more
Company replied
Company details
Written by the company
The home of modern freelancers. Xolo (formerly LeapIN) is the quickest and easiest way to launch and run a one-person freelancing business in Europe.
Contact info
Paseo de Recoletos, 5, 28004, Madrid, Spain
- hola@xolo.io
- www.xolo.io
3.9
Great
483 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
EXTREMELY DISAPPOINTING
EXTREMELY DISAPPOINTING:
- Unreliable and unprofessional service.
- Constantly asking for receipts and documents, yet their software barely works.
- Replies are scripted and don’t address your business needs.
- Hard to reach and unresponsive when you need help.
I would recommend using an alternative service.
August 9, 2024
Unprompted review
Reply from Xolo
Hey, we appreciate you sharing your thoughts about Xolo. We’re saddened to hear that our service and product haven’t met your needs. We take your feedback very seriously and understand how important reliability and responsive support are, especially when it comes to your business needs. If you're willing, we'd appreciate the opportunity to discuss your concerns in more detail so we can address the specific issues you have pointed out. Please reach out to us at support@xolo.io as we'd like to make this right.
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My experience with Xolo was terrible
My experience with Xolo was terrible. They only care about taking money, with no real support when needed. Their prices are misleading, with hidden fees piling up. Save yourself time, money, and stress—avoid Xolo at all costs.
August 6, 2024
Unprompted review
Reply from Xolo
Hey Jonathan! Thank you for taking the time to share your feedback about Xolo. We're sorry to hear that your experience didn't meet your expectations. We aim to provide clear pricing and high-level support, so it's concerning to hear that we may have fallen short in your case. We take your comments seriously and would like to address these issues directly. If you're up for it, please reach out to us at support@xolo.io so we can better understand what happened and work towards a resolution. Thank you again for bringing this to our attention and we hope to have the opportunity to make things right.
Signed up 3 years ago, now the service is bad
When I signed up 3 years ago, Xolo was great. However now they are a regulated institution and want to tell you which countries you can do business with and which now (I had some advertising partners in Turkey and they told me I can't do business in turkey due to their policy)
Also the service quality dropped significantly over the last 12 months.
If I was starting again, I'd chose a different provider as there are quite a lot
August 16, 2024
Unprompted review
Reply from Xolo
Hey Daniel! Thanks so much for being such a loyal customer over the years and for taking the time to share your thoughts with us.
We absolutely understand your concerns. As a regulated business, we have to comply with certain legal and regulatory obligations, which sometimes means restricting business with some countries. It's all about keeping things secure and staying in line with international laws. But the good news is that the restrictions on Turkey were lifted recently.
We’re regret to hear that our service quality hasn't been up to your expectations lately. We always aim to keep our standards high at all times and would love to chat with you directly (at support@xolo.io) to learn more about how we can improve. Your feedback is truly invaluable to us as we work to get better!
A Total Disaster
I cannot stress enough how terrible my experience with Xolo has been. They are nothing short of a money-hungry company with absolutely no regard for their clients. From the moment I signed up, it was clear that their only interest was in collecting fees. When I encountered issues and needed assistance, their support was nonexistent. I was left to fend for myself, dealing with complex tax matters without any guidance.
Xolo has shown complete disregard for its customers and their responsibilities. I strongly advise anyone considering using their services to look elsewhere. You will save yourself a lot of time, money, and stress.
Their advertised prices are deceptive, as hidden fees and charges constantly pile on.
AVOID XOLO AT ALL COST.
July 1, 2024
Unprompted review
Reply from Xolo
Dear Pablo,
Thank you for taking the time to share your feedback, although I’m deeply sorry to hear about your experience with us. I can understand how frustrating and disappointing it must have been to feel unsupported, especially when dealing with complex tax matters.
At Xolo, we strive to provide transparent pricing and reliable support, so it’s concerning to hear that this wasn’t reflected in your experience. I apologize if our communication and assistance didn’t meet your expectations, and I want to assure you that we take this feedback seriously.
I’d like to help address the issues you encountered and see if there’s anything we can do to make things right. Could you please reach out to us directly at support@xolo.io or ayuda@xolo.io so we can better understand the situation and work towards a solution?
Thank you again for bringing this to our attention. Your feedback is invaluable as we continue to improve our services.
Best regards
Protection of personal data
It looks very credible and user friendly at the outset , but I had a dissapointing experience with them . Let me list the sequence of events here .
We exchanged couple of emails 45 days ago and provided all the relevant information requested re: activites and answered their questions promptly . They asked us to get back to them after recieving our E residency card . We restarted the process after we obtianed the E- card . It appeared they did not save the initial information . We were asked to repeat the details , having spent several hours , they informed after a period of conspiracy of silence that our company did not meet their criteria . We have recieved e residency after due deligence by the authorities . I am surprised . I requested them to delete my personal data which they collected from me , but I was informed that they would not delete it as they're legally obligated to store the data . I became concerned as I felt that my privacy and safeguards were not addressed respectfully . My question : Is it really necessary for an accounting company to request clients to upload their CV ? I need clarity . I checked with couple of others , but they did not have such requirements . Informed decision is the need of the hour when you deal with matters of privacy . Finally , they apologized for the inconvenience, which I appreciate , but however course correction is the need of the hour . I trust and hope they will take my feedback wihout being defensive . I wish them good luck
August 7, 2024
Unprompted review
Reply from Xolo
Hi Matthew,
Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience you encountered during our exchange.
We’d like to clarify that Xolo offers services that extend beyond traditional accounting, which requires a more diligent onboarding process. This process helps us ensure that the nature of the business aligns with our product's capabilities, as well as internal and external guidelines. Our goal is to support simple and standard businesses, particularly freelancers, which means any business that falls outside this scope must be carefully evaluated to ensure we can meet the customer's needs.
As a licensed provider, we are obligated to identify the ultimate beneficial owners and, therefore, must collect certain data. We want to assure you that your data privacy rights are fully protected with us. While we are required by law to store specific data, we do not process any data beyond what is necessary for compliance.
Please understand that our intention is not to cause any discomfort, but rather to adhere to the legal and operational requirements we are bound by. We appreciate your feedback and will take it into consideration as we strive to improve our services. Please get in touch with us directly if you have any further doubts or questions.
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truly scammers
truly scammers. cant care less about your company taxation.
July 10, 2024
Unprompted review
Reply from Xolo
Thank you for your review. We’re sorry to hear that your experience with us wasn’t satisfactory. We take your feedback seriously and are committed to providing trustworthy services to all our clients. If you have specific concerns regarding your company’s taxation or any other aspect of our service, we'd appreciate the opportunity to address them directly. Please reach out to us at support@xolo.io, so we can better understand the situation and work towards a solution that meets your needs.
Xolo really exceeded my expectations
Xolo really exceeded my expectations. Even before starting to become a customer, their team always answered my inquiries. Throughout the process, the team was always available and It never took more than 24 hours to get back to my inquiry. I'm really satisfied with the service as it's quite difficult to understand the Spanish regulations for sole companies. I highly recommend Xolo for starting and managing a sole company in Spain, and I would like to especially thank Fini for her patience and professionalism for helping my figuring out tax regulations.
July 12, 2024
Unprompted review
Reply from Xolo
Hey, we’re absolutely thrilled to receive your feedback—thank you so much! It’s wonderful to hear that you’re satisfied with our services and support, and confident in recommending us. It also means the world, that our guidance within the Spanish tax system has resonated with you as that is what we’re here for. We’ll also make sure to pass your kind words along to Fini—she truly deserves them! If you ever have any questions or further feedback, we’re always here for you. We’re delighted to have you as our customer!
Scammers
Behind the beautiful picture, there are scammers.
The website says "Thanks to our online platform you will be able to automate many processes, and our team of accountants will help you with the rest."
In reality, the team of accountants does not exist. They provide no tax explanations or consultations, they don’t even have an interface on the site to ask a question, and when cornered through a support request via email (which is hard to find on the site), they demonstrate incompetence and rudeness in their responses. By the way, the response time to a support request is measured in weeks.
When you cancel your subscription with them, they steal money from you for an additional month.
I highly recommend not dealing with them, it's better to go to a real accountant for the same price or choose their competitors Taxscout - they are cheaper and better.
July 31, 2024
Unprompted review
Reply from Xolo
Hey Aleksey, thank you for taking the time to share your concerns.
First and foremost, we assure you that we take your allegations very seriously, as our goal is to provide reliable and efficient service to all our customers.
We want to clarify that, in addition to our online platform, we have a team of qualified Spanish accountants and tax specialists dedicated to assisting our customers. Our team ensures that tax reports and accounting are handled with the highest level of expertise. They are reachable through several support channels to answer any of your tax and accounting-related questions in a timely and polite manner. Our support channels are easily accessible from your dashboard.
Regarding cancellations, we have a 30-day notice period for account closures from when the request is submitted. We are transparent about this policy, and it is clearly stated on our website and in our Service Agreement.
During your 10 months with us, we have tried multiple times to address your concerns in a timely matter via email or phone call but unfortunately, we never got a response from you. Considering our records, it seems that from our side we have provided the necessary support for every query you have had with us.
We appreciate your feedback, as it helps us improve our services and better serve our clients. We reiterate our commitment to you and are open to a discussion via email or phone call. We wish you the best!
EXTREMELY DISAPPOINTING SERVICE
EXTREMELY DISAPPOINTING SERVICE. They are unreliable and unprofessional. They'd keep asking you to upload receipts, documents, etc., yet their software isn't working efficiently. The replies are scripted with zero effort and humanity to understand what your business needs. Spend your money on an actual accounting firm with solid expertise. They operate like a scam, inaccessible and unresponsive when you need them. GET YOUR SERVICE SOMEWHERE ELSE.
July 19, 2024
Unprompted review
Reply from Xolo
Good day!
We are truly sorry to hear about your disappointing experience with our service. Your feedback is incredibly important to us, and we take your concerns very seriously.
It appears that we've fallen short of our usual standards, and for that, we sincerely apologize. To help us better understand and resolve the issues you've encountered, we encourage you to reach out to our support team at support@xolo.io. Our dedicated support team is ready to assist you and ensure that your concerns are addressed promptly and effectively.
We value your business and are committed to improving our services based on your feedback. Thank you for bringing these matters to our attention, and we hope to have the opportunity to make things right for you.
Best regards,
The Xolo Team
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Unprofessional and overpriced service
1) The service is clearly overpriced. Its real monthly subscription should not exceed 30 euros or maybe even 20 euros. Currently, it costs as much as human labour, yet the quality of work is significantly worse. Not to mention competence - if you have anything slightly more than a standard case, forget about using Xolo.
2) The product is unfinished. Under the supposedly fresh and modern interface lie numerous imperfections, bugs, and the usual human factors.
3) I paid for two months of usage. Then, I've been trying to cancel my subscription for about a month. Before cancellation, they delayed the procedure as much as possible—first asking for a detailed explanation of the reason (but why?). I explained. Xolo continues to try to charge me every day.
And the support is playing dumb, asking the same question and ignoring my previous emails.
In general, it's terrible, I highly do not recommend Xolo; it's unprofessional
July 20, 2024
Unprompted review
Reply from Xolo
Hi Sergei,
Thank you for taking the time to share your experience with us. We greatly value your feedback and consider every comment or suggestion you make. Our goal is to have a conversation with you to gather more details, so we rely on your responses to understand how we can provide the best experience.
According to our records, your every question or request was answered on time. Regarding your account cancellation, we have sent multiple emails without any response from you. This is an important matter that needs your clarification. Thus, please make sure to check all your inboxes for our communications. We have also tried calling you but we haven't been able to connect with you.
It would be great if you could provide a way to get in touch with you so we can discuss these important matters.
Please write to us to ayuda@xolo.io and we will be happy to help!
Reply from Xolo
Hi Rustam, awesome feedback, thanks! We’re so glad we were able to help with your questions. If you ever need further assistance, feel free to ask!
Reply from Xolo
Hey, thank you for the shoutout! It’s awesome to hear you found the onboarding call useful. We’ll pass your appreciation to José. He’s truly a rockstar! If you ever need help, just let us know.
Completely useless service
Completely useless service. No custoemer support. They do not take any time to understand your business. Overcharge. And make you do all the work. YOU'RE BETTER OFF USING A REAL ACCOUNTANT.
May 16, 2024
Unprompted review
Reply from Xolo
Hey, thanks for sharing! We're so sorry to hear about your experience. We’d like to look into your case a bit more, so please reach out to us at info@xolo.io to chat more about this. We’re always looking to get better and it would be great if we could discuss this directly. Thanks in advance!
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Great assist
Great assist!
It was very informative and productive!
Thanks!
May 7, 2024
Unprompted review
Reply from Xolo
Hey Tigran! Thanks a ton for your awesome review! We're stoked to hear that you found our support informative and productive. That's what we aim for, so it's music to our ears! If you ever need anything or have more feedback to share, give us a shout. We're here for you!
Leila answered all my questions in…
Leila answered all my questions in detail and gave a clear demonstration of the functionality
April 17, 2024
Unprompted review
Reply from Xolo
Hi Olga! Thank you so much for your fantastic review! We're thrilled to hear that Lelia made a positive impression during your onboarding session. We'll be sure to pass along your kind words to her. Your feedback inspires us to continue providing outstanding support and if you ever need assistance in the future, please don't hesitate to reach out. Happy to have you onboard!
Very useful call
great presentation and answers to all my questions. Even the stupidest ones.
April 17, 2024
Unprompted review
Reply from Xolo
Hi Sergey! We're thrilled that you had such a positive experience with the onboarding. There are no small questions and we’re delighted to help you in your freelance journey. Thank you for recognizing our efforts and for choosing Xolo! Don’t hesitate to reach out if you need any assistance.
Useless product
Useless product. Non-existing customer support. Save yourself a ton of problems and just use a real accountant instead.
April 16, 2024
Unprompted review
Reply from Xolo
Hi Albin! We're sorry to hear about your disappointment with our product and the support you have received. We take feedback like yours very seriously and use it as an opportunity to improve. While Xolo is dedicated to making your business journey as easy as possible, please note that you as the business owner hold the ultimate responsibility and control over your business’ compliance. Furthermore, Xolo is unable to interfere in any relations you’re engaged in with third-party service providers. We aim to offer the highest level of support, and we can assure you that our accounting team is highly qualified. For a successful partnership though, we expect a level of collaboration from our customers’ side as well. If there's anything we can do to assist you further or if you have any questions, please don't hesitate to get in touch. We hope to have the opportunity to regain your trust in the future.
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A perfect experience , no scam whatsoever
I wanted to use this solution as I’m in the process of moving all the time and I made some research to choose Xolo. I was a bit hesitant in the beginning because you know , money is involved in the transactions , but: everything is perfect ! Amazing customer care , the account and invoice was really easy to make , the automation of the system that arrived to the customer makes you look really professional and most of all , the MONEY . Well, I got paid on a Thursday , well actually Xolo received the money , ( money goes to the Xolo bank account first and then to yours via SEPA) , and by Friday afternoon the money were on my account in Greece ! Amazing guys , you are a huge life saver. No scams here people , legit and pro 100% .
April 12, 2024
Unprompted review
Reply from Xolo
Hi Costa! Thank you for sharing your great experience. 👏 We’re happy to hear that you’ve found Xolo Go easy to use and our support helpful. It’s reassuring to know that our service has exceeded your expectations and we hope to have a long collaboration ahead. If you have any questions or feedback don’t hesitate to reach out!
Professionally
Jose did some onboarding for me. He explained everything in detail, how to use the platform, how the interaction will take place and what taxes I will pay, as well as answered all my questions. I am now with Xolo and will recommend this service to my friends.
April 10, 2024
Unprompted review
Reply from Xolo
Hi Iulian,
That's fantastic to hear! 🙌 We’ll be sure to let Jose know he provided a thorough onboarding, ensuring you're well-equipped to navigate the platform. It's great to have you on board, and we appreciate your future recommendations. If you have any further questions or need assistance, feel free to reach out anytime!
Grate experince with Xolo onboarding!
Grate experince with Xolo onboarding!
All my questions were covered and main features of the service were explained in details.
March 28, 2024
Unprompted review
Reply from Xolo
Hi Andrei! Thank you for sharing your positive feedback! We’re happy to hear that you found the onboarding call helpful and all your questions were covered. Glad to have you as our customer and if you have any questions in the future, don’t hesitate to reach out.
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