100% Do NOT trust these people. I paid for TM search and got absolutely bombed right away with emails, calls, texts asking for more money right away. I looked them up and they are a new company with... See more
Company replied
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Because of all the fraud, I had no trust in anyone who claimed to file a proper trademark. Let me save you time and research. Let’s say you have a lifelong best friend and his expertise is trademarkin... See more
I paid 1400 for a trademark for Metropolitan HVAC LLC last year, and this company completely scammed me out of my money. They do not respond, and the call centers and addresses listed are all fake ad... See more
Incredibly deceptive. Make sure you understand the total cost upfront. This company advertises a price for acquiring a trademark, then proceeds to demand additional fees that were not originally... See more
Company details
Written by the company
Xpress Mark specializes in trademark registration services to help clients protect their brand identity and intellectual property efficiently and cost-effectively. We strive to ensure that our clients' trademarks are registered and protected in accordance with the relevant laws and regulations.
Contact info
United States
- www.xpressmark.com
2.2
Poor
24 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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SCAM Do NOT hire this company
Do NOT hire this company. Similar to the other review, I signed up for the $145 plan plus filing fees. Well, after I paid I get a call to say I need to file for multiple classes and it’s gonna be $2100 on top of my $600 I already paid. They have a good sales pitch and make it sound legit so I said ok. After a week goes by I get an application, after asking them to correct a few obvious mistakes, Racheal explains “that’s” done on purpose to protect my identity and It’s normal and trust them. Well, they filed one trademark that was not properly done (Verified by my attorney) on USPTO’s website. According to USPTO’s website they paid $250 for the one application they didn’t even attempt to correctly file even though they charged me $350 x 6. She then contacted me to hire their “attorney” to monitor the application for $1800 and I must act now or risk the application going bad blah blah…this went on for a few days and that’s when the red flag was raised. Don’t fall for it like I did. Hire a local trademark attorney, turns out it’s much cheaper anyways. The only thing their good at is scamming you and that they are very good at it. Look up the company address under the contact us page and when I asked about it, they claim they have no reason to list their real address….smell what I’m stepping in!?
Regarding Xpressmarks’s response, I’m more than happy to provide my bank statements and USPTO’s application to show fees and wrongful charges. I’ve already requested my application to be corrected and it was not. I only got a defensive and rude response asking why I’m questioning what they’re doing. Registered agent!? You’re using addresses that are vacant commercial listings.
April 13, 2023
Reply from Xpressmark
Hello,
We are sorry to hear that you had a negative experience with our company, but we appreciate the opportunity to address your concerns. As a legal and ethical business, we take allegations of fraud and misconduct seriously and we would like to clarify some of the issues raised in your review.
Firstly, our pricing is transparent and displayed on our website. We offer multiple packages for our services, and our fees are clearly stated on our website. If you opted for the $145 plan plus filing fees, then you would have only been charged for those services. We do not engage in any fraudulent activities or charge any hidden fees. Additionally, we provide all of our clients with a detailed breakdown of any additional costs that may arise during the process, such as filing fees or legal consultations.
Secondly, we would like to address the issue of your trademark application. We take full responsibility for any errors that may have occurred and apologize for any confusion or inconvenience caused. However, we would like to clarify that our team consists of highly qualified professionals who are experienced in the trademark registration process. We are committed to providing our clients with the best possible service and always ensure that applications are filed accurately and in accordance with the United States Patent and Trademark Office's (USPTO) regulations.
Furthermore, we do not make intentional mistakes to hide a client's identity. Any errors in the application would have been accidental and we would have been happy to rectify them promptly upon receiving notification. We do not encourage any actions that may jeopardize the success of an application, and we do not charge clients for services that have not been rendered.
Lastly, regarding your concern about our business address, we use a registered agent service, which is a common practice for businesses like ours. The purpose of a registered agent is to ensure that we receive legal notifications and other important documents on behalf of our clients. We have no reason to hide our address, and we are happy to provide it to anyone who requires it.
We take all feedback seriously and will use your review to improve our services. However, we stand by the quality of our services and remain committed to providing our clients with excellent service. If you have any further concerns or questions, please do not hesitate to contact us directly.
Team Xpressmark
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Gabriel logan was a delight to work…
Gabriel logan was a delight to work with, guided me with all the process and provided me with my serial number.
April 24, 2023
Unprompted review
Reply from Xpressmark
Dear Osborn
Thank you so much for taking the time to share your positive experience with Gabriel Logan! We are thrilled to hear that you found our service helpful and that Gabriel was able to guide you through the process and provide you with your serial number.
We take great pride in providing high-quality service to all of our clients, and it is always gratifying to hear when our efforts have been successful. We appreciate your business and hope to continue to be your go-to partner for all of your needs in the future.
Thank you again for your kind words and your trust in our team.
Best regards,
Xpressmark
Super convenient to get trademark
Super convenient to get trademark. Super responsive both on the account as well as the case manager through text/phone. Highly recommended
March 17, 2023
Unprompted review
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