XT Exchange Reviews 

3+ weeks. XT Exchange has frozen 296.12 USDT of my arbitrage profit citing "abnormal trading activity" — no transaction IDs, no rule cited, no methodology. I submitted passport, income proof, wallet videos. All ignored, no substantive reply. Ticket 657570. Explain yourselves!

I'm suffering from last 19 days .i have submitting all document, video, picture,bank statement and explaination .but still my problem not sloved .if i contact to coustomer service they are said be patience our risk control department review your case only repeated system generated massage only .i hope please dear Xt exchange slove my problem as soon . Last 3 days official mail also not respond. Ticket #655389

XT exchange is planning to close their service without any intimation like Bitmart Exchange...Secure your funds immedietely

Account restricted without warning, but they happily took my deposits. Now over 15k is trapped for weeks, no withdrawals allowed. Sent endless ids and video verification, but they just demand more items. They keep moving the goalposts to hold your money hostage. I only realized how shady this company is after looking at #m𝗈netian# clear withdrawal policies.

There's a good reason why watchdogs in France, the UK, the UAE, and Canada put out red flags on this company. So glad I bounced early and moved over to 100Solid llc where everyone gets treated right. Cashing out is super smooth and actually hits on time

Pros: Hundreds of trading pairs available.
Cons: Hundreds of trading pairs available.
The problem: XT.com clearly does not have the liquidity to support the huge number of trading pools it operates. Whilst it is building up its own book and profit (fees are reasonable btw), traders are constantly being subject to Auto de-leveraging (ADL) as a result of thin pools becoming imbalanced.
As a trader of 27+ years experience, I thought I would give XT.com a try on one of their more liquid pools that I was interested in - despite the reviews of others.
Even this, relatively well resourced pool subject me to ADL multiple times, despite my positions being amply funded. As a result, I traded the pool until I made a small profit, then got the heck out.
This process took me 5 months in all to achieve as I put in a relatively small amount and refused to put in any more once I realised this exchange was as bad as the reviews suggest.
So in summary, as an experienced trader - especially to inexperienced traders - don't waste your time and your capital with this exchange. You have been warned.

Blocked deposits. Customer support do not respond. Is this business still running? Or should I file a police report?

Same issue I don't even trade on xt just take some payments from my client they freezed my wallet and asking unrelatable proofs from me I given every single proofs related to my transactions on my wallet now they asking the proofs which are not even related to my wallet it's been more than a month on every mail they asked my for different proofs after I gave proofs they asking another and still going on... It's kind of scam the platform is no longer been trusted now.
Dear XT team I have all proofs of mail you asking and questions again and again not even stopped asking you should given solution to them and me as well there are hundreds of people who have trusted your platform and there hard earned money is freezed.

Several years ago, I was approached with an opportunity to participate in a cryptocurrency investment program that claimed to combine artificial intelligence with automated trading technology. The platform’s representatives explained that their systems were capable of monitoring market conditions continuously and executing trades based on advanced analytical models. From the information presented, the operation appeared to be well organized and professionally managed.

After conducting my own review and holding multiple discussions with an account specialist, I decided to proceed with an initial investment of €22,400. For a considerable period, everything appeared to function as expected. The online account portal displayed frequent trading activity, and the performance reports reflected what seemed to be steady growth.

As confidence in the investment increased, I was informed of additional account tiers that offered access to broader trading opportunities and specialized investment programs. Based on the positive results shown in my account, I made several additional deposits over time. My total investment eventually reached approximately €358,700.

Difficulties first emerged when I submitted a request to withdraw part of my funds. Instead of receiving the payment, I was notified that additional compliance reviews and verification procedures were necessary before the withdrawal could be authorized. Although I provided all requested documentation, new requirements continued to be introduced, extending the process considerably.

Due to the ongoing delays, I began maintaining a detailed archive of all relevant information. This included bank records, transfer receipts, payment confirmations, correspondence, account reports, and transaction histories. Every available document was preserved to ensure a complete record of events.

The matter was subsequently referred to the appropriate authorities for review. Following an initial assessment, the case was assigned to OxғOɪ for administrative coordination and examination of the supporting documentation. During this stage, the available records were organized and evaluated as part of a structured review process.

Over the following weeks, financial transactions and account-related documentation were analyzed in detail. Various verification procedures were carried out to ensure that all relevant information had been properly assessed and that the necessary administrative requirements had been fulfilled.

Upon completion of the review, I received official confirmation that the proceedings had been concluded. Shortly thereafter, the full amount of my invested capital, approximately €358,700, was returned to my bank account.

While the process required significant patience and attention to detail, the outcome was ultimately positive. Through the thorough examination of the available evidence and the completion of the required procedural steps, the matter was successfully resolved.

I am writing this formal complaint to express my deep frustration regarding the ongoing restriction on my account for over 14 days. My account currently holds a balance of approximately $13,000 USDT, and despite my full cooperation with your verification requests, my access remains blocked.
Every time I provide the requested documentation, your team initiates a new request for additional documents. This "step-by-step" verification process is causing unnecessary delays, preventing me from trading, and effectively holding my funds hostage.
Please note the following:
Trust & Reputation: I deposited my funds into XT.com based on trust. Blocking a user's life savings during the withdrawal process is unacceptable and damaging to your exchange's credibility.
Financial Impact: Your delay has caused significant disruption to my livelihood. The inability to manage my assets during market fluctuations has resulted in potential financial loss.
Compliance: I have acted in good faith. If there are specific concerns, I demand a clear and final list of requirements instead of these endless, incremental requests.
I urge you to expedite the review of my files and restore my withdrawal access immediately. I have provided all necessary proof of identity and source of funds as per standard KYC/AML procedures.
Don’t TRUST to XT xchange

Over 7k currently held for weeks. ALL verification info submitted including videos of me speaking holding multiple signs and IDs etc. Every time you submit one thing, they ask for something else.

Winnings from casino deposited and held - proof of winnings including videos from Shuffle all sent and still not sufficient.

Absolutely awful staff to deal with who only send the same copy paste BS.

Account was restricted without informing me but still allowed deposits to be credited. No other functions allowed.

To me, it looks like they want to hold on to as much coin as possible for as long as possible. I imagine it is to increase what can be seen or used as collateral for something else but that is just speculation on my behalf.

There is a reason why the regulatory authorities of France, UK, UAE & Canada have already issued warnings about this company.

I deposited funds from my own cold wallet to XT.com in early May 2026. After completing full KYC, I tried to withdraw my money but the Risk Control team started an endless “Source of Funds” verification process.
I clearly explained multiple times that the funds are gambling winnings and were sent directly from my personal cold wallet. I even offered to do a live withdrawal with full screen recording so they could verify everything in real time.
Despite all this, they keep demanding more and more intrusive personal documents, chat logs, ownership proofs and unnecessary information. They completely ignore their own Incorrect Deposits Policy, which states that if verification cannot be completed, the funds must be returned to the original address within 2 weeks.
Ticket #613496 has been open for over 3 weeks now. The support agents (Moira, Cynthia, Cloe etc.) just repeat the same loop and refuse to escalate or release my funds.
This is not verification — this is deliberate delay and unlawful holding of my money.
Warning to everyone: Do not deposit large amounts on XT.com if you value your funds. They will lock your money with endless excuses.

If you tell me what is the worst exchange in Crypto? simple answer is XT exchange because they banned my 400$ account without any reason.

I have been using XT Exchange for cryptocurrency trading for years. On 13-May-2026, my account was restricted with substantial crypto frozen mid-withdrawal.

I fully cooperated with their compliance process and submitted:
• Passport and KYC documents
• 15 individual wallet deposit verification videos
• government Income Tax Return
verifiable on incometax.gov.in
• Government LLP Business Registration
• Detailed written explanation of all account activity

After all submissions, XT support same standard reply template:
"Submitted to relevant department — please be patient."

No timeline, no specific feedback, no criteria for resolution has been provided.

I have also submitted a formal reply to the Seychelles Financial Services Authority (XT's registered jurisdiction).

I continue to cooperate fully. This review is a factual account of my experience. I will update it when resolved.

Ticket: #619804
Date of restriction: 13-May-2026

The worst exchange! They just blocked it for no reason, after more than 40 days they ask the same thing and they don't do anything!

I sold ANB on XT at the market price. The orders were filled, confirmed, and 1260 USDT appeared in my balance.Hours later XT silently reversed the trades and removed the funds, citing "abnormal conditions" and an internal "risk control review". No prior notice. No specific clause of the Terms of Service cited. No order logs or matching engine records provided. No timeline.I contacted live chat. The agent (Viktor) sent the exact same templated paragraph more than ten times in a row in response to every question. When I asked for a written explanation, the legal address, or any concrete answer about when and how my funds would be returned, he replied with the same boilerplate. When I finally got a direct answer, it was: "It all depends on the Risk Control team. I can not provide any outcome in advance."This is not risk control. This is unilateral confiscation of executed trades, retroactively, with no documented justification and no appeal process. The pattern is identical to dozens of other reviews here and to a public CCXT GitHub scam report from 2023 — XT seizes profits from users who happen to be on the right side of price anomalies on their own thinly traded listings, then hides behind "abnormal trades" boilerplate.If you are considering XT for spot trading, arbitrage, or anything algorithmic: your profits are not yours until they are off the platform. Any trade XT later decides was "abnormal" can be reversed days after execution, and there is no functioning support channel to dispute it.Avoid.

Its a 100% scam exchange...i submitted enough documents and proof to recover my fund but Customer support is intentionally asking more and more verification details untill i upset to steal my funds... Dont trust this exchange and no guarantee for your funds... This theft process is fully guided by xt exchange CEO Albin warin.. He is number one bastat..my UID is 7974420547434

I gained risk control on this wonderful exchange because I have linked accounts. Yes, I did have a couple of accounts that weren't verified, which isn't prohibited by Vlatform. As a result, they blocked my deposit and are asking me to enter email addresses or other user IDs. However, they send these to everyone here, but not to me. So, if you registered an account 5 years ago and forgot about your details (for example, your email address, which is perfectly normal), they will never give you your money until you provide that email address. Ultimately, I don't even know why they need these user IDs. I suspect it's a tactic to keep you from giving me your money, because support directly told me that if you don't provide them, you'll never be able to withdraw money from here. And no matter how many user IDs I provide, it'll never be enough. This is simply a way to keep people from giving up their money. If anyone wants to register here, and you make a deposit, you might never do so. You won't get it back because their terms are unrealistic. They're also calmly violating their own offer, which states that I'm responsible for my own account and no one else's. Ultimately, I'm shocked how HT Exchange decided to take away clients' deposits, because in 2026, not a single exchange other than an outright scam would dare to take away their clients' deposits. But HT Exchange isn't above that. So, even if you had two accounts and provided UIDs, they'll never be satisfied and will claim that's not all, that it's the ideal model of never giving back the money, which support confirmed. I hope another employee is responding here who can help and won't tell me to go to support, who directly told me that if I don't provide the UID, I'll never get my money back. I have all the screenshots, and I'll go message all their Twitter channels because I won't get any help here.

UID 9259398727433

I signed up to XT.com about 3 months ago, sent in my German ID and a verification video and was immediately "verified". It still says "Verified" in my account.
A couple of days ago I decided to withdraw some of my winnings I made ($1,000). The withdrawal failed due to "risk control". I contacted them and asked why it failed. They sent me this reply:
"The system has detected abnormal activity on your account. In order to further verify your identity, we kindly ask you to provide a video in which you hold your identification document and ensure the following:

1.Hold the identification document with one hand and a piece of paper with the other hand. The paper should have “XT + today’s date + signature” written on it (for example: XT, 2025/1/1, signature).
2.Ensure that the identification document and paper are positioned at chest level, with no obstruction to your face, and that the information on the document and paper is clearly visible.

This video will be used to verify your KYC information. Thank you for your cooperation and understanding."

I found that already a bit strange since I have account on probably around 20 crypto exchanges and never made a similar experience somewhere else. Anyway I still recorded the requested video and send it to them. When I asked after a while how long it will take until I can make a withdrawal, their support told me that they needed 2 (!!) more videos.
After reading similar reports from others I decided not to do this, since they request very private information in these videos (like log-in data from other exchanges). Even if you send all these videos they will in the end come up with a reason not to let you withdraw.

My UID:9088787022861

Edit: Don't pretend here like you are not scamming people.
These are the requested videos:
"2. Description of Deposit Funds Source: If from other exchanges, please provide a video recording of the login process and KYC information for that platform:
a. The entire process of logging into the platform and wallet;
b. The website address of the platform or wallet;
c. Records of the withdrawal page (TxID, currency, amount, date)
3. Real-Name User Operation Video: Please provide a video recording of a verified user who has completed KYC logging into their XT account. Ensure the recording is clear and unobstructed."

No other crypto exchange does this (especially the part where you show your log-in data to another crypto exchange). It is an obvious fishing attempt and would not be allowed under any jurisdiction.
Also you can see on their website that they are not regulated anywhere and you cannot find any names who run the exchange.

DO NOT USE IT.