Depositing cash into XT.COM might be a breeze, but try pulling out your assets, and suddenly it's a full-blown ordeal. It seems like they conveniently lock down the XT.COM mobile app the moment your f... See more
Company replied
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See what reviewers are saying
I have been using XT Exchange for cryptocurrency trading for years. On 13-May-2026, my account was restricted with substantial crypto frozen mid-withdrawal. I fully cooperated wi... See more
change rate for earn products without any notification. I used deposit for 365 days for btc - it was 6.5% APY. it was fixed for all sum! Now they changed it to 2% - without any notification, for worki... See more
Company replied
Help desk even worse Now I know they don't actually read what you have reported has happened incorrectly. Same as a review further down. Generic templated messages sent back clearly showing t... See more
Company replied
Company details
Written by the company
Founded in 2018, XT.COM is a leading global digital asset trading platform headquartered in Seychelles. It now serves over 12 million registered users across more than 200 countries and regions, with an ecosystem attracting traffic exceeding 40 million. XT.COM crypto exchange supports 1,300+ high-quality tokens and 1,300+ trading pairs, offering a wide range of trading options, including spot trading, margin trading, and futures trading, along with a secure and reliable RWA (Real World Assets) marketplace. Guided by the vision “Xplore Crypto, Trade with Trust,” the platform aims to provide a secure, trustworthy, and intuitive trading experience.
Contact info
Seychelles
- support@xt.com
- xt.com
You should know
1.4
Bad
248 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Xt = scam
Hello, I do not recommend xt.com. They are internet scammers. I invited 39 friends to the event and they completed the tasks needed to receive the reward. Xt support is telling us that the rewards are over. This is not true. There were rewards, but support didn't add them! I do not recommend them, they blatantly cheat customers! They have defrauded the whole world.
August 15, 2025
Unprompted review
Reply from XT Exchange
Thank you for sharing your feedback. We’re sorry to hear about your experience and apologize for any frustration caused. At XT.COM, we strive to run all campaigns fairly and transparently, and we take reports like yours very seriously.
If you believe you or your referrals met all requirements but did not receive rewards, please contact our official support team with full details, including referral information and transaction records, so we can investigate and assist you promptly.
We value all feedback and are committed to improving our services to ensure a fair experience for every user.
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DO NOT TRUST THIS PLATFORM! Refferal Bonuses NOT PAID
DO NOT TRUST THIS PLATFORM!
2 days ago a refer a friend promotion of 20€ with a 100$ futures trade, invited 40 people (20x40) = 800€, they said my account was in risk control as many other people with a lot of invitees , i exposed this matter in their telegram group , the admin removed me from the group and eliminated my messages and also from the other discontent costumers that didnt receive their rewards. i also chatted with the admin of the group to whom i demanded a oficial email in order to file 41 complaints ( 1 from me plus 40 from my invited persons) and i was imediatly blocked
August 16, 2025
Unprompted review
Reply from XT Exchange
Thank you for sharing your experience. We sincerely apologize for any frustration caused. At XT.COM, we aim to run all campaigns fairly and transparently and take all user concerns seriously.
If you believe your account or referrals were unfairly affected, please contact our official support team via email with all relevant details so we can investigate the issue thoroughly and provide assistance.
We value your feedback and are committed to improving our services and communication for all users.
A so called partner of XT thinks he can…
A so called partner of XT thinks he can run a 12 years olds name through the mud, Making accusation her dad did it for money
July 16, 2025
Unprompted review
Reply from XT Exchange
We take accusations like this very seriously. However, we want to clarify that we do not have any partners who would engage in such behavior. If you believe someone claiming to be associated with XT is making these statements, please provide their name so we can investigate this matter thoroughly. XT does not condone or support any actions that involve defaming a child or making baseless accusations.
2 Years of Waiting – Still No ALEO Rewards from XT.COM
Edit::Here is the requested information:
- XT UID: 204312
..............
I subscribed to ALEOCLOUDMINING Subscription II on XT.COM in 2022 with the promise of receiving ALEO rewards after the mainnet launch.
The Aleo mainnet officially launched in September 2024, but to this day – after over 9 months – XT.com has not started any distribution, and continues to give vague replies like “please wait for technical conditions.”
My funds have been locked for more than 2 years without any return, refund option, or real update.
This is unacceptable from a company that claims to operate professionally. I’ve contacted support multiple times and received only copy-paste responses.
⚠️ I’m posting this to warn other investors: Be very careful before trusting XT’s launchpad or mining products.
We deserve real updates, clear timelines, or refunds.
June 24, 2025
Unprompted review
Reply from XT Exchange
We sincerely apologize for the inconvenience and frustration this has caused you.
To assist you as quickly as possible, could you please provide us with your XT UID and registered email address? Our customer support team will investigate the issue immediately and ensure it is resolved promptly.
It has been 9 days since the completion of KYC certification, and the account is still risk-controlled to restrict withdrawal.
My XT account is restricted due to wind control, preventing withdrawals since I completed KYC on June 10, 2025, which was approved immediately. However, I was asked to send a separate hand-held ID video to their email, which I did, yet the issue remains unresolved. Customer support only responds with “please wait” and no timeline. After earning 400 USDT, I can’t withdraw, and a 30 USDT attempt failed. The restriction has lasted 9 days. Please, XT, explain the restriction reason, clarify the video request, and restore my account functionality.
June 10, 2025
Unprompted review
Reply from XT Exchange
We sincerely apologize for the inconvenience and frustration this has caused you.
To assist you as quickly as possible, could you please provide us with your XT UID and registered email address? We'll help you to feedback and solve it asap.
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They stoled my tokens
I have the history that you didn't inform me by email or phone, and that my tokens are gone! You can't make them disappear, we couldn't delay, but the tokens can remain in the wallet, and the law says they can be transferred to another exchange platform. For me, it's clear that you stole my money.
Otherwise, my attorney will file a complaint against you within the shortest time limit in Paris.
May 20, 2025
Unprompted review
Reply from XT Exchange
We sincerely apologize for the inconvenience and frustration this has caused you.
To assist you as quickly as possible, could you please provide us with your XT UID and registered email address? Our customer support team will investigate the issue immediately and ensure it is resolved promptly.
Just scam don't fall for it
May 16, 2025
Unprompted review
Reply from XT Exchange
We sincerely apologize for the inconvenience and frustration this has caused you.
To assist you as quickly as possible, could you provide us with your XT UID and registered email address? Our customer support team will investigate the issue immediately and ensure it is resolved promptly.
Huge scam
Huge scam. Sold to a vulnerable old lady who has not got a clue what she paid into, from her pension money. How do you sleep at night. Before you say to contact customer services, I have done and await her refund without any hope really. I have power of attorney. Then you want my details and copies of my passport. What for? So you can scam me too. Not sending you any private documents. I will be in touch with the ombudsman if this isn’t refunded asap. STAY AWAY FROM THIS COMPANY!!!!!
May 15, 2025
Unprompted review
Reply from XT Exchange
We sincerely apologize for the inconvenience and frustration this has caused you.
To assist you as quickly as possible, could you provide us with your XT UID and registered email address? Our customer support team will investigate the issue immediately and ensure it is resolved promptly.
Scammers stay away
Scammers/ id give them a 0 star if I could. Stole my money. Stay away!!!!
April 30, 2025
Unprompted review
Reply from XT Exchange
Hi, we're sorry to hear about your experience. Please contact our support team at support@xt.com with your UID or registered email so we can review your case and assist you promptly.
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Scam Exchange
Scam Exchange, i deposit some token and it's not credited to my XT account even in blockchain explorer it's already there
Here my deposit address:
kaspa:qpvvyly59dl4kjqc92av3rksllkty0jkuueg6ur3stf0lvnk5ks22709ler7u
The token already there but not credited on my XT account lol
Update: After i made this review and saw this to them my XT account now get banned lol
April 24, 2025
Unprompted review
Reply from XT Exchange
Thank you for your feedback. We’re sorry for the trouble you experienced. Please contact our support team at support@xt.com directly with your details so we can resolve this issue and review your account status. Your concerns are important to us.
Biggest scam exchange they get hacked…
Biggest scam exchange they get hacked lose customer money and lie about having reserves to get assets back. They have terrible security and steal from their customers.
December 1, 2024
Unprompted review
Reply from XT Exchange
We’re deeply sorry to hear about your concerns and take such allegations very seriously. XT prioritizes user security and maintains robust measures to protect customer assets. We have no record of recent security breaches or loss of customer funds, and our reserves are transparently managed to ensure user trust. Please provide specific details (e.g., account ID, transaction records) via our support channel at support@xt.com so we can investigate promptly. We’re committed to resolving your issue and restoring your confidence.
personal data traffickers
without reason and warning, they blocked the withdrawal for me (they are hiding behind a risk check) and demand personal data. If you do not want to put your personal data up for sale, do not deal with these scammers
upd: No matter what name you come up with for your system of extorting personal data, it will still remain extortion!!!
April 11, 2025
Unprompted review
Reply from XT Exchange
We’re sorry to hear about your experience and take such concerns seriously. Withdrawal restrictions, such as risk checks, are part of our compliance with regulatory standards to ensure account security. We only request necessary information to verify identity and protect users. Please contact our support team at support@xt.com with your account details, and we’ll prioritize resolving this for you promptly. Thank you for your understanding.
I have preparScammers, I’m taking them to courted a full set of documents…
I have prepared a full set of documents to file an official complaint with the Monetary Authority of Singapore (MAS). If the issue is not resolved within 10 days, I will proceed with submitting the case to the regulator.
Furthermore, this case will be reported to the INTERPOL Cybercrime Division, as it involves international cryptocurrency-related fraud.
I am working with high-profile legal advisors who are already reviewing this case and preparing the necessary legal actions on both international and local levels.
If there is no resolution within the given timeframe, I will initiate a full-scale legal process and also publish a detailed public report with all supporting evidence, including screenshots, transaction records, and communication logs, on leading crypto platforms and forums to protect other users from similar experiences.
MAS (Monetary Authority of Singapore): mas
INTERPOL Cybercrime: interpol
If you want to join my lawsuit and legal proceedings, contact me on Telegram.
@ValeriaRoz
November 7, 2024
Unprompted review
Reply from XT Exchange
Thank you for bringing this matter to our attention. We take such concerns very seriously and are committed to resolving issues promptly and fairly. Please provide us with more details about your case (e.g., account ID, transaction details) via our official support channels so we can investigate thoroughly. We aim to address your concerns within the stipulated timeframe to avoid escalation. For direct assistance, you can reach out to our support team at support@xt.com. We appreciate your patience and understanding as we work toward a resolution.
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Scammmers!!
I have displayed the fighter domain on my profile!!! all my assets is secured and in good shape with the law suit agency on my display profile !!’ This is a complete scammmm!!!
March 15, 2025
Unprompted review
Reply from XT Exchange
We're sorry to hear about your concerns. Please reach out to our support team directly with more details so we can investigate the issue and address it promptly. Your security and satisfaction are our top priority.
⚠️ Warning
⚠️ Warning: XT Exchange Issues ⚠️
My 270 USDC.e (TX: 0x17432930a81b77be950330a45a4e8f9ef846f595e1e87af833a5484428b30921)(Arbiscan) is stuck with XT, demanding a $50 fee. They censored me, got my X account suspended, and ignored my return request. Video proof: [YouTube Link]. Join #XTFeeTrap and share your stories!
March 18, 2025
Unprompted review
Reply from XT Exchange
We sincerely apologize for any inconvenience you’re experiencing.
Regarding your X account, we want to clarify that XT.COM has no control over external platforms and cannot suspend or restrict your social media accounts.
For your asset-related issue, we’d like to assist you further. Kindly provide us with your UID and registered email address so we can investigate your case thoroughly and work towards a resolution.
They are experts at deception
They are experts at deception! Everything appears professional at first, but once they get your money, withdrawing becomes impossible. I was heartbroken until I came across the names in my profile picture, who guided me through the recovery process.
January 7, 2025
Unprompted review
Reply from XT Exchange
We sincerely apologize for the inconvenience and frustration this has caused you.
To assist you as quickly as possible, could you provide us with your XT UID and registered email address? Our customer support team will investigate the issue immediately and ensure it is resolved promptly.
!!!!
𝖤𝗇𝗈𝗎𝗀𝗁 𝖼𝗈𝗆𝗉𝗂𝖺𝗂𝗇𝗂𝗇𝗀 𝗁𝖾𝗋𝖾. 𝖣𝗈 𝗒𝗈𝗎𝗋𝗌𝖾𝗂𝖿 𝖺 𝖿𝖺𝗏𝗈𝗋 𝖺𝗇𝖽
𝗌𝗍𝖺𝗍𝖾 𝗒𝗈𝗎𝗋 𝗉𝗋𝗈𝖻𝗅𝖾𝗆𝗌 𝗍𝗈 𝗆𝗒 𝖮𝖱𝖦𝖠𝖭𝖨𝖹𝖠𝖳𝖨𝖮𝖭 𝗉𝗋𝗈𝖿𝗂𝗅𝖾
𝖺𝗅𝗅 𝗒𝗈𝗎'𝗅𝗅 𝖻𝖾 𝗐𝖺𝗂𝗍𝗂𝗇𝗀 𝖿𝗈𝗋 𝗂𝗍 𝖿𝗈𝗋𝖾𝗏𝖾𝗋
March 12, 2025
Unprompted review
Reply from XT Exchange
We sincerely apologize for the inconvenience and frustration this has caused you.
To assist you as quickly as possible, could you elaborate your issue more clearly and provide us with your XT UID and registered email address? Our customer support team will investigate the issue immediately and ensure it is resolved promptly.
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Report any scam to the name on my…
Report any scam to the name on my profile and file a complaint you will get help!!!
March 10, 2025
Unprompted review
Reply from XT Exchange
We are sorry to hear about your negative experience with our platform. We take user concerns seriously and always strive to provide a reliable and secure environment for trading. If you have encountered any issues, please share your XT UID and email, and our team will be happy to assist you as soon as possible.
Not receiving emails from XT to verify account procedure
I have been trying to sign into my XT account and they ask ne to enter the code sent to my email address but they DON'T send the code. I have tried several times and still no email. My email appears on their first page before I try to log on and I have emails from them already so they can't say they have not got the correct one.
Any answers anyone ?
March 3, 2025
Unprompted review
Reply from XT Exchange
You can try the follwing suggestions to solve it first:
1. For APP operation, please update the APP to the latest version;
2. Check whether it's in the spam;
3. Check if the inbox is full, delete some emails and try again;
If none of the above methods work, please provide your UID and email for us to check, our customer support team will investigate the issue immediately and ensure it is resolved promptly.
I've had a good experience with XT's…
I've had a good experience with XT's spot trading. Everything just works as expected.
February 3, 2025
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