I purchased a Keylite Loft Ladder (KYL08) from Yard. They were quick to respond to my questions and processed the order quickly too, with the ladder arriving a day earlier than estimated. The price... See more
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Review summary
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Reviews shaping this summary
Only placed an order yesterday so haven’t received the goods yet but if they are as good as the service to date then we’ll be very happy. Made an initial error with the order and Ross sorted things ou... See more
Excellent service from Yard Direct Very good value. Speedy delivery. Well packaged so no damage to the window All now installed and we are well pleased. Thank you
I bought a roof window from Yard Direct which was competitively priced and their customer service is second to none! Great communication from the outset, and quick delivery. Unfortunately we had an i... See more
Company details
Written by the company
YARD Direct – The UK’s Roof Window Specialists Buying roof windows doesn’t need to be complicated. At YARD Direct, roof windows are what we do – every day. We help homeowners, installers and builders choose the right roof windows, flashings and accessories for their project, with expert advice from a friendly and knowledgeable UK-based team. We supply VELUX, RoofLITE and our own YARDLITE range, together with roof lanterns, flashings, blinds and accessories for projects across the UK. But we believe our job is about more than simply supplying products. It’s about helping customers buy with confidence. Whether you’re replacing an existing roof window, planning a loft conversion or working on a larger project, our team can help you identify the right products, check compatibility and avoid costly mistakes. We aim to make the whole process straightforward – from your first question or quotation through to ordering, delivery and after-sales support. Real people. Expert advice. Roof windows made simple. Our team is available: Monday–Friday: 8.30am–5.00pm Saturday & Sunday: Closed
YARD Direct - VELUX & RoofLITE Specialist
Written by the company
- Superior Customer Care & Aftersales
- Customer service is our No.1 priority! We strive to go the extra YARD for our customers, we want to make sure you have a first class shopping experience.
Price Beat Promise
We will beat any genuine quote!
We aim to have the sharpest of prices but if you do happen to find a cheaper price elsewhere we will beat it by 10% of the difference!
Contact info
2 Glen Tye Road, Unit 5, FK7 7LH, Stirling, United Kingdom
- 01786357252 WApp 07867379836
- sales@yarddirect.com
- www.yarddirect.com
The UK's Roof Window Specialists
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Was able to speak with someone via…
Was able to speak with someone via WhatsApp initially but then in person when placing the order.
Refund for delivery ( not required)processed very quickly
January 22, 2025
Unprompted review
Reply from YARD Direct
Good Afternoon Mr Macpherson,
Thank you for taking the time to share your positive experience with us, I'm very pleased to hear how you found our service & our speedy responses from our great little team here. Please don't hesitate to contact us in future for any further inquiries you may have.
Thanks for choosing YARD Direct.
Many Thanks,
Rory - Head Of Marketing
Reply from YARD Direct
Good Afternoon Alan,
Thank you for taking the time to share your positive experience with us, we're happy to hear you where impressed by our services. Please don't hesitate to contact us in future for any further inquiries you may have.
Thanks for choosing YARD Direct.
Many Thanks,
Rory - Head Of Marketing
Good service and Cheaper …
The product I ordered was much cheaper from Yard direct than countless other sellers. I was kept informed of delivery throughout the process. Good service.
January 9, 2025
Unprompted review
Reply from YARD Direct
Good Afternoon Steve,
Thank you for taking the time to share your positive experience with us, we're delighted to hear your thoughts on our competitive pricing & service. Please don't hesitate to contact us in future for any further inquiries you may have.
Thanks for choosing YARD Direct.
Many Thanks,
Rory - Head Of Marketing
Ross made it sound so easy to get new…
Ross made it sound so easy to get new velux blind replacement
January 16, 2025
Unprompted review
Reply from YARD Direct
Good Afternoon Peter,
Thank you for taking the time to share your positive experience with Ross with us, I'll be sure to pass this review across to Ross I'm sure he'll be delighted to hear your positive feedback. Please don't hesitate to contact us in future for any further inquiries you may have.
Thanks for choosing YARD Direct.
Many Thanks,
Rory - Head Of Marketing
A real person answered the phone
A real person answered the phone, and very quickly too. The same real person was happy, keen to help, and knowledgeable which was great especially given that I am a novice. The price of their product was about the best and better than most by 15% for me. Communication was great, and the delivery was just as they said. Great company.
January 15, 2025
Unprompted review
Reply from YARD Direct
Good Afternoon David,
Thank you for taking the time to share your positive experience with us! We're glad to hear your experience with our sales team was excellent as we'd hope. Please don't hesitate to contact us in future for any further inquiries you may have.
Thanks for choosing YARD Direct.
Many Thanks,
Rory - Head Of Marketing
Great prices great communication
Great prices great communication
Great customer service from Ross
Thank you
December 18, 2024
Unprompted review
Reply from YARD Direct
Good Afternoon Ian,
Many thanks for your positive review, I'm delighted to hear your feedback from my service. We really do try our best here at YARD and I'm glad you felt the effects of that! We hope to hear from you again in the future and many thanks for placing an order with us.
Thank you for choosing YARD.
All the best,
Ross
Helpful sales staff
December 13, 2024
Unprompted review
Reply from YARD Direct
Good Afternoon Duncan,
Thank you for taking the time to share your positive feedback with us, we're glad to hear what you thought of our sales team, please don't hesitate to contact us in future for any further enquiries and we'd be more than happy to help.
Thank you for choosing YARD.
Many Thanks,
Rory - Head Of Marketing
Fab customer experience
Fab customer experience
We purchased our Velux skylight windows from Yard Direct when we built our extension a few years ago. When we went back with questions they were always willing to help us. We are so grateful that such a lovely company still exists in the uk.
Some are just about taking your money
We highly recommend yard direct and their great customer service
Thank you
December 2, 2024
Unprompted review
Reply from YARD Direct
Good Morning Lisa,
Thank you for taking the time to leave us some detailed positive feedback, we're really appreciative of it. Thank you for your remarks on our customer service! We've got a small team here but we always do our best to make sure you are looked after. Please don't hesitate to contact us in future if you have any other inquiries you'd like to discuss.
Thanks for choosing YARD.
Merry Christmas when it comes,
Rory - Head Of Marketing
Velux blind and pole
I have got to say this company is first class you always no this when things go wrong ,ordered the blind but it was the incorrect type for my window,spoke to Ross and James the blind was picked up and a new one delivered ,thank you I would not hesitate to order again 😊
November 25, 2024
Unprompted review
Reply from YARD Direct
Good Morning Kim,
We really appreciate your detailed positive feedback, I'll pass along your feedback to Ross & James I'm sure they'd be delighted to hear what you thought of their service. Please don't hesitate to contact us in future if you have any other inquiries you'd like to discuss.
Thanks for choosing YARD.
Merry Christmas when it comes,
Rory - Head Of Marketing
Yard do the legwork for me AND give best prices
Great customer service, great guys, competitive prices - consistently. They do the leg work, and save me time - why go elsewhere, is how I feel.
November 27, 2024
Unprompted review
Reply from YARD Direct
Good Morning Mike,
Thank you for taking the time to leave your positive thoughts with us, we'd like to thank you for being a repeat customer with us. Your positive feedback is greatly appreciated, we're delighted to be hearing what you thought of our service as a whole. Please don't hesitate to contact us in future for any further inquiries.
Again, thanks for choosing YARD.
Many thanks,
Rory - Head Of Marketing
Oitstanding service
Oitstanding service
100 percent reliable
Price very competetive .
High value for yoyr money.
October 14, 2024
Reply from YARD Direct
Good Morning Norbert,
Thank you for taking the time to share your positive feedback with us, we are delighted to hear about your experience with our service and our competitive pricing! Our little team here always try our best! Please don't hesitate to contact us in future for any further inquiries.
Again, thanks for choosing YARD.
Many thanks,
Rory - Head Of Marketing
Reply from YARD Direct
Good Morning Simon,
Thank you for taking the time to share your feedback with us, it's much appreciated. We're glad to hear your thoughts on our service and speedy delivery. Please don't hesitate to contact us in future for any further inquiries.
Again, thanks for choosing YARD.
Many thanks,
Rory - Head Of Marketing
Reply from YARD Direct
Hi Imran,
Many thanks for your feedback, it's greatly appreciated. It's really great to hear what your thoughts where on our service from our amazing team here at YARD. Please don't hesitate to contact us in future for any further inquiries.
Again, thanks for choosing YARD.
Many thanks,
Rory - Head Of Marketing
Excellent customer service ordering…
Excellent customer service ordering return and re-ordering just so helpful. Thank you
November 1, 2024
Unprompted review
Reply from YARD Direct
Good Afternoon Tara,
Thank you for taking the time to share your positive experience with us, I'm glad to hear you where satisfied with our service from our team. Don't hesitate to contact us in future for any further inquiries you may have.
Again thank you for choosing YARD.
Kind Regards,
Rory - Head Of Marketing
very easy to deal with great prices
October 18, 2024
Unprompted review
Reply from YARD Direct
Good Morning Elite Windows,
Thank you for taking the time to share your positive feedback with us, we are glad you liked our competitive pricing and fantastic service from our team. Please don't hesitate to contact us in future for any other inquiries you may have.
Again, thank you for choosing YARD.
Kind Regards,
Rory - Head Of Marketing
very helpful and informative have used…
very helpful and informative have used Yard Direct when ever we need roof light very good service
October 24, 2024
Unprompted review
Reply from YARD Direct
Good Morning G Evans,
Thank you for taking the time to share your feedback with us, we really appreciate you sharing your thoughts on our service from our fantastic team here at YARD. Please don't hesitate to contact us in future for any other inquiries you may have.
Again, thank you for choosing YARD.
Kind Regards,
Rory - Head Of Marketing
Outstanding service
September 1, 2024
Unprompted review
Reply from YARD Direct
Good Morning Norbert,
Thank you for taking the time to share your positive feedback with us, it's greatly appreciated. We are delighted to hear your thoughts on our service from our fantastic team! Please don't hesitate to contact us in future for any other inquiries you may have.
Again, thank you for choosing YARD.
Kind Regards,
Rory - Head Of Marketing
Very good service
Very good service. No dramas. Got what I wanted and prompt delivery. Excellent. Thank you Yard Act.
October 15, 2024
Unprompted review
Reply from YARD Direct
Good Morning Jaybee,
Thank you for your positive feedback, this is massively appreciated. It's great to hear what you thought about out service. Please don't hesitate to contact us in future for any other inquiries you may have.
Kind Regards,
Rory - Head Of Marketing
Reply from YARD Direct
Good Afternoon Mr Pick,
Thank you for your positive feedback, it's greatly appreciated. We're happy to hear your thoughts on our service and competitive pricing. Please don't hesitate to contact us in future for any other inquiries you may have.
Kind Regards,
Rory - Head Of Marketing
Reply from YARD Direct
Good Afternoon Sam,
We are happy to hear you found our service good! We hope to hear from you again sometime soon! Please don't hesitate to contact us in future for any other inquiries.
Thank you for choosing YARD.
Kind Regards,
Rory - Head Of Marketing
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