Yell Reviews 

Do not spend a single penny with Yell.com. They use incredibly predatory business practices to trap you in contracts, provide zero service, and refuse to help when you reach out.
I signed a one-year contract with them, but within two weeks, my circumstances changed and I informed them that I could not afford the payments. Instead of showing any understanding, they completely ignored my situation. Now, I am facing a massive £6,500 bill for a service where absolutely zero advertising was actually done.
To make matters worse, a representative named Connor dragged this situation out for over six months. He kept us waiting, claiming we were going to a solicitor and heading to court, only to tell us at the very end that he "couldn't do anything." It was a complete stalling tactic to keep us trapped.
This entire firm is completely dishonest. Their staff are incredibly rude, arrogant, and refuse to admit any fault—operating under the mindset that they are always right and the customer is always wrong. They will not help you in any way, shape, or form once they have your signature.
Save your business, save your sanity, and stay far away from Yell.

Mo Mostowfi is wonderful and so far he has exceeded my service expectations ,

Fabulous website service, very easy to approach.

Very helpful and friendly. Explaining each step clearly, and making sure we were happy before moving onto the next step.

Don’t everything I asked of him an couldn’t be more helpful

An enthusiastic sales person lied through his teeth.

My business had a website, SEO, social media, google business listings, bing business listings, PPC.

I made a listing for my business on Yell and ticked a box that advertised how YELL offered advisory calls as to improvements to business marketing.

Next thing I know I'm getting a pushy caller talking to me like I'm a moron about 'did I have a website?', and 'we (yell) can make you top of the listings on google' - a promise that had yet to be fulfilled. We discussed their offer and I said I'd take a follow up call later in the week.

I did a little back-ground reading and saw various negative reviews on this platform and others, so when I got the follow up call I said I wasn't interested as I had read that you don't get to keep the website afterwards.
I was assured that this wasn't the case and was told (I quote) "No, the website is your is to keep".
So I signed up, and next thing I know I'm being told to hand over the links to my social media and google business accounts and I have to junk my existing website so they (yell) can make a new one for me- I was led to believe that Yell would just lean in and advise me on improvements I could make to my website.

They made the website in WIX which is a basic low performing problematic web builder that offer poor functionality and now my website doesn't transpose effectively between different screen sizes.

The content was terrible AI driven slop that I have had to change myself- I significantly leveraged an uplift in SEO myself, yet am paying yell for the same thing only to get nothing.

I have yet to see my business appear in the google listing at any significant level- to which Yell just say 'well there's a lot of competition' which somewhat undermines the promise made by their sales person that 'we will make you appear in the top listings'

The quoted price turned out to be less VAT so is in fact a significant percentage of my business's monthly turnover- I'm paying 50% of my monthly income to Yell for largely nothing.

Yell decided to create a landline for us that they (yell) own and stuck it all over our listings, so should we leave Yell we lose that phone number.

Having overhauled the website myself, I have found out in the last few weeks that Yell still contractually maintain ownership of it and so should we leave we lose the website and its content.

Google offer direct PPC marketing via google business listings that actually work out cheaper than Yell as Yell charge and admin fee for doing what any business owner can do themselves.

Basically, if all the above means nothing and has confused you, then Yell might work for you- but cheaper options exist.

If you are a basically competent person with access to AI and know how to find your way around Google, and social media, then stay away as Yell will charge you for doing the most basic of things.

Excellent service from my initial query, time was taken to understand why I was calling, the call was so helpful, really delighted with the outcome. Amazing costumer service throughout the call.

Avoid Yell.com – Deceptive Sales, Hidden Charges, and Zero Customer Care
Review Rating: ⭐☆☆☆☆ (1/5)
I am incredibly relieved to finally be leaving Yell.com, and I will never return. My time with them has been a masterclass in deceptive sales tactics and atrocious customer service.
Here is exactly why you should avoid them:
Deceptive Sales & Hidden "Goodwill" Charges: They lied during the initial sales pitch about what their products could achieve. When they failed to deliver, they offered a "gesture of goodwill" compensation. Fast forward a year later, and they charged me four times as much for that exact compensation package—with absolutely zero prior notification or warning.
Total Disconnect from Reality: When you call to complain, the support staff completely refuse to understand how real-world advertising and leads actually work for a business out on the job. All they do is read off a script and parrot "what they see on their screen," completely ignoring the reality of the lack of results.
The Nightmare Cancellation Process: After my contract was finally up, I tried to cancel. I was subjected to a grueling 2-hour phone call where they completely refused to listen to me. Instead of processing my request, they just relentlessly pushed new products. To top it off, they had the audacity to claim that the only reason my business even shows up on the internet is because of "their hard work behind the scenes." The arrogance is unbelievable.
Do yourself a favor and read the other negative reviews online—they are all 100% true. Yell.com wasted my time, drained my money, and offered zero accountability.

Very patient
Very helpful
Very skilled in resolving problem

I was pressurised to stay with Yell even though i was trying to cancel my account.

The sales lady was very good at her job admittedly, but it was very difficult to keep to the script i had been given to cancel

Wouldn’t give even one star! Appalling. Fell for all the promises, they delivered on none and expect to bleed me dry! Full of what they can do and benefits etc.

Months, no one contacted me for work. Since read other people gad been sucked in. Aware there’s a group action through Croft’s solicitors.

Don’t fall for their promises, all false. They are sharks. Hope there’s going to be media coverage on this.

This is most productive call I have received in relation to my business

It’s such a great helpful and solve all our issues so very satisfied.

Friendly, helpful and expert advice and technical web work. Efficient and they picked up my requirements well. Thanks

Had a great chat about where my business is currently and where it's heading. Whether my Yell and Website page are working for the services I provide and where I rank on Google. Nice to have a catch up.

great customers help thanks so much

I found the sales approach very pushy. The representative spent most of the call pointing out everything they believed was wrong with my website and making alarming predictions about lost business. As a small company, I felt there was little understanding of my budget or circumstances. I was then quoted around £400 per month, which I felt was excessive. It came across as a hard sales pitch rather than genuine advice. Unfortunately, not an experience I would recommend.

I’ve been trying to cancel the agreement since day one of getting it but you guys don’t seem to respond to emails or calls . So had no choice but to cancel direct debit

Martin spent over 2hrs on the phone sorting out all niggly problems on our website. Very efficent & professional

Martin was my second caller and he was very knowledgeable about the product and was patient with me