YP Reviews 135

Dont use this company , my contract with half a year ended with not even 1 call from them , after that im trying to cancel it for another half a year , cancelation department not answering the phone all the time , now im just 3 hours on a phone still no answer, not sure how much time i need to spend more . So angry!!!!!!!!!!!

Yellow Pages Digital Marketing service is an AWFUL service. I used them for a 6-month contract - got no value out of it. I then called to cancel the account BEFORE the end of the contract and they told me they automatically renewed it for another 6 months without sending me any notice!!!
In addition, I literally spend 12+ hours on hold over many calls to try and resolve this.
In the end, even when I canceled the service, they charged me for an extra 3 months!!!
This service only exists to scam clients and extort as much money as before they cancel the account.
NEVER USE THIS SERVICE FOR ANY REASON.

Yellow pages is a totall scam not a Canadian company will not end your contract given 5 phone numbers to end our contract and they will not allow it. DO NOT USE YELLOW PAGES!

Very rude staff that do not consider small businesses. One of their agents even decided to tell me how to run my business which was rather nice of him.

Another 7 months to see out of my contract.... By which point the biggest wave of relief will come over me.

Yell themselves are in debt, so hopefully they'll collapse leaving their incompetent staff laid off.

DO NOT SIGN A CONTRACT WITH THEM.

They don’t tell you that it is a contract. They told me I can try a year to see how good would be. And my business didn’t grow at all. Not even one review. I kept receiving an invoice and I told myself why. I responded to the invoice that why sending me invoice. I am not interested to have any advertising in yellow page and no answer and they called me today that I have to pay. Government should take action for yellow page that rapes their customer. Yellow-page is a scam never trust them. They steal your money.

Absolute Scam. Two years of calling and they couldn't figure out how to change my business name. I paid $115 TWICE to have the former owner's business name listed in the Yellow Pages phonebook, and they refused to give me a refund even after they assured me it would be changed next year. There's no way for you to check what they're going to print, as all the information was correct online and on my invoices. It's also $35 a month to be listed online (and when you update your business information online, it is a totally separate service from the book, so beware that any changes you make online will not adjust the listing you pay for).

They never actually asked me to sign a contract or sent me any terms or conditions, they had a contract with the former owner. When I told them it's a sole proprietor business, and the former owner has nothing to do with me or my business, they basically said too bad. When I finally asked to just cancel service, they said I was already on contract for another year - although when I asked what proof of contract they had, they only had a verbal phone agreement with the former owner TWO years before I owned the business. When we called together when I took over Yellow Pages told me to just update the billing information - DO NOT DO THAT! Legally, you should open a new account. Finally they said "in good faith" they are letting me only pay for three more months. Literally they have no contract with me, and I can't get out of paying?

They auto-renew without ad proofs or confirmation, or literally informing you of anything. It should be illegal, No other business does this!

They cannot change your business information in their own service, unless your phone provider AND Telus changes the 411 listing. And you have to call those third parties yourself (wait, what am I paying YP for then?) And if they don't happen to get the order to change it(they claim, although the other providers assure me they DID send it), they don't bother to let you know, even after you have called all those companies and them and wasted tons of time. So apparently if they "don't receive" an order from Telus to change it, their system reverts back to the old name, without informing you. So again next year you are in the same boat and basically they are charging you a very high price to do nothing, and if you complain, they just blame the other company and refuse to have any responsibility or accountability for their system or procedures. I spoke to two separate managers who told me tough luck. They didn't even apologize.

P.S. It's FREE to be in the phonebook, you DO NOT NEED TO WASTE YOUR MONEY ON YELLOW PAGES

P. P.S. Wasted junkmail is killing the planet, and every year when the phonebook comes out the recycling and garbage is full of mounds of them. No one uses them anymore. Let this horrible industry die.

P. P. P. S Google lists your business FOR FREE

P. P. P. P.S. Give your advertising money to Locals like newspapers, magazines, etc. Keep your money in your community instead of making more Billionaires who don't care about their customers rich.

The Dentristry in Streetsville is professional and efficient. The staff are quite pleasant and easy to deal with. I would recommend them to anyone looking for a dentist.

A guy named Hadi Karake kept calling me to pursue a sale to promote my business for 12 months with $50/month. After closing his sale, he did not respond to any of my emails or call. Instead, he put an automatic reply email to mention that he is no longer working for yellowpage canada. After this I understand this is a grey business when they just wanna sell you something you already had. Please avoid using yellowpage in Canada or you just waste your money for nothing.

Horrible contract terms, DO NOT SIGN with this scam of a company. Yellow pages was KING in the 90's they are done now. and we are stuck supporting them for another year due to impossibility to cancel.

Great job cookie and staff my steak was amazing hot and juicy great music

Absolutely awful, the sales team there are relentless and very misleading. Don’t not pay for the sponsored adds in your area where they promise you new customers, I’ve not had one in 3 months and I pay over £63 a month. Locked me into a 12 month contract, then you get the sales team a week later saying you need to buy more areas to get more work, just to make you spend more. They really shouldn’t lock you into 12 months, I’m literally paying for nothing. They show you stats on the call to massively lead you down the garden path. Gutted I signed up with them but nothing I can do now other than keep paying my direct debit until the contract is up. It’s really not worth a penny. They should stick to being just a directory, they are not digital marketers. Sales team will hound you

Honestly just save yourself the headache and don't use any service they offer. They will charge you ridiculous fees and not cancel your contract even when you request it officially. They bully small companies in to paying, are subject to lawsuits all over the place. Just don't use the service you will regret it. One of the worst companies you will ever deal with. Again don't use their services

This is a dead program 9 months 3 calls $60 per month for service. Do not use this program. They would not let me discontinue the service. I have to pay. Incredibly bad at customer service. This has been a learning lesson. It was awful.

My' advice is that be very careful with YP... The problem is because you're a business you're not protected under the consumers... act that means if you change' you're mind after agreeing the deal which there hide' from you... Basically you are scewred and stack on the contract... for 12 months I have reported them to the Investigations and Enforcement Services. I am not giving them any of my money.

I am a financial services rep in Ontario and wanted to get a website to promote my business. However, I don't have the working knowledge of building a website and don't consider myself very proficient in marketing either.

Therefore, I really liked the services "offered" by Yellow Pages about being able to take care of the website design and build for me. However, my experience with them has been terrible. The website design is mediocre and it is obvious that the wording on the site is canned and unprofessional. Upon reviewing the draft version of the site, I was left with the option of publishing a website that doesn't represent me - and I am not happy at all with - or, spending money to hire someone outside of Yellow Pages to redo the site (Hint: if you are considering YP, do yourself a favor and hire someone else).

I tried cancelling and was advised that I was locked into a 1 year contract so now I am paying for something I can't use.

Save yourself some grief and headaches by looking elsewhere. I have no clue how this company has managed to stay in business so long.

This was the easiest transaction I have ever done. John is the most professional and polite man I’ve ever met. He not only kept his word but didn’t try to Jew me down on the price like everyone else did. I would recommend him to everyone. Thanks John for making this something I won’t be afraid to do next time.

Really poor service and poor product. It was a waste of time trying to get anything done. Im not even sure it's worth the backlink.

WORST CUSTOMER SERVICE. THEY TIED YOUR HAND IN A CONTRACT BY JUST PHONECALL RECORDING AND THERE iS NO WAY YOU CAN CANCEL the contract. You have to have ,pay for the whole year no matter what condition are you suffered in life.
When they make contract they talk so fast over the phone and could not understand terminology and do not explain properly that you can not cancel the agreement with small penalty. They just record your confirmation so fast over the phone and blackmail you for rest of whole year by saying that they have recording and you replied yes on that. THIS IS unethical fraud business run by yellow pages.

I STRONGLY RECOMMEND to stay away to these Cone Artist and do not use yellow page. Its a totally fraud.