Yopa Reviews 

25,182
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,789 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the incredibly helpful, professional, and knowledgeable staff members for guiding them smoothly and efficiently through the entire property transaction process. People frequently highlight the exceptional customer service, wonderful ongoing support, and very quick response times that make buying or selling homes remarkably easy and stress-free. However, some reviewers were not happy with the pricing fees and experienced occasional frustrating issues regarding communication or missed appointments by local agents. A few consumers felt let down by these unexpected costs, service delays, and a perceived lack of transparency during their challenging property sale attempts.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and clear... See more

Service

Consumers find service to be positive and appreciate the helpful guidance provided throughout the process.... See more

Customer service

Customers report positive experiences with customer service, noting great communication and helpful support... See more

Response time

Users describe positive interactions with response time, highlighting that reviewers felt in safe hands with... See more

Price

Customers consistently note ambiguous experiences with price. While many reviewers praise the affordable fees... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would highly recommend Stephen. He came out to value my nan’s property and was absolutely lovely from start to finish. He was friendly, professional and made us feel really comfortable. Stephen br... See more

Company replied

Rated 5 out of 5 stars

We have bought and sold houses using Yopa and would definitely recommend them to anyone else. Our agent Dan was very friendly and efficient. He was available for questions and updates via WhatsApp, wh... See more

Company replied

Rated 5 out of 5 stars

We could not be more pleased that we used Yopa to sell our house. Emma Evans and Becky Oxton make an awesome team, right from the start, great energy and enthusiasm, and as the process continued they... See more

Company replied

Rated 5 out of 5 stars

Divya Featherstone was always helpful and chased up updates on behalf of the sale/purchase. Out of all the parties I dealt with, I felt she went above and beyond even my own solicitors and estate age... See more

Company replied


Company details

  1. Real Estate Agency
  2. Real Estate Agents

About Yopa

Written by the company

Brilliant customer reviews and an award-winning service aren’t the only reasons to sell with Yopa. Here are some of the other ways we’ll help you have a smooth move:

  • The same full service as a high street agency, every step of the way.
  • Fair fixed fees from £999*.
  • Your own local estate agent, there in person throughout your sale.
  • Choose not to pay until your home is sold with No Sale, No Fee for extra peace of mind.
  • Contact us during evenings and weekends, not just inside office hours.
  • Get expert help with mortgages, conveyancing, moving in, and more.
  • Complete visibility of offers, viewings, feedback, and more in YopaHub, our simple online tool.

Book a free valuation

Read about our service

FAQs

Need a hand? Call us on 0333 305 0202 or visit yopa.co.uk and we’ll be happy to help.

*Prices vary in some London postcodes.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

25K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(25,182)

1,695 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
olivia

Rated 2 out of 5 stars

We got there in the end!

There was alot of problems at first the agents where really poor communication was actually shocking, I actually did more than they did, but the very last agent we got Olivia was amazing if it wasn't for her we would of pulled out of the sale with yopa ages ago.
I wont recommend now because of this but at least the sale went through.

May 24, 2019
Unprompted review
Yopa logo

Reply from Yopa

Thank you for taking the time to leave us your feedback, Louise. I am sorry to hear that you had some issues with your previous agents but we are really pleased to hear that Olivia has fixed this for you!
If there is anything at all that you would like to discuss further, please don't hesitate to get in touch. - Kyle

Rated 5 out of 5 stars

Olivia has been amazing

Olivia has been amazing . . . she’s guided us through the house buying process from start to finish . . . with regular phone calls & text messages and nothing is ever too much trouble for her. She has such a bubbly personality with so much drive and enthusiasm and she’s always so very friendly, whilst also maintaining a high level of professionalism at all times.
Many thanks, Olivia, you’re a star 🌟 and a real credit to Yopa! 😃
Mrs J Sumner

April 29, 2019
Unprompted review
Yopa logo

Reply from Yopa

We love to hear such fantastic feedback and we are really pleased that Olivia has been so amazing in guiding you through your property purchase!
Thank you for taking the time to leave us a review, I will be sure to pass your comments on! - Kyle🏡

Show reviews in all languages. (25,182 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look