Yopa Reviews 

25,130
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 1,793 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the helpful staff for being professional, highly supportive, and extremely knowledgeable during every single step of the property buying and selling journey. Consumers consistently highlight that everyday communication is fast and efficient, which helps keep real estate transactions very smooth and completely stress free. Some reviewers were not happy with unexpected high fees and expensive packages, especially when overall sales results were completely lacking or significantly delayed. A few people also experienced poor communication, delayed responses, and missed appointments from certain agents during their time working together on properties.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and highly professional throughout the process. Reviewers... See more

Service

Customers had positive experiences with service, noting that agents were consistently professional, friendly,... See more

Customer service

People report positive experiences with customer_service, noting that agents are very friendly and... See more

Response time

Users describe positive interactions with response_time, highlighting that staff members are consistently... See more

Price

Clients share ambiguous opinions on price, as experiences vary significantly. While many reviewers praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We could not be more pleased that we used Yopa to sell our house. Emma Evans and Becky Oxton make an awesome team, right from the start, great energy and enthusiasm, and as the process continued they... See more

Company replied

Rated 5 out of 5 stars

Divya Featherstone was always helpful and chased up updates on behalf of the sale/purchase. Out of all the parties I dealt with, I felt she went above and beyond even my own solicitors and estate age... See more

Rated 5 out of 5 stars

Our agent Donna O’Connor was absolutely fantastic from the outset all the way through to our completion date. Donna went above and beyond by proactively chasing solicitors in the chain to keep the pro... See more

Company replied

Rated 5 out of 5 stars

Our agent Stephen Marcroft guided us professionally through the stages of selling the property from valuation through to accepting an offer (which was very quick!) He was very responsive to email/me... See more

Company replied


Company details

  1. Real Estate Agency
  2. Real Estate Agents

About Yopa

Written by the company

Brilliant customer reviews and an award-winning service aren’t the only reasons to sell with Yopa. Here are some of the other ways we’ll help you have a smooth move:

  • The same full service as a high street agency, every step of the way.
  • Fair fixed fees from £999*.
  • Your own local estate agent, there in person throughout your sale.
  • Choose not to pay until your home is sold with No Sale, No Fee for extra peace of mind.
  • Contact us during evenings and weekends, not just inside office hours.
  • Get expert help with mortgages, conveyancing, moving in, and more.
  • Complete visibility of offers, viewings, feedback, and more in YopaHub, our simple online tool.

Book a free valuation

Read about our service

FAQs

Need a hand? Call us on 0333 305 0202 or visit yopa.co.uk and we’ll be happy to help.

*Prices vary in some London postcodes.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

25K reviews

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4.3

All reviews

(25,130)

1,778 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
olivia

Rated 5 out of 5 stars

Olivia is a fantastic agent

Olivia is a fantastic agent, I have purchased a home and selling my home through her, she has communicated great, in both instances. I recommend her to anyone is who wanting a stress free sale as she goes above and beyond, thanks again.

August 8, 2026
Unprompted review
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Reply from Yopa

We're so pleased to hear that Olivia provided such excellent communication and went above and beyond to make your home sale stress-free. We truly appreciate your recommendation! - Derrie 🏡

Rated 5 out of 5 stars

Olivia is one of the best

Olivia is one of the best! She took wonderful pics and a produced a lovely write up. She was proactive throughout the selling process. Answered messages within the hour -mostly within 10 minutes!! Even when on holiday . I would definitely recommend - if in doubt give Yopa a go !! Save yourself a fortune !!!

August 7, 2026
Unprompted review
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Reply from Yopa

Thank you for your fantastic review, Barbara! We're so pleased to hear that our agent Olivia took wonderful photos and was proactive throughout the selling process, even responding quickly while on holiday. We'll certainly pass on your kind words to her - Becca 🏡

Rated 5 out of 5 stars

Yopa Darlington & Surrounding Areas

I have been buying a house through Yopa, I haven't used them for a selling but I am very impressed with the quality of service Olivia has supplied, I would be very happy is she was acting as the agent for my own property. Speedy replies, friendly approach & very honest so far.

August 4, 2026
Unprompted review
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Reply from Yopa

Thanks for your awesome review, Sam. We're so pleased to hear about your positive experience with our agent Olivia while buying your house. It's wonderful to know that you've received such a high quality of service, including speedy replies, a friendly approach, and honesty. We'll be sure to pass on your kind words - Becca 🏡

Rated 5 out of 5 stars

We chose to sell our house with Yopa as…

We chose to sell our house with Yopa as we preferred the service and options outlined for us at the initial stages of getting our house valued by Olivia Gray Robson. The service she has provided throughout the process of selling our house has been professional and efficient. The website enabled us to keep track of viewings, feedback and the progress of our sale. My husband and I would highly recommend Olivia at Yopa if you are considering selling your house.

June 19, 2026
Unprompted review
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Reply from Yopa

Thank you for sharing your wonderful feedback, Naomi! We are pleased to hear that our service and options were clearly outlined and that our agent provided professional and efficient support throughout your sale. Nika 🏡

Rated 5 out of 5 stars

Great service from YOPA

Olivia did a great job in selling our house for us. Nothing was too much trouble and she was always very professional and timely. Would recommend to anyone in the area

April 26, 2026
Unprompted review
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Reply from Yopa

Thank you for your positive feedback, Annabelle. We're glad to hear that the sale of your house went smoothly! We appreciate your recommendation and are pleased that our service met your expectations. Nika 🏡

Rated 5 out of 5 stars

Amazing service

Olivia Gray Robson was absolutely brilliant! Nothing was too much trouble. I had two offers within 2 weeks and Olivia hosted all viewings and was able to do so on evenings and weekends, she also took enquiries out of hours which meant we could negotiate the sale when other estate agents would be closed, I think this is what makes all the difference going with Olivia at Yopa.
The cost was significantly cheaper than high street agents I tried and I couldn’t be happier with the service which I was worried wouldn’t feel personal but it absolutely is.
I would not hesitate to use Olivia again or recommend to any of my friends and family. Thanks so much

March 30, 2026
Unprompted review
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Reply from Yopa

We're happy to hear that you had such a positive experience! It's great to know that our agent Olivia's dedication and availability made such a difference during your sale. We appreciate you highlighting the value and personal touch received compared to traditional agents. We'll certainly pass on your praise - Becca 🏡

Rated 5 out of 5 stars

Great service in an uncertain and sometimes treacherous market

Yopa in particular Olivia our local agent helped us secure a sale agreed at the asking price.
Every step of the way she let us have control over how we wanted to sell our property and at what price. However her knowledge and endless patience helped us to go down the right path and feel that we were valued not only as customers, but customers. So far so great!

February 22, 2026
Unprompted review
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Reply from Yopa

We're happy to hear that our local agent Olivia helped you secure a sale at the asking price. It's great that you felt in control of the sale and valued as customers. We'll certainly pass on your praise to all involved - Becca 🏡

Rated 5 out of 5 stars

Lucky enough to have Olivia Gray as my…

Lucky enough to have Olivia Gray as my estate agent with Yopa. She went above and beyond to accommodate the sale of my parents house. Already difficult situation to begin with, only added too with the distance I live away from the property. I have no doubt this would have been much more stressful if not for her. Would definitely use Yopa again.

February 17, 2026
Unprompted review
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Reply from Yopa

We are so pleased to hear your local agent went above and beyond to help selling your parents house and made this process less stressful. Thank you for your positive review and we will certainly pass this onto Olivia - Lowri 🏡

Rated 5 out of 5 stars

Olivia Gray-Robson…

I recently sold my late parents property through Yopa with the help, support and expertise of our agent, Olivia Gray-Robson. She was extremely knowledgeable, available, responsive, reassuring and professional. I could not have asked for more support or a better experience in what was, a challenging time emotionally. Thank you!

February 5, 2026
Unprompted review
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Reply from Yopa

We're glad to hear that the support provided was helpful during such an emotional time. We appreciate your kind words and are grateful for your positive feedback. - Nika 🏡

Rated 5 out of 5 stars

Olivia Gray Robson at Yopa

Olivia Gray Robson at Yopa was fantastic to work with. She was always available, very knowledgeable, and genuinely supportive throughout our selling journey. Thanks to her guidance, we achieved the value we were hoping for, and she's continued to help us as we move forward towards our next potential homes. A great experience overall and highly recommended.

January 21, 2026
Unprompted review
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Reply from Yopa

We are pleased to hear the local agent Olivia was fantastic, knowledgeable and was able to support you with the sale from start to finish. Thank you for taking the time to leave an amazing review. We will certainly pass this onto the local agent - Lowri 🏡

Rated 5 out of 5 stars

Great service from Olivia Gray Robson

Great service from Olivia Gray Robson. Clear communication and happy to give her honest and helpful view when asked. Would recommend.

August 9, 2025
Unprompted review
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Reply from Yopa

We're happy to hear that you received great service and clear communication, Paul. We appreciate your recommendation and value your feedback, we'll certainly pass on your praise to Olivia - Becca 🏡

Rated 5 out of 5 stars

Responsive

Picked Yopa basically because I knew Olivia Gray Robson (my estate agent) was someone I could pick the phone up and speak to easily

August 4, 2025
Unprompted review
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Reply from Yopa

We're happy to hear that you valued the ease of communication with our local agent Olivia. Thank you for sharing your positive experience with us - Becca 🏡

Rated 5 out of 5 stars

Sold the property in less than 2 weeks!

From initial contact to first offer, Olivia Gray-Robson (our YOPA agent) was available for advice and consultation, often responding immediately or within the hour and even out of normal work hours.
I was kept informed via the YOPA hub about viewings, feedback and offers as well as support with photographers , conveyancers etc.
All in all the process has been quite straightforward - fingers crossed!😀

July 7, 2025
Unprompted review
Yopa logo

Reply from Yopa

We're happy to hear that the support and communication you received were so helpful.

We appreciate your positive feedback regarding the straightforward process and are delighted we could assist you - Becca 🏡

Rated 5 out of 5 stars

Taking the stress out of selling your home.

Olivia has made what could be a very stressful process as stress free as possible. Always available and willing to help never laughing at my stupid questions. Being able to access information on line 24/7 has been really helpful and the fact Olivia was always available when we needed her are real sellling points for Yopa.
Thanks Olivia. I hope to not need your services again, but if I do I wont hesitate to be in touch.

May 22, 2025
Unprompted review
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Reply from Yopa

Graham, thanks for your wonderful comments. We're so pleased that we've been able to take the stress out of the process for you. We'll certainly pass on your thanks to Olivia - Becca 🏡

Rated 5 out of 5 stars

Olivia Gray Robson has been incredibly…

Olivia Gray Robson has been incredibly helpful, professional, honest and thorough. Discussing any concerns and helping us with great advice and planning.Olivia advertised our property and in less than a week it sold. Olivia is easy to contact which is a huge plus, easing the stress of buying and selling. I would recommend Olivia to anyone looking for an estate agent in the Darlington/Durham area with a great sense of understanding and knowledge as we progress through our sale and purchase of property. I would certainly look to work with Olivia again in the future. Thankyou. Amie and family

March 15, 2025
Unprompted review
Yopa logo

Reply from Yopa

Amie, thanks for your wonderful feedback. It's great to hear that your experience has been helpful, professional and honest. We'll certainly pass on your praise to Olivia - Becca 🏡

Rated 5 out of 5 stars

Olivia Gray Robson provided an…

Olivia Gray Robson provided an excellent service, very professional and communicated very well throughout the process

April 14, 2025
Unprompted review
Yopa logo

Reply from Yopa

Dan, thanks for your lovely comments. It's great to hear that your experience has been excellent and professional. We'll certainly pass on your praise to Olivia - Becca 🏡

Rated 5 out of 5 stars

Fantastic experience would definitely recommend!

Our agent was Olivia who was great throughout.

Extremely proactive and communication from start to finish was amazing, so thorough and a pleasure to deal with!

April 10, 2025
Unprompted review
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Reply from Yopa

Chloe, thanks for your lovely feedback. It's great to hear that from start to finish your experience has been amazing! We'll certainly pass on your praise to Olivia - Becca 🏡

Rated 5 out of 5 stars

Olivia Gray Robson

Right from the start of the process Olivia has been extremely helpful and professional. Nothing has been a bother and communication has been excellent.
Her expertise in showing the house has led to a quick sale.
She has taken away a lot of the stress of selling the house and needless to say we are very satisfied.

March 5, 2025
Unprompted review
Yopa logo

Reply from Yopa

Claire, thanks for taking the time to leave such lovely comments. We're so pleased that your experience has been quick and helpful. We'll certainly pass on your praise to Olivia - Becca 🏡

Rated 5 out of 5 stars

Selling with Olivia at Yopa

From the minute I met Olivia I knew she could sell my house. She is friendly, dynamic, positive and very knowledgeable about the property market. I felt very supported throughout the process, she arranged and attended viewings, feeding back comments speedily and following up potential buyers in a timely manner. She is easy to contact and responds to any queries swiftly. I cannot recommend her enough.

February 19, 2025
Unprompted review
Yopa logo

Reply from Yopa

Joyce, thanks for your awesome review. We're so pleased that your journey has been supportive and friendly. We'll certainly pass on your praise to Olivia - Becca 🏡

Rated 5 out of 5 stars

A professional and helpful Olivia

I have found Olivia very friendly and helpful when I made enquiries about Yopa. She came across as a warm and patient person.
She is definitely a credit to Yopa.
I would recommend Yopa to my friends.
Thank you Olivia.
Grace

March 7, 2022
Unprompted review
Yopa logo

Reply from Yopa

Thank you so much for the review, Grace. We're so happy to hear Olivia has been warm, patient and helpful. I am sure she will be over the moon when I share this review with her. - Emily 🏡

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