York Fitness UK Reviews 

349
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Quite a few things. Order process and delivery were simple and timely. The equipment is very good quality and reasonably priced. Instructions for assembly are very. Most importantly, the after sal... See more

Rated 5 out of 5 stars

Great support from York customer support team. I ended up with a second hand York 401 multigym. I found the assembly manual online, but not the user wall chart showing exercises. After contacting the... See more

Rated 1 out of 5 stars

Parcel not delivered within the time window and day that was communicated to me. I was told to wait and that they will deliver it another day. I must be present, DX do not deliver to safe boxes. They... See more

Rated 5 out of 5 stars

I purchased the HB7 bike. I had no update on delivery. I contacted customer service and the bike was delivered within 2 days. Great customer service will always up the rating from me. The bike itself... See more

Company details

  1. Fitness Equipment Store
  2. Fitness Equipment Wholesaler
  3. Online Marketplace

Written by the company

The strongest name in fitness since 1932. Supplier of strength & fitness equipment for home (York Fitness) and professional gym and club facilities (York Barbell). York Fitness is a York Barbell brand specialising in weightlifting and fitness equipment for the home and garage gym market. Harnessing our experience from our commercial weightlifting and fitness equipment manufacturing we create high quality, yet affordable products for consumers of all levels and abilities. As the “Strongest Name in Fitness,” we will develop, manufacture and distribute quality strength and fitness products that enhance athletic performance and improve quality of life. We will surpass the expectations of our retail dealers and institutional accounts by providing world class professionalism and service.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

349 reviews

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No recent history of asking for reviews

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Replied to 33% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(349)

62 reviews in the last 12 months

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Rated 5 out of 5 stars

Ordering was easy peasy

Ordering was easy peasy ! Product is excellent as york stuff always is , affordable quality bench and barbell , that do the job perfectly without having to spend a fortune . Been using york equipment since I was 13-14 and now 43 and still as good as it’s always been . Delivery was fast , Assembling product was no problem, all parts and tools were present, Items were great value and as described at the point of advertising.
Thank you York :)

September 25, 2023
Rated 5 out of 5 stars

Ordered a few things now including…

Ordered a few things now including weights and folding bench. Website easy to order, delivery super fast and free. Customer service really efficient. Would recommend York fitness for all your gym needs as definitely value for money.

September 26, 2023
Unprompted review
Rated 5 out of 5 stars

Folding weight bench

I bought a folding weight bench, great value and good quality. The barbell holders could do with being wider apart and the end of the seat could do with a lateral floor supports to aid stability. Other than that I'm happy with the quality. Fairly easy to assemble

August 24, 2023
Rated 5 out of 5 stars

Multi gym

Multi gym as been delivered today. Delivered in time specified. Installed very efficiently by David He talked me through how everything worked. He even took away all packaging. David is a credit to your company. Well worth paying the extra for Installing. Fantastic service from looking on line, placing order and installation. Would highly recommend

September 11, 2023
Unprompted review
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Rated 5 out of 5 stars

Decent company with good customer service

Recently bought an exercise bike from York that had an issue and wasn’t right for me. They arranged collection and a refund promptly and communicated with me throughout. On my experience I would say this a decent company that has good customer service.

August 21, 2023
Unprompted review
Rated 5 out of 5 stars

My experiemce with York Fitness UK

My experiemce with York Fitness UK, was excellent. I ordered the wrong size Ankle Weights, which I returned, and was given credit very quickly I then reordered correct size which again were received very quickly. Exvellent cistomer service will otder from York Fitness UK again. Many thanks. Nick Postle, Norfolk.

July 26, 2023
Rated 2 out of 5 stars

R101 rower broken straps

Purchased r101 rower after 2 weeks straps snapped sa they supplied a spare set fitted them as instructed however again after 3 more weeks they snapped as well I must stress I have not over stressed the workouts on the rower possibly all told about 50 mins in total . As I have passed the return policy and I don't think any more straps would last long I have decided to scrap the rower so please read reviews before buying .reason I gave 2 stars was delivery time and customer service on a separate issue

August 12, 2023
Unprompted review
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Rated 5 out of 5 stars

My exercise bike arrived within a…

My exercise bike arrived within a couple of days of being ordered. It wasn’t easy to assemble but we had it up and running in less than 45 minutes . The monitor is easy to understand and there is a good range of suitable programmes to follow. Cycling is smooth and very quiet and I have found it quite easy to build up my time on the machine every day. It’s a great, solid machine with no wobble even though I have it on a mat on top of carpet. I am very happy overall, good value for money.

July 23, 2023
Rated 3 out of 5 stars

Not very easy to contact

Hi I couldn't find the product I required on the website and was unable to contact sales by telephone.

July 24, 2023
York Fitness UK logo

Reply from York Fitness UK

Hello, thank you for taking the time to write a review, we are sorry to hear of your disappointment. If you go to our product support page via our website, complete the form, we can help and advise on the part you are trying to find. See link https://yorkfitness.com/pages/product-support
Or go to yorkfitness.com and click "support" then "product support"
Or you can email the serial number / model number of the machine to yorkhelp@yorkfitness.co.uk
We have 100's of different parts across the range old and new. By completing the form will ensure we can look for the correct part. Thank you for your understanding
York Fitness Customer Service

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Rated 1 out of 5 stars

Went on website put in model no and it…

Went on website put in model no and it came up with parts available for this model.
Unfortunately the seat has a different mounting configuration so won't fit.
New rollers font fit and the one handle sent is too big .
At least the pulling straps fitted .

July 25, 2023
York Fitness UK logo

Reply from York Fitness UK

Hello, thank you for taking the time to write a review, we are sorry to hear of this issue. We would like to help and resolve this for you. Can you email the model of your machine to yorkhelp@yorkfitness.co.uk
We can then speak to our warehouse and look into why certain parts have been sent to you.
Thank you for your patience and understanding
York Fitness Customer Service

Rated 5 out of 5 stars

Very pleased with bench & weights…

Very pleased with bench & weights purchased. Arrived quickly, and kept informed of delivery status. Bench easy to assemble, both items purchased for a superb sale price. Will definitely return to York Fitness for future buys!

July 23, 2023
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