Yorkshire Water Reviews 

The call handler at yorkshire water, was polite, friendly, concise and able to solve my problem easily. Yorkshire water has an excellent telephone service.

Good service

The help and courtesy that I was given by the three agents l spoke with. Nothing was too much trouble. I wish all companies had staff like the ones I spoke to.

They have beeen very polite and listened to me without interrupting.

My phone call was answered with not to a long a wait and my problem was sorted

Yorkshire Water is ok it's the lanes group that's the problem giving me the same message all the time when they are coming see but then they say they are coming to see me on a late date

We were shocked to receive a water bill which was nearly double the usual bill. I rang to query it and spoke to a very helpful person who after a few questions identified the cause. He put me on to another kind, helpful colleague who offered us a rebate which we did not expect, given the reputation which the utility companies have. We are highly relieved and delighted.

I had asked for a phone call to discuss a water meter. Anne phoned me on time, was friendly, polite and explained to me clearly about my options.

Excellent service totally put my mind at ease today very helpful and put me at ease .

My problem was solved quickly and efficiently

Went above and beyond to try to help, explored multiple options and gave appropriate advice

Answered politely, dealt with efficiently and spoke very clearly which is very impotent to some who is deaf.

The agent who answered my call was professional, kind, a good and patient listener, who ultimately dealt with the issue with ease, clarity and politeness.
Exceptional person.

We asked about having a water meter, but unfortunately, our outside stop tap is under the drive. There wasn't room to put one under the sink either, so we left it as it is. We pay 8 monthly payments, which suits us. The guy I spoke to was very polite and told me that we could go on a 12 month plan for less money a month, but we didn't bother. It was very easy to speak to someone.

Kyra is extremely helpful, very calm attitude, extremely polite , a real asset to Yorkshire water

Excellent customer service from Lewis who dealt with my water meter appointment, he explained the whole process to me and was very helpful, also spoke to a lady about my bill, unfortunately I can't remember her name but she was also very helpful and her customer service was excellent.

Well looked after I had a leakage and had a crazy bill. Thank you Yorkshire Water for the support 🫡

Excellent customer service. I was quickly dealt with by very efficient staff who understood what my query was about and passed me through to another person who was able to satisfactorily resolve my query. A truly lovely experience.

Very helpful and thoughtful customer service representative. I was having to set up an account and pay arrears for someone who has mental health issues and struggles with this type of activity.

He was very understanding and guided me through the process quickly and efficiently before connecting me to the water meter team who were also helpful and supportive.

I usually do this type of activity on line so it is a long time since I have actually talked to anyone in person and I was pleasantly surprised by the experience.