Your Move Reviews 

10,926
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 549 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and agents for being exceptionally helpful, professional, and supportive throughout the entire property buying and selling process. Reviewers also highlight the smooth communication, regular updates, and quick responses that significantly reduce stress during these major life events. Consumers consistently express satisfaction with the reliable guidance and friendly local teams that assist them from start to finish. Some people mentioned experiencing poor communication, a lack of prompt replies, and broken promises regarding important tenancy or sale updates. A few customers additionally noted frustrating instances of unprofessional behavior, passive-aggressive interactions, and inadequate handling of property repairs or maintenance.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their friendly, helpful, and professional... See more

Service

Reviewers mention positive feedback about service, highlighting efficient processes, helpful staff, and... See more

Customer service

Users describe positive interactions with customer service, noting that staff members are very friendly,... See more

Response time

Customers had ambiguous experiences with response_time, with some reviewers praising fast communication,... See more

User experience

Consumers find user experience to be very positive, highlighting smooth processes and friendly, helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fiona and Avril at the Sheerness Branch are fantastic. I accepted an offer after being with them for 2 weeks and they have restored my faith in the human race bless them. After being messed around w... See more

Company replied

Rated 5 out of 5 stars

Kara was fantastic regarding purchase of our home in Ashleigh Road. Not at all pushy and accomodated our request for a second viewing at very short notice. Was then very helpful throughout the buying... See more

Company replied

Rated 5 out of 5 stars

Prompt and efficient arrangement to view the property and the person who showed us round was engaged and interested. Offers were communicated quickly by Morgan and feedback equally quickly. So far... See more

Rated 5 out of 5 stars

Being elderly and myself and my husband having to move for medical reasons we felt it would be a daunting experience. We didn’t need to worry. From start to finish we were talked through everything an... See more

Company replied


Company details

  1. Real Estate Agents
  2. Real Estate Agency

Written by the company

Your Move is a multi-award winning estate and letting agency with a nationwide network of connected branches, offering expert property services across England, Scotland and Wales. Whether you're buying, selling, renting or letting, our local property professionals are here to guide you every step of the way. We put our customers first in everything we do. From initial valuation to final completion, Your Move is committed to delivering exceptional service, honest advice, and tailored support. We pride ourselves on our clear communication and personal approach, because we know that no two moves are the same. With decades of experience and local market knowledge, our team takes the time to understand your needs and ambitions, ensuring a smooth and stress-free journey. "All under one roof" - we also offer access to trusted partners for mortgage advice, insurance, surveying and conveyancing, making Your Move a truly comprehensive property solution.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11K reviews

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4.4

All reviews

(10,926)

534 reviews in the last 12 months

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Rated 5 out of 5 stars

The best estate agent I have…

The best estate agent I have experienced in my 40 years of buying and selling properties!
Andrew and his team do a fantastic job. Andrew in particular is on the case seven days a week and it was not unusual for him to chase information or update me outside office hours even on a Sunday.
The whole team at the Crewe branch deserve the success that work tirelessly to achieve!
In addition to the great service they are one of the cheapest in the area!

June 22, 2026
Unprompted review
Your Move logo

Reply from Your Move

We are so pleased to hear about your excellent experience with our team. It's wonderful to know we could provide such dedicated service, even outside of regular hours. Thank you for your kind words and positive feedback!

Regards,
Your Move

Rated 5 out of 5 stars

Extremely happy with Your Move…

Extremely happy with Your Move throughout the process. We were pleasantly surprised with the number of viewings and how quickly they came after the house went on the market. We received an offer within a week of the house going up for sale. The staff have been very professional, courteous and have kept us up to date throughout the process. I have no hesitation in recommending them.

June 19, 2026
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Reply from Your Move

Thank you so much for your wonderful review and recommendation. We’re delighted to hear that you were extremely happy with the service you received and that your property attracted strong interest so quickly, resulting in an offer within the first week.
Our team takes great pride in providing a professional, courteous service and keeping our clients informed throughout every stage of the process, so it’s fantastic to know this made a positive difference to your experience.
Thank you for choosing Your Move. We wish you all the very best for the future and are always here if you need any assistance.

Rated 5 out of 5 stars

Excellent experience with Your Move Whitton

We had an excellent experience with Your Move Whitton. Alan and Anish were incredibly helpful, professional, and supportive throughout the entire process. They guided us through every step, always keeping us informed and making what could have been a stressful experience much easier.
Their communication was excellent, and they were always available to answer questions and provide advice whenever needed. We truly appreciated their dedication, patience, and commitment to helping us achieve a successful outcome.
We would highly recommend Alan, Anish, and the team at Your Move Whitton to anyone looking for a reliable and trustworthy estate agent.
Thank you for all your help!

May 28, 2026
Unprompted review
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Reply from Your Move

Hi Sousan/Majid, Thank you for the review, was a pleasure to help you, I can see you have already started refurbishing the house when passing by last week. All the best for the future. Regards Alan, Anish & team.

Rated 5 out of 5 stars

Great service by the Leven Team

Great service by the Leven Team, always kept in the loop and very well informed

June 12, 2026
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Reply from Your Move

We are so happy to hear you had a great experience with us. We appreciate your kind words!

Regards,
Your Move

Rated 5 out of 5 stars

You move Walkden are by far the best…

You move Walkden are by far the best estate agents out there. I couldn't go ahead with the sale of the property because I was tied to another estate agents, not a single charge no fuss, they are trustworthy give honest reviews and explain everything. If the house doesn't sell with the estate agents I'm contracted to I will come back. Lisa at Walkden is professional kind and truthful.

June 18, 2026
Unprompted review
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Reply from Your Move

We are so pleased to hear about your positive experience with us. It's wonderful to know our team provided excellent service and honest advice. We truly appreciate your kind words and look forward to assisting you in the future.

Regards,
Your Move

Rated 5 out of 5 stars

This feedback is for Samantha from your…

This feedback is for Samantha from your Margate branch which I cannot find listed below.
Sam:
Has excellent local knowledge.
Understood our individual situation.
Is super friendly.
Gave us the time we needed to discuss everything we needed.
Gave us a brilliant service.
Give her a pay rise!

June 17, 2026
Unprompted review
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Reply from Your Move

We are so happy to hear about your excellent experience! We truly appreciate you taking the time to share such wonderful feedback regarding the brilliant service you received.

Regards,
Your Move

Rated 3 out of 5 stars

The price of my property was reduced…

The price of my property was reduced by Paul because I was told that this would pull in buyers. Once ‘hooked’ they are then encouraged to bid against each other. He was extremely confident that my property would achieve a higher final price.
I was very dubious as I only had 3 viewings and the price achieved was disappointing. I feel very let down and they charge 1.5% fees which they definitely did not deserve.

June 12, 2026
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Reply from Your Move

Thank you for taking the time to leave a review.

I am naturally disappointed to read that you feel let down by your experience, particularly as I know how important this move is to you. It would have been nice to have had the opportunity to discuss your concerns directly so that we could better understand your perspective and hopefully address them.

As discussed throughout the marketing process, your property had previously been marketed with another agent for a considerable period of time without generating any meaningful interest or securing a buyer. Our recommendation was therefore to reposition the property in order to attract fresh interest and maximise the number of prospective purchasers viewing the property.

You are correct that I explained the principle of pricing competitively from the outset. This is a strategy I have successfully used for many years and one that is designed to bring the market to the property, rather than chasing the market down through a series of future price reductions.

Whilst this approach often generates multiple offers and, in most cases (including your property), sales ABOVE the asking price, no estate agent can ever guarantee a final sale price. Ultimately, the value of any property is determined by what the market is prepared to pay at a given point in time.

Whilst there were only three viewings, one of those viewings resulted in an offer which was subsequently accepted. Throughout the process, all advice was provided based on our experience and knowledge of the local market, but every decision regarding pricing and the acceptance of offers remained entirely yours.

In relation to our fee, this was fully discussed and agreed prior to instruction. We have remained committed throughout the transaction and continue to work hard on your behalf to progress the sale.

Whilst I appreciate that the agreed sale price may not have met your expectations, it is important to note that the sale has only recently been agreed and remains subject to contract. Our focus is now on working closely with all parties involved to ensure the transaction progresses smoothly and reaches a successful exchange and completion.

Thank you for your feedback and for giving us the opportunity to market your property. We remain fully committed to supporting you throughout the remainder of the transaction and wish you every success with your onward plans.

Rated 5 out of 5 stars

Selling dads house

My dad had to go in a care home and YOUR MOVE Dudley branch , sold his house and made everything easy for me , they got a quick sale and a good price , thank you too the whole team especially JAKE DREW WHO SORTED EVERYTHING OUT FOR ME , would highly recommend this estate agents

June 17, 2026
Unprompted review
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Reply from Your Move

Hi Julie

Thank you for taking a few minutes to leave us such a nice review. Jake works extremely hard, so it's always nice to get such positive feedback.

Regards
Tony Thornton
Your Move Estate Agents, Dudley.

Rated 5 out of 5 stars

We had been looking for quite a while

We had been looking for quite a while. Never quite found the right forever home, so our home was not on the market, when I found this one. I knew immediately , it could be the one for us. It ticked all the boxes. All I had to do was get mine on the market and sold. Matt at Your move, talked sence without pushing. His advice was sound. My house sold quickly and at the asking price. We discussed our offer, and the best way to go. Matt put the offer in and it was accepted within the day. We are now moving forward, to surveys .

June 3, 2026
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Reply from Your Move

We are so pleased to hear about your positive experience finding your new home. It's wonderful that our advice helped you navigate the process smoothly, from selling your previous home to securing your new one. We wish you all the best with the surveys!

Regards,
Your Move

Rated 5 out of 5 stars

Enquired, Viewed, Reviewed & Moved..

Excellent service. The Agent went the extra mile to help me with my first Private Tenancy. Kept up to date and informed all the way through the process.
Enquired, Viewed, Reviewed and Moved.
Recommended for service and delivery.

June 1, 2026
Unprompted review
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Reply from Your Move

Thank you for your lovely review. I wish you all the best in your new home. Kind Regards - David

Rated 5 out of 5 stars

Very friendly and knowledgeable staff

Very friendly and knowledgeable staff, would 100 percent recommend to a friend.

June 15, 2026
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Reply from Your Move

We are so glad you had a positive experience with our team. We appreciate your recommendation!

Regards,
Your Move

Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service from this agency
Communication is very good, no delays.
Staff are very friendly and respectful
Sadie has been extremely professional and helpful
I cannot thank her enough for the support, prompt response and flexibility.
Definitely had a great experience with this agency

June 12, 2026
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Reply from Your Move

We're delighted to hear you had such a great experience with our team. Your kind words about our service are truly appreciated.

Regards,
Your Move

Rated 5 out of 5 stars

Excellent service

Excellent service, fantastic knowledgeable staff

February 22, 2026
Unprompted review
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Reply from Your Move

Hi Michael,

Thank you for the great review!

YMDumfries 🙂

Rated 5 out of 5 stars

Selling made easy

Being elderly and myself and my husband having to move for medical reasons we felt it would be a daunting experience. We didn’t need to worry. From start to finish we were talked through everything and kept up to date. Paul was very informative and came to us a few times as we were unable to visit office, also Angela kept us updated by phone. Smooth from start to finish. Thank you

June 4, 2026
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Reply from Your Move

We're so glad we could make your move a smooth experience . We appreciate your kind words about our team's support and communication. Thank you for sharing your positive feedback.

Regards,
Your Move

Rated 5 out of 5 stars

Use them - they’re first rate

I’m blown away by all staff I’ve dealt with at YourMove Belper during my house sale - friendly, helpful, great communication, and the photographs and brochure were first rate. I can’t recommend them highly enough. We sold our house in the first month too!

June 1, 2026
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Reply from Your Move

We are so pleased to hear about your excellent experience with our team during your house sale. We truly appreciate your kind words and recommendation. Thank you for sharing your positive feedback!

Regards,
Your Move

Rated 5 out of 5 stars

The staff are so knowledgeable and…

The staff are so knowledgeable and really know what they are doing. Always friendly and try their hardest to get the right result!!

March 6, 2026
Unprompted review
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Reply from Your Move

Hi Fraser,

Thank you for the lovely 5 star review!

YMDumfries 🙂

Rated 5 out of 5 stars

The girls were brilant couldn't do…

The girls were brillant couldn't do enough to help with anything I needed help with! Chris the manager was outstanding to would highly recommend brillant from start to finish thanks again for the help and smooth sale

May 27, 2026
Unprompted review
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Reply from Your Move

Hi Gail,

Thank you taking the time to leave a lovely review. It has been a pleasure assisting you with your house sale and wish you all the best in your new home!

YMDumfries 🙂

Rated 5 out of 5 stars

Great experience

Great experience, sold house within 4 days. Proactive and good communication.

June 27, 2025
Unprompted review
Your Move logo

Reply from Your Move

Hi there,

Thank you for leaving the 5 star review. It has been a pleasure working with you!

YMDumfries 🙂

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