Your Move Reviews 

From day one all the relevant information given was explained in a professional manner which made me comfortable with the process. We have been promptly kept up to date with any information needed and I hope this continues throughout this process.

The staff were brilliant. Maddy and Annalise at the Durham office were so helpful and kept me up to date with everything.

I rented through this branch from September 2024 to June 2025, and the experience was unacceptable from start to finish.

The property went for months without proper heating, making it extremely difficult to live in. This was reported repeatedly, including the impact on health and daily living, yet no proper action was taken to resolve it. Communication was inconsistent and only happened when it suited the agency, not when issues actually needed dealing with.

After leaving (which they agreed to early due to the condition of the property), I disputed the deposit immediately. What followed was months of being completely ignored. I made over 25 phone calls and sent multiple emails across several months without receiving a single response.

The deposit (£1,153.84) was never returned. Instead of addressing the issue, responsibility has been avoided.

Due to the lack of response and failure to resolve this properly, I have now had to open a county court claim to recover the money.

This experience shows a clear lack of accountability, poor communication, and disregard for tenant welfare once a tenancy ends. Based on how this was handled, I would not trust this branch again and would strongly advise others to be cautious.

The people I have dealt with are very professional, and friendly. They kept in touch every week gave kept me informed every step of the way.

and have been there

Helpful estate agents, always attentive and available for a call. Helped us communicate with the seller easily and took care of much of the admin.

Both Victoria & Lauren have been fantastic throughout the sale of my late mum& dad's house. They have both kept us up to date with everything regarding the sale process & viewing process. I would highly reccomend Your Move to anyone looking to sell or buy

Great service by all the staff. All very friendly and explained everything very thoroughly. Nothing was a bother and any questions were answered quickly. Great communication by all the team. Location was ideal as wanted somewhere local.

Always great customer service and always kept informed

Professional and efficient service. Regular updates and prompt replies.

It was great experience.. tayla was great and helpfull in the jouney of properry search to till the found...one
So great full
Thank you your move and team...

Quick and easy, no problems whatsoever ever

They was very professional. Helpful
Help me with everything i need to know.
I'm recommended Your Move

Excellent professional advice and service. Sold my house in one week! Thank you

Can't fault this company did an excellent job of selling my house with them.

Wonderful team to work with, so friendly. Nothing was a problem. Thanks Eileen

Having spent the previous 6 months plus with another agent, we switched to Your Move in Chester le Street to try to sell our house. We got a great listing set up by James Turner and sat down several times with Julia Williams to go through options, pricing, strategy. Julia was quite open and honest and very early on suggested maybe we go the auction route with our 5 bed 1850 cottage conversion. We did not initially go for it, got several people reeled in who pulled out at the last minute and then asked Julia to progress the auction route. This worked splendidly and we could not be happier. The house is sold and we have moved on to pastures new (USA). Your Move and Auction House worked great together in showing the house prior to auction and finally we got our sale. Thanks.

Really happy with the communication from the team. So helpful and professional.

Would highly recommend.

Theresa

Found a house wanted to view through them. I had to get someone else to arrange the first viewing for me as I was working. They spoke to both of us when either of us contacted them, which not all companies do. They respected the sellers property. It has undergone a lot of decorating, new carpets etc and it was a shoes off to view which was good to see. More than happy to arrange a second viewing and tied this in with another property of theirs we were going to look at but was stc before we could.