Your Blinds Direct Reviews 

187
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly appreciate the clear website and responsive, helpful staff, which make finding and purchasing the right products entirely stress-free and straightforward. Buyers frequently praise the exceptional quality, explaining that the stylish blinds arrive quickly, look lovely, and fit their windows perfectly. Some reviewers were not happy with delivery incidents, pointing out that transit packaging and physical components occasionally arrived dented or damaged during transport. However, some people mentioned that specific purchases unfortunately arrived incomplete without necessary installation fixings, while others felt assembly took a bit longer than expected.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing satisfaction with items that look... See more

Quality

Consumers find quality to be a source of great satisfaction, expressing appreciation for the first-class... See more

Order

Users describe positive interactions with order, frequently praising the easy ordering process and helpful... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising prompt arrivals and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found their website and ordering process very easy to use. Their measuring and fitting guides were easy to follow. I placed the order and received the blinds all well within the timeframe they had... See more

Company replied

Rated 5 out of 5 stars

We ordered two blind one came damaged by the carrier, I then phoned the office and spoke to Chris who was very helpful and resent the replacement blind out in good time, he also kept me updated w... See more

Company replied

Rated 5 out of 5 stars

As a returning customer I can highly recommend this company, their products and their customer service team. Sadly on this occasion when we opened the package containing the “ head rail” we saw t... See more

Company replied

Rated 5 out of 5 stars

This is 2nd order. Very happy with the my purchase. Found YBD to be one of the few companies selling different colour frames for Perfect fit blinds and the purchased mahogany colour frames were perfec... See more

Company replied


Company details

  1. Window Treatment Store
  2. Blinds Shop
  3. Interior Designer

Written by the company

Your Blinds Direct is a nationwide manufacturer and supplier of bespoke window blinds. Based in Leicestershire, we have 30 years of experience in delivering premium quality window coverings at affordable prices. As manufacturers, we’re able to cut out the middleman to cut down on costs. We employ premium-quality materials and high standards of craftsmanship in our products, but we’re able to sell them at competitive and affordable prices. All our products are made-to-measure and hand-crafted to the exact requirements of our customers. We have a huge selection of blinds styles, materials, and designs readily available. Browse our website today to find the perfect product for your needs. You can also read our blog, and check out our Instagram, Pinterest for some inspiration. One of our core values is to use ethical products and suppliers in our operations. For example, investing in long-term green solutions for our manufacturing process. As a small, family-owned business we also strive to support other UK businesses wherever possible. Your Binds Direct is a member of the British Blind & Shutters Associations for over 2 decades. As one of the market experts in a blind industry, we gained the reputation of a reliable and trustworthy company.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

187 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.6

All reviews

(187)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and quality blinds!

From start to finish I received an excellent service from the team, they helped me choose what fabric would be best for each room. Communication is great, service is tip top and delivery was speedy. Thank you!

March 21, 2021
Unprompted review
Your Blinds Direct logo

Reply from Your Blinds Direct

Kirsty,
Glad you had a pleasent experiance through our new website. Enjoy your motorised Vision (Day and Night) blinds.
Regards,
Chris

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Rated 5 out of 5 stars

These guys...

These guys... honestly, their patience with my endless enquiries is commendable. The blinds arrived and are absolutely spot-on (thanks mostly to my expert measuring!) but no, seriously - the product and service quality is perfect; with such a big, permanent decision you need to get your blinds right and we're so pleased with them. We still have some to order and will be ordering from here, we recommend you do the same.

February 17, 2021
Unprompted review
Your Blinds Direct logo

Reply from Your Blinds Direct

Shaun,
Thank you so much for your kind words.
The finished picture you sent over looked fantastic and the fabric compliments the room so well.

See you again,
Chris - YBD

Rated 5 out of 5 stars

Great blinds and service

Amazing customer service.

Purchased a set of vertical blinds came within the time frame given. The blinds are just what I was hoping for. Would definitely order again and recommend.

There was an issue with my head rail and after lots of help and information they decided to replace the head rail free of charge. Can't wait to order more blinds for my other windows.

January 28, 2021
Unprompted review
Your Blinds Direct logo

Reply from Your Blinds Direct

Lindsey,
Thank you for taking the time to write such a nice review.
We appriciate hearing about your experience with us.

Regards,
Chris @ YBD

Rated 5 out of 5 stars

Fantastic quality and Excellent…

Fantastic quality and Excellent Customer service after I messed up my order. I will definitely use again, extremely happy

July 17, 2020
Unprompted review
Your Blinds Direct logo

Reply from Your Blinds Direct

Thank you for your comment. We are always happy to help when we can.

Rated 5 out of 5 stars

Best prices, best quality, best service

Best prices, best choice , best delivery, best Customer Service!

So easy to order my Vision Blinds; the blinds are truly stunning and the quality exceptional. Needed to check back for some fitting advice and Chris was so helpful. Delighted with my purchase.

June 24, 2020
Unprompted review
Your Blinds Direct logo

Reply from Your Blinds Direct

Jan, we always appriciate kind words, thank you.
We absolutely love the Vision blinds too

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Rated 5 out of 5 stars

Wonderful customer service

Wonderful customer service, even years later when a component broke they sent out free of charge, fully recommend and they are much cheaper as buying online.

February 27, 2020
Unprompted review
Your Blinds Direct logo

Reply from Your Blinds Direct

Mrs Orme,
We do take pride in our customer service, helping out wherever we can.

Rated 5 out of 5 stars

Perfect fit from a perfect company.

Words cannot describe these blinds as it does say perfect fit blinds and believe me they are. You wouldn't know they were a had on tobour French doors they look as though they were apart of the doors as they do fit so good.

We are so pleased with them definitely recommend them and also concept blinds for their perfection in the making of them .

Thank you mr and mrs coleman.

September 23, 2019
Unprompted review
Your Blinds Direct logo

Reply from Your Blinds Direct

Thank you Adrian for your kind comments, we always try to strive to produce great quality blinds.

Rated 5 out of 5 stars

From start to finish Your Blinds Direct…

From start to finish Your Blinds Direct have been nothing but helpful.

They are very knowledgeable about the products they sell and would definitely purchase from here again.

I’m so glad I went with the sealed pocket weights (Vertical blind), as my dog would have broken the normal chains.

December 17, 2018
Unprompted review
Rated 5 out of 5 stars

Top Quality blinds and excellent service

I initially chose your blinds direct because they had the full set of fabrics which I had seen and decided upon. From a London-based blind maker.
I priced exactly the same blinds from Yourblinds and it came to thousands cheaper than the London price.
I contacted them to ask about a few customisations and Chris couldn’t have been more helpful.
In the end we went for all-singing all dancing double blind brackets with full motorisation (now Alexa/google home controlled) and i really couldn’t be happier.
The fit and finish of the blinds was absolutely top notch. Delivery was exactly when they said it would be, and I absolutely love them and have found the team at Yourblinds to be so super helpful around the entire process.
I wouldn’t hesitate to recommend them to anyone wanting top quality blinds at so much less than London prices.

November 19, 2018
Unprompted review
Your Blinds Direct logo

Reply from Your Blinds Direct

Owen,
Thank you for the kind words, It was a pleasure to help you out.

Chris - YBD

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Rated 5 out of 5 stars

Your Blinds Direct experience.

Good value for money and first class service. Would certainly recommend based on my experience.

October 8, 2018
Unprompted review
Your Blinds Direct logo

Reply from Your Blinds Direct

Glad to be of service to you Brian.

Rated 5 out of 5 stars

Excellent customer service, would highly recommend to anyone

Easy to order, with prompt delivery of an excellent product. I had an issue with the sizing I emailed the details and got a speedy and helpful response which I was delighted with.
It was the reviews regarding the excellent customer service that drew me to the company and they were well deserved, their customer service has been excellent and I would highly recommend dealing Your Blinds Direct to anyone.
Great customer service adds the value of peace of mind to your purchase.

October 7, 2018
Unprompted review
Rated 3 out of 5 stars

Prompt service with some issues

Prompt service with some issues. Missing chains sent immediately. Bought patterned vertical blinds for two different sized windows in the same room. One was perfectly random- loved it, the other window was unfortunately same length as pattern repeat so not random at all. Sent us some replacement slats which didn't solve the problem. If we'd bought plain blinds I'm sure we'd be happy as everything of VERY GOOD QUALITY. Just unlucky I guess

September 30, 2018
Unprompted review
Rated 5 out of 5 stars

BRILLIANT

Chris has been absolutely fantastic during the whole order experience and aftercare support.
His customer service has been exemplary.
I would not hesitate in recommending blinds direct to anyone.
Absolutely amazing.

August 16, 2018
Unprompted review
Your Blinds Direct logo

Reply from Your Blinds Direct

Suzanne,
Thank you for your kind words. We were happy to help.
YBD-Chris.

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Rated 4 out of 5 stars

Delighted with our new blinds

Delighted with our new blinds. Arrived in the timescale. Had a few problems which were dealt with extremely efficiently by email. Would highly recommend this company

April 12, 2017
Unprompted review
Rated 5 out of 5 stars

This was our first time using the …

This was our first time using the company. The whole experience was very efficient, e-mails responded to promptly and promised timescales kept. We had a minor issue in the quality control of one of the blinds which was dealt with efficiently and without fuss. Would highly recommend dealing with this company.

April 6, 2017
Unprompted review
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