Your Contour Reviews 45

TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Had a excellent experience with Michaela did my botox very experienced in her professional career very polite. It was the Newcastle clinic 9 yrs of getting my treatments done with cool... See more

Rated 5 out of 5 stars

I have been visiting Cool Contours for a number of years travelling from Essex .....all the staff I have had treatments with are knowledgeable and friendly. I tried the Luxia treatment on my neck i... See more

Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY. Ordered the item and it arrived within the timescale, however the item didn't work. Emailed over a period of 2 months last time this morning and everytime the same m... See more

Rated 1 out of 5 stars

I wanted this product for compression post surgery. Not only is the size chart way off from the actual size (way too big), you can't return it. This company does not have a valid return address and... See more

3.9

Great

TrustScore 4 out of 5

45 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Amazing service

Had a excellent experience with Michaela did my botox very experienced in her professional career very polite. It was the Newcastle clinic 9 yrs of getting my treatments done with cool contours amazing as always

January 15, 2026
Unprompted review
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Rated 5 out of 5 stars

Great service every time !!

Had Luxia face boosters done by Dawn !fantastic very little bruising and face looks great cant reccomend them enough ,always get great service and all the girls are lovely !!

July 21, 2025
Unprompted review
Rated 1 out of 5 stars

In regards to ‘Hair Heaven’ @ Cool Contours

In regards to ‘Hair Heaven’ I had come in for a hair extension maintenance appointment for the cost of over £100 for them to only take 4 extensions out and put a them back in. Which is NOT what a maintenance appointment is. I then had my colour done which I was over the moon with the outcome but was then left walking out with sopping wet extensions. I felt uncomfortable to speak up whilst I was there but send a kind message shortly after explaining how upset I was with the outcome. The owner ‘Jimmy’ has been nothing but unprofessional and rude throughout the whole process. I then shortly after received a private message on WhatsApp from Jimmy saying “Your some weird obsessed Alf events fan” & “Get a job babe” & “Carey on mucking out sh*t for a living”. I am honestly appalled and shocked at all of these messages and I would not expect this from a new starting business. I would not recommend booking to get your hair done with ‘hair heaven’.

I would also like to note my extensions have been awfully placed and left me in a lot of pain.

June 4, 2025
Unprompted review
Rated 1 out of 5 stars

AWFUL!!!!

The receptionist Jenny or Jinny, I think it was, was so lovely. Honestly an angel i could not fault her. The woman who did my lips and chin fat dissolver was Michelle. She rushed so much I was only sat in the chair for 5 minutes. Bare in mind I have had the procedures done with a lovely woman who works at home by herself and it was a 45 minute appointment because she takes care. Half my chin dissolver ended up all over me the same with my lips.(I had this done in December and nothing has changed with my lips or my chin) I was numbed twice before the appointment but it made no difference she was so rough it was honestly horrendous. I’ve had my lips done since I was 18 (almost 9 years) and I’ve never had tears to my eyes since I had gotten lip filler. I would not recommend. The only reason I would come back was to speak to the owner because she was lovely.

December 7, 2024
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Rated 5 out of 5 stars

I have been visiting Cool Contours for…

I have been visiting Cool Contours for a number of years travelling from Essex .....all the staff I have had treatments with are knowledgeable and friendly. I tried the Luxia treatment on my neck in February and had a further appointment on 1st March with Luxia skin booster on my face. I found the results impressive...my face and neck felt smoother and looked glowing! I also noticed fine lines were much fainter. I am 68 and so so very pleased with the Luxia experience....and the wonderful staff.
Well done Lucia and the Cool Contours team ....!!!

February 10, 2024
Unprompted review
Rated 5 out of 5 stars

LUXIA on my Neck

I had LUXIA on my neck this morning and the difference is amazing.
I had no pain or bleeding which I was expecting as I hadn’t had Luxia before but I will definitely be having it again in other areas.
Thanks Louise you are a star, I walked out feeling great about myself.

March 27, 2024
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Rated 5 out of 5 stars

Amazing 🤩

Well what can I say ! Absolutely LOVE cool contours ! On arrival Debbie on reception is so lovely and gives such a warm welcome and straight away I felt not so anxious . I had the Luxia new skin booster in my face done by the lovely Emma , who again was so lovely , gentle and explained my treatment , she even suggested having it done in my lips , which is one thing I would never have done , I did and was so so pleased with the results . I have booked another treatment for a few weeks time . Found my favourite place now . Highly recommend to anyone who is anxious about having any treatments done , so professional and it feels like one big family when you arrive . After a few hard weeks with my partner having cancer you have today made me smile again and so looking forward to my next visit . Thenkyou so so much xx

February 2, 2024
Unprompted review
Rated 5 out of 5 stars

Cool contours Windsor

Absolutely love this beauty clinic alway feel comfortable , anything I’ve had done here has turned out amazing , the receptionist is always available to listen and advise , the staff are excellent would definitely recommend to any one

January 18, 2024
Unprompted review
Rated 5 out of 5 stars

I have been coming to cool contour for…

I have been coming to cool contour for years
Had most of the treatments
Also been a model
Debbie on reception will always ring back when you call.she is helpful and go out her way to help you.
All the theories have time to talk about the treatments and what there feel is best for you
Amazing staff
Great offices.
Helpful
Clean
Thank you all staff if it was not for all your officer's would not be able to have the treatments ❤️❤️❤️❤️

January 31, 2024
Unprompted review
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Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY.

DO NOT ORDER FROM THIS COMPANY.
Ordered the item and it arrived within the timescale, however the item didn't work.
Emailed over a period of 2 months last time this morning and everytime the same message of 'Your message couldn't be delivered. Their inbox is full, or it's getting too much mail right now'.
Shoddy and a scam.

January 3, 2024
Unprompted review
Rated 1 out of 5 stars

Fraud

Even one star is too much! The company doesn't deserve it! I ordered the product and I received completely faulty device. The customer service is terrible! I never get replacement of the product or refund. It's a FRAUD!

November 14, 2023
Unprompted review
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Rated 1 out of 5 stars

TERRIBLE customer service

TERRIBLE customer service! I have emailed and called 3 times with no response. Recieved my order 1 item doesn't fit and have questions about sizing. Will have to disput will credit card company.

June 18, 2019
Unprompted review

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