Your Conveyancer Reviews 

1,498
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 568 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting its efficiency and smooth process. Many commend the professional, helpful, and knowledgeable staff for their responsiveness and clear communication, keeping people well-informed. The easy-to-use online portal also contributes to a positive user experience. However, some customers also noted significant delays in the process, which impacted timely completion. A few other people also felt that communication was poor, with emails being ignored or responses being unhelpful and slow. Some reviewers also mentioned encountering rude or unprofessional staff.

What people talk about most

Service

Consumers find service to be positive, with many reviewers describing it as excellent, first-class, and even... See more

Staff

Users describe positive interactions with staff, frequently highlighting their professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the professional, friendly, and... See more

Response time

Customers had positive experiences with response times, with many reviewers highlighting prompt and efficient... See more

User experience

Customers consistently note positive experiences with user experience, describing the process as seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brian acted for us on the sale of our property and provided an excellent service throughout. Communication was always clear and prompt, and he kept us updated at every stage of the transaction.... See more

Rated 5 out of 5 stars

Went above and beyond every time I needed them. When errors were made or delays were caused by the mortgage company my case manager pushed through to completion in double quick time and extra fun... See more

Rated 5 out of 5 stars

Amy Aylward has been incredibly helpful throughout the whole process. She has taken time to explain processes and always kept in contact with updates. She has worked tirelessly to help us navigate t... See more

Rated 5 out of 5 stars

Your Conveyancer were absolutely fantastic to deal with. They get 11 out of 10! They were so professional, keeping us up to date at all times through the whole process. When you called they answered o... See more


Company details

  1. Conveyancer
  2. Lawyer
  3. Real Estate Attorney

Written by the company

Your Conveyancer - Scotland’s only provider of conveyancing services dedicated solely to the financial services and property sectors. We combine the best of traditional values with cutting edge technology to provide a high quality, customer focused service which has been specifically designed to make the experience of buying, selling and remortgaging as easy and stress free as possible. We really do listen to what our customers tell us and we continually strive to improve what we do in order to give our customers the type of service that they want. Features such as online case tracking, e-mail and text updates as well as our proactive and friendly approach ensure that our customers get regular and accurate communication from us and always know exactly what is happening. When our customers are happy we know that we are doing the right thing. We are solicitors and are regulated by The Law Society of Scotland.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,498)

543 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience, hassle free. The staff were professional, knowledgeable and friendly. The portal was informative and kept me up to date with all aspects of my case. Can’t recommend highly enough.

July 1, 2026
Unprompted review
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Rated 5 out of 5 stars

I had an amazing experience with Sofia

I had an amazing experience with Sofia. Made this whole situation pain free. This was my first time remortgaging and had an issue with another company but Sofia made the whole process easy and would highly recommend 5*

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great service from a great company

From the start of Joe introducing himself to the very finish an excellent service was carried out , kept informed along the way and if anything was needed or any queries Joe was there,
All fees were explained clearly.
The process was very smooth and stress free from start to finish
I would highly recommend this company to anyone who is looking for a conveyancer

June 29, 2026
Unprompted review
Rated 3 out of 5 stars

Not helpful where it mattered- Rebecca saved the day

After i left a negative trustpilot review, a very helpful person called Rebecca called and explained the process of changing our mortgage supplier can include the last month going to your current supplier but that it will be refunded. This was incredibly helpful, yet it should have been explained thoroughly in the beginning to avoid us being stressed and concerned.

Rebecca followed up several times to ensure we knew what was going on and were happy- so shoutout to her for excellent customer service. however, it would have been better if this was done by our original contact. We receieved many emails from from them mainly saying 'everything is fine nothing for you to do'. they over communicated on irrelevant things, and then missed something really important. I would have expected people who deal with mortgages everyday to have seen this and helped us rather than blaming it on us for not understanding it.

July 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Great Service

I had a really positive experience with Amy at Your Conveyancer throughout the purchase of my property.

From the very beginning, Amy was professional, approachable and incredibly efficient. She kept me updated at every stage of the process, so I always knew what was happening and what to expect next. Whenever I had questions, she responded promptly and explained everything clearly, which made what could have been a stressful process feel much more manageable.

I always felt that my purchase was being handled with care and attention, and Amy's communication and support gave me real confidence throughout. I really appreciated how responsive and organised she was from start to finish.

I wouldn't hesitate to recommend Amy and Your Conveyancer to anyone looking for a reliable and professional conveyancing service. Thank you for making the process as smooth as possible!

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

I had an excellent experience with Your Conveyancer from start to finish. They were professional, knowledgeable, and kept me informed throughout the entire process. Every question I had was answered promptly, and they made what could have been a stressful experience feel straightforward and well-managed. Special thanks to Claudia for handling everything so well and being so quick to respond.

June 26, 2026
Unprompted review
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Rated 5 out of 5 stars

More than 5 stars

Without a doubt, this is the most professional and efficient legal team I have ever worked with. Every detail was handled with exceptional care, and they kept me informed throughout every stage of the process with timely updates and clear communication. Their attention to detail, professionalism, and dedication gave me complete confidence from start to finish.

A 5-star rating doesn’t even begin to reflect how outstanding they are. I would especially like to thank Kate Gray for her incredible support, professionalism, and commitment. I truly appreciate everything she has done. I highly recommend this team to anyone looking for first-class legal services.

June 25, 2026
Unprompted review
Rated 1 out of 5 stars

I think snails work here

I think snails work here!
This firmed picked up my mortgage application on behalf of the lender and I must say they are extremely slow and frustrating.
It's been a week between emails now and still no answer to my question. Two items were put on my invoice that should not have been.
Although polite, the solicitor who was dealing with my case reminded me that she worked for the lender and not me and therefore if I needed 'advice' I should get my own solicitor. This frustrated me as I wasn't asking for any advice, I was asking for details of how to find the questionnaire she kept asking me to upload and also if she needed verified copies my ID.
The working practice is chaos for the end user. There are mountains of letters and forms that came from all different places, they have different titles on different platforms and you have to figure out which form the solicitor is actually asking for.
I let her know that I'd uploaded the documents that were needed only to be told that she had not received these via post! In an email, far far away, there was a paragraph that requested one certain document by post. No message from her after she could see I'd uploaded it online to double check it was on it's way.
The process has taken far longer that it should have done, there have been way too many emails with me asking the same question over and over only for the reply to be copy and pasted from a previous email. Important information is hidden away in letters attached to their own platform so if you want to review something you have to log back it.

I've found the service slow and the team unhelpful and I would never use this firm again.

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

I was very happy with the service…

I was very happy with the service provided. Communication was clear, the process was handled efficiently, and everything was explained in a straightforward way when required.
I do not have any specific areas for improvement. Overall, I found the service professional, helpful, and well managed from start to finish.

June 24, 2026
Unprompted review
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Rated 4 out of 5 stars

Fast Acting

Not every transaction will go smoothly- it is safe to say that mine was one of those. Despite numerous hurdles, communication challenges and delays- my case was somehow completed within less than 24 hours.

Callum- thank you for your understanding, patience and empathy during a very challenging time in my life. It is greatly appreciated.

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

My remortgage with additional borrowing was completed less than 3 weeks after instructing Your Conveyancer - so quick and easy. Jordan Stewart was great, communicated quickly and explained things well. The online portal is easy to use and makes the process straightforward - would highly recommended.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service! Quick, excellent communication, my case manager Oliver was superb and very calm when we hit a few sticky points
Couldn’t recommend enough! Fantastic job, thank you

June 19, 2026
Unprompted review
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Rated 5 out of 5 stars

High expectations, distance concerns, ZERO regrets

We’ve proceeded with two properties using Your Conveyancer. Our first we unfortunately had to pull out of, however Izaura was amazing. Prompt with responses and had us in a fantastic position within a matter of weeks!

When we switched to our current property we were allocated to Amy Aylward and our expectations were high after our experience with Izaura, and we were not disappointed.

Quick with responses (sometimes within minutes!!) answered all of my stupid questions, had our paperwork and everything done in a very quick timeframe, and successfully got us from offer acceptance to exchange (today - yay!) in a matter of 8 weeks, with paperwork all sorted out her end by week 6. FANTASTIC!

I was wary of using a distance conveyancer and the EA tried to get us to use their partnered solicitor for convenience but we didn’t want to use the same solicitors as the sellers, and we’re glad we trusted our gut.

Transparent pricing, our costs didn’t increase form our quote, didn’t get charged any fees for not completing our first purchase as advertised (and zero push back from them on this, we didn’t even have to check!).

Now to wait to get the keys to our families home mid July. Super excited, and extremely grateful to Amy.

THANK YOU!!

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Amy Aylward

I was assigned Amy Aylward to handle my case. I’m so glad I was.

Amy was fantastic throughout the whole process. Communication was always clear and timely, and I was kept updated every step of the way. Any questions I had were answered quickly, and all the information I needed was provided without me having to chase anything.

From my offer being accepted to completing on the property, the whole process took just two months, with the legal side being dealt with incredibly efficiently. Amy made everything feel straightforward and stress-free, and I never felt like I had to worry about what was happening behind the scenes.

Buying a house can be overwhelming, but Amy made the experience smooth from start to finish. I would happily recommend her to anyone looking for a solicitor for their property purchase.

Thank you, Justyna S.

June 18, 2026
Unprompted review

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