YourRepair Reviews 

23,142
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 5,792 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff and engineers are exceptionally helpful, professional, and always arrive right on time for scheduled appointments. Consumer support teams are highlighted as polite and efficient, ensuring that policy renewals and general queries are handled very smoothly. People often express satisfaction with the value provided by the maintenance plans and the seamless booking process. Some people were dissatisfied with difficulties getting timely call-outs or repairs when minor boiler issues occurred. Others experienced communication gaps, noting instances of poor responsiveness and a lack of clarity regarding appointment scheduling and policy updates.

What people talk about most

Service

Users describe positive interactions with service, highlighting that engineers arrive promptly and complete... See more

Staff

People report positive experiences with staff, highlighting that engineers arrive promptly and conduct... See more

Customer service

Clients share positive opinions on customer service, highlighting prompt responses and friendly support.... See more

User experience

Consumers find user experience to be very satisfying and straightforward without any problems. Reviewers... See more

Customer communications

Customers had ambiguous experiences with contact. On one hand, reviewers frequently found communication easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been a with Your Repair for a number of years. They have always been a great company to deal with, get issues resolved and assist with annual servicing. Today I spoke with Alex to renew my p... See more

Company replied

Rated 5 out of 5 stars

Very pleased with Your Repair, have had them in place for 6 years since moving to our house. They've only raised prices once and kept it stable since then. They connect us with reliable local engineer... See more

Company replied

Rated 5 out of 5 stars

The response from Your Repair is excellent. The allocated a Company to carry out my annual Boiler Service (Same Company I have had several times before) Whilst the engineer was here I mentioned a conc... See more

Company replied

Rated 5 out of 5 stars

Engineer turned up at agreed time to service my gas boiler. Friendly and polite explaining exactly what he was going to do and how long he thought he'd be there. Took the time to inspect the back o... See more

Company replied


Company details

  1. Boiler and Heating Service
  2. Plumber

Written by the company

Boiler & Home Emergency Cover

Written by the company

Avoid Expensive Repair Bills...
We offer a range of plans to protect your, boiler, heating, plumbing, electrics, drains and kitchen appliances against the expensive cost of repair.
3 Year Fixed Price
No more price hikes! We fix your monthly price for up to 3 years, no matter how many claims you make.
Instant Cover
When you switch to us from another provider, we'll give you instant cover to ensure continious protection from the moment you sign up. You can also select a future start date so your instant cover starts the second your existing policy ends. No stress, no over lap and no gaps in cover.
Free Boiler Service
To keep you and your family warm and safe all year round, all our standard plans include a free annual boiler service worth £80, every year for the life of your plan.
Unlimited Claims
You can claim as many times as you like and there's no limit on the value of each claim.
All Parts & Labour
All parts labour and call out charges are included in your monthly plan.
24 Hour Callouts
Our UK based emergency claims line is open 24 hours a day, 365 days a year.
Boiler Replacement Promise
Don't worry, in the unlikley event that we can't repair your boiler and it's under 7 years old, we'll replace it at our expense.
Manufacturer Repairs
We believe the best people to repair your boiler are the people who made it, thats why we've partnered with most major boiler manufactures such as Worcester, Ideal, Baxi & Vaillant who carry out repairs on our behalf. For plumbing and drain repairs we work with Lanes for Drains to deliver a rapid emergency response, nationwide 24/7 365 days a year. This is all backed up by our growing network of over 5000 qualified gas safe registered engineers

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

23K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(23,142)

5,234 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Only a positive experience with your repair

I already have cover for my rental property and have now switched my home cover. I have only had a positive experience with Your Repair. Thanks Alex for your help today.

August 25, 2026
Unprompted review
YourRepair logo

Reply from YourRepair

We appreciate your positive feedback and 5-star rating! We're delighted to hear that you've had such a positive experience and have now switched your home cover to us.

Rated 5 out of 5 stars

Well mannered engineer explained what…

Well mannered engineer explained what he did very pleasant arrived on time no complaints would recommend this company to any homeowners. Many thanks .

August 22, 2026
YourRepair logo

Reply from YourRepair

We're delighted to hear that our engineer was well-mannered, explained everything clearly, and arrived on time. We truly appreciate your recommendation and positive feedback!

Rated 5 out of 5 stars

Good reminders on when service of…

Good reminders on when service of boiler is due . Supplying good company's to complete service on a day to suit me .

August 21, 2026
YourRepair logo

Reply from YourRepair

We're delighted to hear that our reminders for your boiler service are helpful and that we were able to provide suitable companies to complete the service at your convenience. Thank you for your positive feedback!

Rated 5 out of 5 stars

The Engineer done my annual boiler…

The Engineer done my annual boiler check . All the checks are done very promptly. Happy with the service

August 16, 2026
YourRepair logo

Reply from YourRepair

We're delighted to hear that your annual boiler check was completed promptly and that you're happy with the service provided. Thank you for your positive feedback!

Rated 5 out of 5 stars

Couldn't Ask for Better Service!

Eddie Allsopp (All Gas & Heating) was our engineer. He communicated clearly, fixed the issue with the heating system, and serviced the boiler. I'd definitely prefer to use Eddie for future servicing.

August 24, 2026
YourRepair logo

Reply from YourRepair

We're delighted to hear about your positive experience with our engineer! It's wonderful to know that the communication was clear and that the heating system issue was resolved efficiently. We appreciate your kind feedback.

Rated 5 out of 5 stars

Swift response and help with a tap…

Swift response and help with a tap problem

August 4, 2026
YourRepair logo

Reply from YourRepair

We're delighted we could assist you promptly with your tap problem. Thank you for your positive feedback; we appreciate it greatly.

Rated 5 out of 5 stars

Great service from Alex who was very…

Great service from Alex who was very helpful and assisted me with my renewal. Made it easy to deal with and was very nice. Thanks for your help.

August 24, 2026
Unprompted review
YourRepair logo

Reply from YourRepair

We're delighted to hear you had such a positive experience with our team member! We appreciate your kind words about their helpfulness and making your renewal easy.

Rated 5 out of 5 stars

I emailed Sunday lunch time

I emailed Sunday lunch time. I had a phone call from an engineer early evening and everything was fixed by Monday afternoon.
Absolutely brilliant.
On site engineer was fantastic.

August 21, 2026
YourRepair logo

Reply from YourRepair

We appreciate your 5-star rating and positive feedback! We're glad our team responded quickly and efficiently, and that the engineer provided fantastic service to resolve everything by Monday afternoon.

Rated 5 out of 5 stars

The response from Your Repair is…GREAT.

The response from Your Repair is excellent. The allocated a Company to carry out my annual Boiler Service (Same Company I have had several times before) Whilst the engineer was here I mentioned a concern I had regarding a noise from the water, when tap was running. He then, during an extremely hot day go into my loft and work out the problem. He was above and beyond in doing this - I was so grateful. I would like to mention his name, but not sure this is possible. Your Repair then sent another engineer to carry out this problem. I am very impressed. Thank you.

August 17, 2026
YourRepair logo

Reply from YourRepair

We are so pleased to hear about your excellent experience with our service! It's wonderful to know that our allocated company and engineer went above and beyond to address your concerns during the boiler service. We truly appreciate you sharing your positive feedback and are glad we could resolve the issue for you.

Rated 5 out of 5 stars

Excellent service from YourRepair

Excellent service from YourRepair! Quick response times, friendly customer support, and highly professional engineers. They made what could have been a stressful situation completely worry-free. Great value for money—I wouldn't hesitate to recommend them to family and friends.

August 21, 2026
YourRepair logo

Reply from YourRepair

We appreciate your positive feedback and 5-star rating! We're delighted to hear that our quick response times, friendly customer support, and professional engineers made a potentially stressful situation worry-free. We're so pleased you found great value and would recommend us.

Rated 5 out of 5 stars

Good service

August 19, 2026
YourRepair logo

Reply from YourRepair

Thank you for taking the time to leave us a review. We're delighted to hear you had a positive experience. Your feedback is greatly appreciated, and we look forward to helping you again in the future.

Rated 4 out of 5 stars

Engineer was very pleasant and polite

Engineer was very pleasant and polite, seemed to carry out the service efficiently.
Will only know for sure over time.

August 21, 2026
YourRepair logo

Reply from YourRepair

We appreciate your feedback and are glad to hear our engineer was pleasant and polite, and that the service was carried out efficiently. We hope everything continues to meet your expectations!

Rated 5 out of 5 stars

The engineer was very polite

The engineer was very polite and efficient he fixed the problem in very quick time. Well done your repair.

August 21, 2026
YourRepair logo

Reply from YourRepair

We appreciate your feedback and 5-star rating! We're delighted to hear that our engineer was polite and efficient, and fixed the problem quickly.

Rated 4 out of 5 stars

Engineer was very pleasant and…

Engineer was very pleasant and explained everything to me.

August 21, 2026
YourRepair logo

Reply from YourRepair

We appreciate your feedback! We're delighted to hear that our engineer was pleasant and thoroughly explained everything to you, ensuring a positive experience.

Rated 1 out of 5 stars

Be aware that by signing up with…

Please be aware that by signing up with this company, you are entering into a 12-month contract. If you decide to cancel before the end of the contract, you may still be required to pay for the remaining months.
I would strongly recommend checking the terms and conditions carefully before signing up. In my experience, the cancellation terms are very costly, and I would advise others to think carefully before choosing this company

August 24, 2026
Unprompted review
YourRepair logo

Reply from YourRepair

Hello,

Thank you for your feedback. We’re sorry to hear of your dissatisfaction.

Whilst we would always explore all options available to assist each customer on an individual basis, as a repair policy, our plans are for a 12-month term, as outlined in the Service & Support Agreement provided prior to signing up.

Unfortunately, the options we offered were not accepted, and you chose to proceed with the applicable termination fee. We can only apologise that we weren’t able to reach an outcome that suited you, and we appreciate you taking the time to share your feedback.

Kind regards,
YourRepair

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look