Yours Clothing Reviews 

How this company has 4 stars is a mystery, as there seems to be more bad reviews lately, rather than good. This isn't a review for their clothes it's for their customer service who talk to you like you are taking their time up and just being a problem to them! Unfortunately Yours do not let you choose what delivery company you'd like to deliver your items, as I certainly wouldn't choose Yodel. Yodel left my parcel at a safe place of THEIR choosing. This place was by a plant pot and deemed it safe. Well that would all be ok if I actually had a plant pot and if I didn't live in a block of flats where the entry door opens up on to a road. Yodel kindly took a picture of my parcel by a plant pot and said yep we've delivered it. I contacted Yours customer service and said this was not the case and they started a whole investigation. As I was asking questions about the how long it would take, they spoke to me like I was hindering them and taking their time up, not that it's their job to give information and to help customers. By the way it's up to 14 days and if any of the bad reviews on her are anything to go by, I might not even get my items or a refund. So fingerscrossed hey!
Your customer service sucks and they have seriously bad attitudes. You might need to send them back for some better training skills on how to be a decent person.

Been shopping with yours online and in store for a good few years now and have started to see a decline in the quality of clothes, sizing and poorly made items, seem to be returning a lot of items now and keeping just a a few bits. It is such a shame because us bigger girls don’t get so much choice and yours was my favourite go to place.

The clothes might be nice but I am extremely disappointed with my experience. I want to return some items and was able to create a return order in the system, but I never received the return label (and no, it is not in my spam folder).
What makes it even worse is the complete lack of support. I have sent multiple emails to customer service regarding this issue, but I haven't received a single response. It feels like they just ignore you once they have your money.
This was definitely the last time I ordered from this shop. I would not recommend buying here if you value decent service.

“Update: I still have not received my order or any solution. Customer service has stopped responding.”

My money down the drain and easy money for big company..
They do not take responsibility when you have not received youre order... they basically just call you a liar.... They actually don't care.
Still horrified.

Great shopping experience at Yours on Friday 10th April. I desperately needed some clothes for a family event the next day and was pleasantly surprised to find a decent range of outfits. What was even better was the men’s clothing brand Bad Rhino was situated within the store so I was able to select some gear for my husband as well. Teagan was on duty that day and went out of her way to help me select garments. Fantastic service! Thanks Teagan ❤️

So nice BadRhino clothing for men staff always welcome you with a warm welcome. I will recommend it too other people
R Burns.

Absolutely shocking customer service! I made an order for new clothes worth £300 and only half of my order was delivered. I contacted the customer service where Ellie was absolutely useless, she was like a chatbot keep repeating the same thing..... they investigated it with the delivery company EVRI apparently - even though the package was untouched and was promptly delivered - only to get back to me after 3 days of chasing them with the reply " Every item has been promptly scanned in our warehouse and weighed and the weights of the package was the same when the package was delivered" Oh well , reading the feedbacks I am not the only one who got this answer apparently. Clearly the mistake must have been made in their warehouse !!!!!! Maybe one of the employees nicked the items? Who knows. They said they are unable to provide any refund or replacement even though I provided photos of all the labels, every piece of clothes and the shipping label as well for them on the received items. Absolutely ridiculous! I will dispute the charges for the missing items through the payment method used however please be aware! I love the clothes from yours but I won't ever be ordering online anymore........Fuming

The women in the Yours Liverpool store are super helpful with good fashion sense! Great store, very friendly staff and good vibes! I really appreciated their help.

Wife did a shop this past weekend at Yours. Never been there so didn't know what to expect. I had a really good experience and ended buying way more than we thought we would but the quality, fit and price were good.

If I ever order from them gain I would have it sent to shop. I ordered 3 items and only 2 arrived in parcel. I complained and was told that the parcel went through its checks ok. The weight was consistent. They asked about the parcel if it was in good condition and it was. Something definitely went wrong at their end. They will not believe me so was charged for no item. I am extremely disgusted in the company and probably will not use them again.

Love the clothes as cannot get other clothing stores for larger ladies that got well

They charge you £1.99 to return their awful badly made over priced clothing.

Dreadful company. Avoid.

Have to pay for delivery and returns. Fair enough for delivery but think it’s pretty poor to have to pay for returns. It’s cost me almost £6 for one items to be sent a returned and it only cost me £14 for the item. Wouldn’t use again based on this

I had 2 orders , one came quickly and perfectly happy with it. The other item I am still waiting for even though I paid for next day delivery this item was needed for a holiday, we leave in 2 days time, I hope it is sorted by then

Uxbridge
I was in your Uxbridge store last week and found the shop very clean and easy to find exactly what I was looking for, your staff were super helpful and friendly. I look forwards to coming back soon.
L.Kendrick

I shop at Braehead Store in Glasgow and i cannot fault the service. The staff are lovely and so are the lovely clothes. I order online and it comes to store in two working days. I love these clothes and even if you are a size 12 you can still buy the clothes. So lovely and in fashion. Love love this store. Great company lovely clothes.

Nothing in my order fits I also ordered two sizes bigger than my size. They look awful and fit badly

Afyer having a missing refund with Evri and them not being any help, I emailed Yours and it was sorted withing the hour! Thank you for making this stress free!

Shocking customer service. Parcel was apparently left next to a bin, by yodel. Picture doesn’t show that it’s my bin. The parcel was not handed to any neighbour, I didn’t say where to leave it cos I didn’t know it was being delivered. I was out all day and night but morning after couldn’t find the said parcel. Yours have said yodel have delivered it to a secure place. If it was next to the bin, they have left it in full view on a busy pathway and road. This is not secure, I mean use your common sense. I have a garden round the back, why not put it there. They have just agreed with Yodel and won’t refund. Even after obtaining a police report. Raised a chargeback and they disagreed with that. What type of company is this? I’m paying for goods I haven’t received. Clear scam company DO NOT USE

Best hope your package doesn't get stolen. They block emails you send them and take your money for products you don't receive even when you give them a crime number when requested.

Shocking, disgusting company.