Yours Florally Ltd Reviews 121

Dead dried out flowers arrived a day late. I thought they would use a local agent but they are sent to central Queensland from Sydney so you get dead, dried out broken flowers that were put straight in the bin.

Definately NOT worth the money , was NOT impressed at all , order elsewhere 😤

Arrived 4 days late for my birthday. Dead. How they expect flowers to last in Sydney weather stuck in a courier van allday ( arrived at 4pm), i have no idea. The box was burning hot when it was handed to me . Reading the reviews it seems common. You would think they would invest in a proper flower air conditioned courier, or perhaps they just don't care? Worst bunch of cheap flowers i have ever received , considering my mum paid for the most expensive!

Thankful so much for some of the best flowers i have seen.My daughter lived in the UK for 2 years and i used a UK site to send flowers in a box,which i had never heard about.She was always surprised with the quality of the flowers.
She has since returned to Australia and her partner still living in the UK sent her flowers from your company for her birthday a week ago.When
she opened the box the flowers looked nice but every day more flowers come out and they are absolutely beautiful.We did not imagine that flowers being delivered in a box could become some of the best flowers that we have seen.
I am so glad that a company in Australia sends flowers like this ,as i thought it was only the UK that did it.
Thank you so much for the beautiful flowers which made my daughters birthday great, knowing that her partner was thinking of her in these uncertain times especially since they do not know when they will see each other again.
Kathy

Just came back home, at the door a nice box containing flowers from Floraly.....I was stunned, opened the box and inside a huge bunch of various flowers, with instructions on what to do with them.... I loved it, was great and unexpected ! I will enjoy them for quite a while I think, they are very fresh and perfumed. Thanks Floraly!

Have ordered with yours florally a few times - every time have received very high quality, long lasting flowers and always delivered promptly. Will continue using!!

I was reluctant to leave this review until I had heard back from Yours Florally, but I feel it's been left long enough now with no reply to warrant the two stars.

My first experience of using Yours Florally was because they had the most beautiful flower arrangement "Jingle Bells" which perfectly suited the occasion of my sisters Christmas Engagement. The image showed two beautiful flowers being binded together with some kind of cord, with Christmas firs and pine cones - the entire thing was just so beautiful so I spent the extra to get the vase too - as the top of the vase had a beautiful willow type red funnelling.

I was so excited that I chose the wrong address for delivery (my own), and sent an email asking for this to be recitified. I recieved an email with the corrected email acknowledged (despite the sender of the email getting my name wrong).

Later in the day I received a call to say that the delivery driver could not find the address. They said they had found the "next door neighbours" but not their house - which was next door with the number marked clearly on it - so this only added insult to injury. Despite asking for a confirmation of the flowers being delivered due to this mishap, none came.

All of this could have been forgiven if the beautiful arrangement had arrived as advertised. Instead a vase wrapped in red tissue arrived at the door. The image depicted two baby bulbs wrapped together in this coil, but what arrived was 3 fully bloomed flowers, one of which was brown and the stem broken. The "binding coil" was sproatically THROWN at the arrangement and it seemed that no more care or attention to detail was taken other than lifting left overs off the floor and putting them in a vase. The picture looked no more like the arrangement than any other on the site.

While I understand that seasonal flowers can change throughout the year; as this was a Winter arrangement one would assume that the winter flowers would be available.

The final result was VERY dissapointing and looked nothing like the picture advertised on the site. Despite writing on the gift tag the sentiment of the "two flowers binded together" this seemed to escape the attention of whomever was arranging the flowers. There wasn't a winter fir sprig in site. Overall a very sad experience, and still awaiting feedback from their team.

Update since recieving reply from company CEO, 6 weeks after initial contact was made. (Have combined these two reviews into the one):

Further to my very disappointing experience which I've mentioned above, I'd like to further add to the poor after sales and customer service this company has to offer.

I left a complaint at the beginning of January, a further email at the end of January and a voicemail yesterday. It's the 10th Feb and I've just received my replies.

The company state that due to 23rd December being very busy, my Christmas Flower arrangement had to be substituted with other flowers. They assured me they were of a similar quality and value; however the recipient who received a dead flower and broken stem would strongly disagree.

Much of the disaster was pandered onto it being a busy time of year, an excuse I don't think is acceptable.

When I challenged for a refund I was told that I didn't claim within 24 hours - a bit cheeky considering it was then Christmas Eve - and from a company that takes 6 weeks to reply to an email?

I was told in the emails that they pride themselves on giving great customer service; however they never once acknowledged the pictures of the poor flower arrangement I sent that matched NOTHING like the one in the picture. When I challenged this further the reply from the company was "This matter is closed" - hardly what I would call exceptional customer service. Any other business with any kind of decorum would simply write it off as a bad job and accept responsibility - there was absolutely not an inch of movement with them regarding the poor state of the flowers.

I would urge anyone considering flowers for a special occasion to steer very clear unless, like me, you want your day spoilt.

Acknowledging there is a limited selection; picked the cheeriest Christmas arrangement they had. Substitution unacceptable. Two unsatisfactory exchanges of emails with the company OWNER; very unprofessional service. You would never find this at ANY florist in America. What a dissapointment and embarrassment for myself and my dear friends in Ireland. If you are going to run a company that outsources deliveries to local florists, you need to take some responsibility. No integrity at all.

I removed the first NAME of the person who I dealt with but considering she uses it herself in replying to another review earlier in December, how much sense does that make?

On Dec 22, 2014, she said she would refund the delivery charge but she NEVER did that. "As a gesture of goodwill however, I will refund you the delivery charge even though we had to attempt delivery twice."

Service was very good items arrived the day after the order. Had a problem entering details on the Website and rang the Company. The Irish girl I spoke to was extremely helpful & friendly

I ordered flowers for a funeral in Dublin and I live in New York. I ordered them online and they were delivered on time and I heard they were beautiful. My only issue is that when the charge went through on my credit card, I was charged an extra $17 in the currency conversion. The total was approximately €54 which should have come out to about $67. Instead I was charged about $84. I called the credit card company and they said the only thing I could do was dispute the charge which seems like more trouble than it's worth.

Wonderful service. Wonderful communication. Very thoughtful and concerned people working for this buisness. They made my order get there in time for a funeral when I totally forgot about the time difference between US and Ireland.

I had flowers sent to my boyfriend's family after his father passed. They all commented on how beautiful they were. And they were delivered quickly without any issue. Thanks!

I ordered flowers for one of my team who has just had her 4th baby. She was thrilled as they arrived just as she got back from the hosputal. I was confident that Yours Florally would deliver exactly what was ordered. The order process was simple and fast. Thank you for an exceptional service.

they arrived for the date I'd booked and apparently looked amazing!

I had no idea how to send flowers to my cousins in Ireland, whose mum had passed away. I found this site, and it was easy, and my cousin said the flowers were beautiful and delivered on time. I would recommend this company.

Prompt professional service, as M&S let me down big time

Thank-you for being helpful, empathetic and so, so friendly. Since the loss of my beloved mother who is buried at home in Tipperary town you have delivered beautiful flowers for me from the UK to my uncles house in Ireland so that our family can ensure we remember our wonderful wife/mother/grandmother on special occasions & anniversaries throughout the year . You have never let me down- once again thank-you!

I cannot recommend this florist more, I had an incomplete address and they stopped at nothing to make sure the flowers got to the person that they were intended for. They even called the local cab company for help finding the address. The flowers that arrived were beautiful, the recipient said she had never received nicer flowers. A big special thank you to Mary who sent no fewer than 10 emails to me throughout the order keeping me in the loop! I was in Australia sending flowers to Ireland.

Such a good experience I would recommend these guys for there beautiful flowers and customer service any day!

Everything was just perfect! Very good value for money!

I placed an order online with Yours Florally and I didn't have a contact phone number for the recipient. They telephoned me later in the day on two occasions to make sure I was able to put in the required number. The agent was exceptionaly pleasant and helpful, giving me total confidence in the service being provided. I received an email telling me when the delivery had been made and the recipient was delighted with the product. Full marks to Yours Florally!!!