I have bought from Yuplay twice now [Subanutica and Hogwarts Legacy] and both times I've payed less than twenty dollars and have gotten the keys within ten minutes. I know it says instant delivery but... See more
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Review summary
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I bought Spec Ops the Line for Steam. Although IT is not possible to purchase it directly via Steam I was able to buy this key and enjoy my new (old) game. The activation worled instantly. I would def... See more
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Tried em for the first time! Martin from the support team helped me out A LOT with my purchase and although I was skeptical they really do deliver on their no hidden fees and competitive pricing.... See more
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The transaction went smoothly and there were no additional fees. The purchase I made was a pre-order and on the release day I immediately received the key, which worked perfectly. It’s also possible t... See more
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Company details
- #31 of 106 best companies in Gaming service Provider
Written by the company
We offer a wide range of games with up to 92% OFF! Our mission is to become the favourite landing-place of every gamer! With us, you won’t have to think about anything other than the upcoming hours of exciting gaming experience. Whether you’re looking for the latest the developers have spawned or you’re seeking old and classic titles, we always got you covered! And remember that with us you’ll always have a GG!
Contact info
United States
- support@yuplay.com
- www.yuplay.com
4.7
Excellent
4K reviews
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Reply from YUPLAY
Dear Valued Customer,
Thank you a lot for the great 5-star review. It is customers like you who motivate us to continually enhance our services and exceed expectations.
We would like to express our utmost appreciation for your support as an invaluable member of our customer community.
We eagerly look forward to the privilege of serving you again in the future, and we assure you that we will spare no effort in delivering an exceptional experience each time.
Thank you once again for your continued trust.
Warm regards,
Good Service
Key was delivered promptly. Price was good. If I remember correctly I had to create an account, this is the only small downside.
April 16, 2026
Reply from YUPLAY
Dear customer,
Thank you for your kind review! We’re really glad to hear you were happy with the delivery speed and pricing.
Regarding the account creation, we completely understand—it’s a small extra step, but we’ve kept the process as quick and easy as possible to ensure a smooth and secure experience. It only takes a moment and helps us provide better support and order tracking.
As a thank-you, you’ll also receive a 5% discount code for your next purchase—we’d be happy to have you back!
We truly appreciate your feedback and hope to serve you again!
Finger weg!
Tja, Produkt gekauft, das angeblich in Deutschland aktivierbar ist. Ist es natürlich nicht.
Da der Live-Support "überlastet" ist, wird man gebeten, ein Support-Ticket auszufüllen.
Leider kann man dieses Ticket dann nicht abschicken.
Das macht den Eindruck, es ist gewollt, dass Supportanfragen ins Leere laufen.
Habe jetzt über das Kontaktformular eine Anfrage gestartet und habe auch direkt klar kommuniziert, dass wenn in den nächsten Tagen keine Antwort kommt, der Support weiter "zu beschäftigt" ist und keine Support-Tickets möglich sind, wird die Kohle eben über die Bank zurück gebucht und als Betrugsversuch markiert.
Update:
Your statement “we have not received any response from your side” is incorrect and misleading.
Timeline:
– My review was posted yesterday evening
– Your emails were sent today around 11:00
– I replied the same day in the evening after work
Suggesting a lack of response under these circumstances is not acceptable.
I also reject your claim that I did not use your support channels. As clearly stated in my original review (which you apparently did not read carefully), those channels were not usable at the time:
– Live chat was unavailable due to “overload” and redirected me to the ticket system
– The ticket system itself did not work (submit button non-functional)
The only functioning channel was the contact form, which I used.
These are verifiable facts.
The core issue remains unchanged: the product was advertised as activatable in Germany, which it is not. On top of that, the provided support paths to resolve this issue were effectively unavailable.
Instead of questioning customers and publishing misleading statements, it would be more helpful to ensure that your support systems actually work. A functioning ticket system and an available live chat would likely reduce the need for these kinds of public disputes.
This was my last purchase from your store.
Final update:
I have now received a replacement key, which works. The immediate issue is resolved.
However, this does not change my overall assessment. The initial response from support attempted to shift responsibility onto the customer instead of addressing the actual problem. That kind of handling is not acceptable.
Based on this experience, I will not make any further purchases here. I have no interest in dealing with this kind of process again in the future.
Other platforms such as Kinguin, Eneba, etc. handle similar issues more efficiently and without blaming the customer.
Additional update:
Even after resolving the issue, support continues to insist that their ticket system “works fine,” despite the fact that it was not functional in my case at the time (non-working submit button, live chat unavailable).
This reinforces the impression that responsibility is still being shifted onto the customer rather than addressing the actual problem.
If a case involving such a trivial amount already leads to this level of friction and deflection, it raises serious concerns about how more significant issues would be handled.
My decision not to purchase here again remains unchanged.
April 17, 2026
Unprompted review
Reply from YUPLAY
Dear Customer,
We’re genuinely surprised by your feedback, especially as you are a returning customer with several previous orders. We fully understand how frustrating this must be, and we are truly sorry for the inconvenience caused.
We are also disappointed that your first review after several successful purchases is a 1-star rating, and that we haven’t had the opportunity to receive positive feedback from your previous experiences.
We would like to clarify that there is absolutely no intention on our side to block or ignore support requests. When a message is left in our live chat, it is automatically received by us via email. Unfortunately, in this case, we did not receive enough information to identify and resolve the issue directly.
We have already sent you 2 emails requesting additional information, but unfortunately, we have not received any response from your side. In those emails, we asked you to clarify which of the two DLCs in your order is experiencing the activation issue.
Without this information, we are unable to proceed with a resolution or offer a refund, as we need to identify the exact product affected. Your cooperation is essential for us to assist you properly.
Once we receive the requested details, we will review your case as quickly as possible and work towards a fair solution.
Regarding contact options, we provide multiple ways to reach us:
– Live chat
– Direct email communication
– Contact form (not linked to an order)
– Ticket option available under the purchased product
This is why we are quite surprised that you experienced difficulties reaching us. We would truly appreciate your feedback on this, as it will help us investigate further and improve our systems if needed.
Please reply to our emails with the requested details, including your order information and, if possible, a screenshot of the error message you are encountering.
Once we receive this information, we will provide a solution within 10 minutes.
Our goal is always to support our customers and resolve issues fairly and efficiently.
We hope to have the opportunity to provide you with a 5-star experience next time, as we truly value you as our customer.
Thank you for your patience and understanding.
Best regards,
Reply from YUPLAY
Dear Valued Customer,
We hope this message finds you well!
First, we want to thank you a lot for the great 5-star review.
At Yuplay, we strive to provide the best possible products and services, and your kind words are a testament to our efforts.
Your review motivates our team to continue providing our customers with the best experience on our site.
Thank you once again for your kind words and for being an integral part of our community. We look forward to serving you in the future.
Kind regards,
Reply from YUPLAY
Dear Customer,
We hope this message finds you well!
It's incredibly inspiring to see that you had a 5-Star experience with us.
Your positive feedback fuels our passion for providing top-notch service and products.
Have a wonderful day!
Kind regards,
Reply from YUPLAY
Dear Customer,
It's incredibly inspiring to see that you had a 5-Star experience with us.
We're thrilled to hear that you found our prices to be competitive and that you're satisfied with your experience. At YuPlay, we're committed to providing excellent value for our customers, and we're delighted that you noticed.
It will be truly our pleasure to serve you in the future.
Please do not hesitate to contact us if there is anything we can do to make your experience even better!
Hope to see you around :)
Best regards,
Fast and easy
Fast and easy
Got Pragmata Deluxe for steam, paid with GooglePay, everything went smooth, got my Steam key in seconds.
April 16, 2026
Reply from YUPLAY
Dear Valued Customer,
Thank you a lot for the great 5-star review. It is customers like you who motivate us to continually enhance our services and exceed expectations.
We would like to express our utmost appreciation for your support as an invaluable member of our customer community.
We eagerly look forward to the privilege of serving you again in the future, and we assure you that we will spare no effort in delivering an exceptional experience each time.
Thank you once again for your continued trust.
Warm regards,
Reply from YUPLAY
Dear Customer,
We’re happy to see that you had a 5-Star experience at YuPlay!
We extend our heartfelt gratitude to you for being an invaluable part of our customers.
Your review fills us with immense joy and satisfaction!
We eagerly anticipate the privilege of serving you again in the future :)
Wishing you a wonderful day ahead!
Best regards,
Reply from YUPLAY
Dear Customer,
It's incredibly inspiring to see that you had a 5-Star experience with us.
We would like to express our deepest gratitude for your great review and thank you for being our valued customer.
We eagerly look forward to the opportunity of serving you again in the future.
Thank you once again for your kind words and for being an integral part of our community.
Best regards,
Reply from YUPLAY
Dear Customer,
We’re happy to see that you had a 5-Star experience at YuPlay!
Your happiness and satisfaction are our top priorities, and we are committed to continually enhancing your experience.
At Yuplay, we greatly appreciate positive customers like you and it will be truly our pleasure to serve you again in the future.
Please do not hesitate to contact us if there is anything we can do to make your experience on our site even better!
Kind regards,
Reply from YUPLAY
Dear Customer,
It's incredibly inspiring to see that you had a 5-Star experience with us.
We're thrilled to hear that you found our prices to be competitive and that you're satisfied with your experience. At YuPlay, we're committed to providing excellent value for our customers, and we're delighted that you noticed.
It will be truly our pleasure to serve you in the future.
Please do not hesitate to contact us if there is anything we can do to make your experience even better!
Hope to see you around :)
Best regards,
very quick to buy and get key
April 15, 2026
Reply from YUPLAY
Dear Customer,
We’re happy to see that you had a 5-Star experience at YuPlay!
We extend our heartfelt gratitude to you for being an invaluable part of our customers.
Your review fills us with immense joy and satisfaction!
We eagerly anticipate the privilege of serving you again in the future :)
Wishing you a wonderful day ahead!
Best regards,
Always fast deliveries and prepurchase on time
Always fast deliveries, never fake keys, and the most important thing to me: they gave you PRE PURCHASE keys on time, not after game release for losing pre order bonus.
April 15, 2026
Reply from YUPLAY
Dear Customer,
Thank you so much for taking the time to leave us a wonderful 5-star review on Trustpilot. Your feedback truly made our day!
We are thrilled to hear that you had such a positive experience with us, especially regarding our fast deliveries.
We truly value your support and loyalty as a customer.
If there’s anything we can do to assist you or if you have any further feedback, please don’t hesitate to reach out to us.
Best regards,
Reply from YUPLAY
Dear Customer,
It's incredibly inspiring to see that you had a 5-star experience with us.
We are delighted to hear that you were satisfied with our instant delivery, easy payment process, and great offer. Your positive feedback means a lot to us.
We would like to express our sincere gratitude for your wonderful review and thank you for being our valued customer.
We eagerly look forward to the opportunity of serving you again in the future.
Thank you once again for your kind words and for being an important part of our community.
Best regards,
I love the martin he is the one!
April 15, 2026
Unprompted review
Reply from YUPLAY
Dear Customer,
It's incredibly inspiring to see that you had a 5-star experience with us.
We are truly glad to hear your enthusiastic feedback and that Martin made such a positive impression on you. We will be sure to share your kind words with him.
We would like to express our sincere gratitude for your wonderful review and thank you for being our valued customer.
We eagerly look forward to the opportunity of serving you again in the future.
Thank you once again for your kind words and for being an important part of our community.
Best regards,
Reply from YUPLAY
Dear Customer,
It's incredibly inspiring to see that you had a 5-star experience with us.
We are delighted to hear that all the keys you purchased worked without any issues, and we truly appreciate your continued trust in our service.
We would like to express our sincere gratitude for your wonderful review and thank you for being a valued returning customer.
We eagerly look forward to the opportunity of serving you again in the future.
Thank you once again for your kind words and for being an important part of our community.
Best regards,
fast and cheap
April 11, 2026
Reply from YUPLAY
Dear Customer,
It's incredibly inspiring to see that you had a 5-star experience with us.
We are very pleased to hear that you found our service both fast and affordable. Your satisfaction means a great deal to us.
We would like to express our sincere gratitude for your wonderful review and thank you for being our valued customer.
We eagerly look forward to the opportunity of serving you again in the future.
Thank you once again for your kind words and for being an important part of our community.
Best regards,
Reply from YUPLAY
Dear Customer,
It's incredibly inspiring to see that you had a 5-star experience with us.
We are thrilled to hear that you are very pleased with the results and that you had great cooperation with our team.
We would like to express our sincere gratitude for your wonderful review and thank you for being our valued customer.
We eagerly look forward to the opportunity of serving you again in the future.
Thank you once again for your kind words and for being an important part of our community.
Best regards,
I was having a problem with Middle…
I was having a problem with Middle Earth Shadow of War game on PC Xbox acount and game was so expensive on steam so I bought this key from them and it worked perfect!
April 15, 2026
Unprompted review
Reply from YUPLAY
Dear Customer,
It's incredibly inspiring to see that you had a 5-star experience with us.
We are delighted to hear that your issue was resolved successfully and that your purchase of Middle Earth: Shadow of War worked perfectly. It’s great to know we could provide you with a reliable and more affordable option.
We would like to express our sincere gratitude for your wonderful review and thank you for being our valued customer.
We eagerly look forward to the opportunity of serving you again in the future.
Thank you once again for your kind words and for being an important part of our community.
Best regards,
Steam KCD2 DLC
First time user. Was a bit hesitant at first but I'm glad I pulled the trigger. Soon as I paid I instantly received my key to activate the dlc through steam app. Overall saved myself 75% and will definitely use again.
April 12, 2026
Reply from YUPLAY
Dear Customer,
We’re happy to see that you had a 5-Star experience at YuPlay!
Your happiness and satisfaction are our top priorities, and we are committed to continually enhancing your experience.
At Yuplay, we greatly appreciate positive customers like you and it will be truly our pleasure to serve you again in the future.
Please do not hesitate to contact us if there is anything we can do to make your experience on our site even better!
Kind regards,
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