Yupptv Reviews 

3,363
TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, most reviewers were let down by their experience overall. Customers frequently complained that customer service teams were completely unhelpful, unresponsive, and continuously failed to provide any meaningful solutions to their ongoing problems. Many people also mentioned that subscription billing processes were extremely confusing, poorly explained, and very difficult to cancel directly through their user profiles. Some reviewers were not happy with constant technical glitches, unexpected buffering issues, and frequent application crashes that completely ruined their video streaming. Others noted that intrusive advertisements repeatedly interrupted their favorite programs, making it nearly impossible to comfortably enjoy watching anything on the platform.

What people talk about most

Customer service

Clients share profound dissatisfaction with customer service, reporting a complete lack of support and... See more

Subscription

Reviewers highlight negative aspects of subscription, consistently expressing deep frustration with the... See more

Service

People report negative experiences with service, consistently describing the streaming platform as... See more

Response time

Consumers express deep frustration and dissatisfaction regarding response times, consistently reporting that... See more

User experience

Reviewers mention negative feedback about user experience, highlighting terrible, outdated interfaces and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Horrible service. Im trying to watch big boss and asking for help to watch it back to back... wasnt helpful at all kept repeating the same things. Didnt even try to go check what was wrong. Please don... See more

Company replied

Rated 1 out of 5 stars

I subscribed yesterday. Money deducted immediately but after 24 hrs still cant watch anything. If I click on any show or movie it says "you have to subscribe". But in settings it shows subscribed. I h... See more

Company replied

Rated 1 out of 5 stars

My experience is really bad. i just take subscription for one month. they renewed automatically after that. I did not get refund after complaint. This is nit user friendly channel. I never re... See more

Company replied

Rated 1 out of 5 stars

If you have any questions regarding debits made with your Visa card or the conclusion of a new subscription contract, please contact us immediately by phone. They'll even call you a few times until yo... See more

Company replied


Company details

  1. Media Company

Information provided by various external sources

YuppTV is an over-the-top (OTT) content provider for South Asian Content, as live TV, Catch-up TV, and Unlimited Movies all over the globe.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 1 week

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1.6

All reviews

(3,363)

48 reviews in the last 12 months

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Rated 1 out of 5 stars

PLEASE DO NOT SUBSCRIBE TO THIS TV

PLEASE DO NOT SUBSCRIBE TO THIS TV.

Been a customer for Yupp TV for several years. Mainly watched by mother and relatives who come from India. We use to contact the customer service by phone who use to sort out the issues immediately.

We have renewed the contract in November/December to see the Telangana and other state assembly results for my brother visiting from India. Lots of channels were removed and the worst situation is the customer service has been changed to whatsapp chat and it is a joke and the problem did not resolved. I left it as I was busy.

My mum came to stay with us and even the Maa TV and other TV channels does not show up on live TV. My mum has to watch these serials on back up and after sitting on what's app chat for a hour, I gave up.

Please do not get YUPP TV. It is a day light robbery. I am sure they will go bust soon. I wish I get my annual subscription back!!

June 14, 2024
Unprompted review
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Reply from Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

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Rated 5 out of 5 stars

advertisements

Mr Mohammad Aseef was patient and helpful and was able to resolve the problem quickly. He removed the advertisement from my account and rebooted the system. Thank you.

May 30, 2024
Unprompted review
Rated 1 out of 5 stars

fraudulent company

fraudulent company. they charged my credit card for an annual package even without asking me. there is no option to remove your credit card details from their website. bunch of fraudsters.

May 24, 2024
Unprompted review
Yupptv logo

Reply from Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

Rated 1 out of 5 stars

Avoid to save your time & money

My elderly mother watches a few channels and we renewed the service in Feb this year. After a month or so of decent service, her channels have been "cannot be shown in your region for copyright reasons". We checked our profile and it has gone from UK to the US. But can we get this reversed? No. Emails receive automated Ticket Opened, then immédiate Ticket Closed, messages. Phone calls go to a voicemail with no space left. WhatsApp messages ends up being equally pointless because Chat history is not picked up by the Agent. What a bunch of cowboys! We've asked by WhatsApp for an immediate and full refund. And now they've become shy as well as inept.

April 15, 2024
Unprompted review
Yupptv logo

Reply from Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

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Rated 1 out of 5 stars

I would advise not to use Yup tv

I would advise not to use Yup tv , prices are much higher and not much customer service you get … they will promise compensation for channels not working .. and never contact customers on refund.

May 16, 2024
Unprompted review
Yupptv logo

Reply from Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

Rated 5 out of 5 stars

Excellent customer service

May 11, 2024
Unprompted review
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Reply from Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

Rated 1 out of 5 stars

Worst customer service and no prorated…

Worst customer service and no prorated amount back if you want to discontinue. prices are high too and you have to keep switching multiple apps and so many difficulties. There are so many other options available for the best price and contents are good too. Please dont fall into this app.

They have asked for contact details . Even after providing details nothing happened - no response. nothing, example of their customer service

May 1, 2024
Unprompted review
Yupptv logo

Reply from Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

Rated 1 out of 5 stars

This app is a fraud

This app is a fraud . They ask you to subscribe offering many tv channels and when you subscribe their app is not working they also do not refund money and just say sorry most of the programs not working.
In one word fraudulent app

April 24, 2024
Unprompted review
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Reply from Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

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Rated 1 out of 5 stars

Yupp TV marketing guys are spam

Yupp TV marketing guys are spam. Change your credit card or else they keep charging every year even after repeated requests to un- subscribe

April 29, 2024
Unprompted review
Yupptv logo

Reply from Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

Rated 5 out of 5 stars

Great service!

Mohammad Aseef, the agent who attended to my call was extremely professional and helpful. He was polite and answered all my questions patiently. He even helped me get a good deal on my package subscription.

April 29, 2024
Unprompted review
Rated 1 out of 5 stars

Pathetic Customer Service

It’s been more than 40 hours since Yupp TV charged for activating Aha and SunNxt. As per the agreed policy, this should have been done within 24 hours. However, you failed to do so, claiming that my number had not been shared to activate. But it is more of your operational failure which has impacted the customer.

The most frustrating aspect of Yupp TV is the mode of communication, which is only through WhatsApp. This wastes the customer's time, as they are kept waiting for hours. If we miss the response after waiting for hours, the session is ignored, forcing us to restart the chat. It's all a waste of time.

April 25, 2024
Unprompted review
Yupptv logo

Reply from Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

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Rated 1 out of 5 stars

i have not renew but charged on my card

i have not renew the package and i had call and ask to renuew , i replied do not need. but with out any concern this company charged £139.99
even though its says£119 for renew.
I had already email them to refund. lets see whats is the out come. But i will not recommend any one. And i will say please do consider before provide the card details to this company.

April 24, 2024
Unprompted review
Yupptv logo

Reply from Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

Rated 3 out of 5 stars

Too much advertisements...coming…

Too much advertisements...coming abnormally inbetween the programmes resulted in missing content... Very irritating... Paying to watch stupid advertisements.

April 26, 2024
Unprompted review
Yupptv logo

Reply from Yupptv

Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you.

Rated 5 out of 5 stars

Best customer service

The customer service we got from Mohammad Aseef last year and this year is always great. The service is one of the reasons we are still customer here.

April 23, 2024
Unprompted review

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