I thought the customer care team was very responsive and respectful with questions regarding the product and the return. I’m sure majority of the world loves the scent, but it was just too overpower... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Yves Rocher has wonderful products. The shipping is quick. They are one of the only companies that know how to pack items properly. They deserve 5 stars just for the packaging. Everything is done... See more
Yves Rocher has been a dependable resource for helpful, reliable and just plain fun products! Plus they always have lovely, delightful fragrances! I’ve had many many years of experiencing all the wond... See more
Company replied
I have been a long time customer. I love all of their products. My all time favorites are: The Monoi body products Plumping Volume Shampoo & Conditioner... See more
Company details
Written by the company
As the leading cosmetic brand in France, Yves Rocher has been dedicated to skincare and beauty based on botanical ingredients for 65 years. Our philosophy centers on botanical cosmetics - products derived from natural ingredients - crafted with plants grown in our own fields.
Contact info
United States
- www.yvesrocherusa.com
4.7
Excellent
163 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 1 week
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Easy ordering and delivery in a timely…
Easy ordering and delivery in a timely manner . Quality products
April 7, 2026
Unprompted review
Reply from Yves Rocher
Hi Amy,
Thank you for your kind feedback. We are glad to hear your experience was smooth and that you are enjoying the quality of our products.
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Their products are phenomenal
Their products are phenomenal, marked excellent on Yuka app. The Manoi is heavenly.
April 8, 2026
Unprompted review
Reply from Yves Rocher
Hi Renee,
Thank you for your lovely feedback. We are so happy to hear you enjoy our products and that the Monoi is a favorite.
We truly appreciate your support.
I love the smell but it seems to be…
I love the smell but it seems to be stuck in the bottle and I shook it and shook it but still is like firm like jello.
April 8, 2026
Unprompted review
Reply from Yves Rocher
Hi Michele,
Thank you for your feedback. We are sorry to hear about this issue with your product.
Our team will reach out to you privately to assist you and find a solution.
I am pleased with the response to my…
I am pleased with the response to my order. I am hoping to place another order soon so will be able to respond more later....
April 3, 2026
Unprompted review
Reply from Yves Rocher
Hi Elaine,
Thank you for your feedback. We are glad to hear you were satisfied with your recent experience and look forward to your next order.
Leaves my skin feeling so soft
Leaves my skin feeling so soft! Best after showering.
April 2, 2026
Unprompted review
Reply from Yves Rocher
Hi Barbara,
Thank you for your kind words. We are so happy to hear your skin feels soft and that you enjoy using the product after your shower.
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Reply from Yves Rocher
Hi Lilly,
Thank you for your feedback. We are glad to hear you are enjoying the products and that your order arrived quickly.
Body Lotion
Great experience the delivery was really fast and my products were packaged quite nicely
Love shopping on line with this company because the scents of everything I’ve purchased are amazing and I would definitely recommend this company
April 1, 2026
Unprompted review
Reply from Yves Rocher
Hi Sherry,
Thank you for your wonderful feedback. We are so happy to hear you enjoy the scents and that your experience with delivery and packaging was a positive one.
We truly appreciate your recommendation.
The fragrance is amazing and all the…
The fragrance is amazing and all the products are natural, So I don’t have to worry about putting something on my body that is pollutive. Thank you so much for an awesome product.
March 30, 2026
Unprompted review
Reply from Yves Rocher
Hi Coco,
Thank you for your kind words. We are delighted to hear you enjoy the fragrance and the natural qualities of our products.
Your feedback means a lot to us.
My sincere thanks go to the company…My sincere thanks go to the company employee who helped me track my package and was happy to assist in resolving any issues, should they have arisen.
My sincere thanks go to the company employee who helped me track my package and was happy to assist in resolving any issues, should they have arisen. I have been using this company's products for over 30 years, purchasing their creams and perfumes both in France and while living in other countries.
March 25, 2026
Unprompted review
Reply from Yves Rocher
Hi Natalia,
Thank you so much for your kind words and for your incredible loyalty over the years. We are delighted to hear that our team could assist you and make your experience a positive one.
It truly means a lot to us that you have trusted our products for over 30 years.
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Simple, Natural Glow — Yves Rocher Delivered
I recently tried a few Yves Rocher products and I’m really happy with them. The hair shine vinegar was my favorite — it actually made my hair look noticeably shinier and feel super smooth without weighing it down. Overall, everything felt natural and easy to use. Definitely a great find!
March 25, 2026
Unprompted review
Reply from Yves Rocher
Hi Eytan,
Thank you for your lovely feedback. We are so happy to hear you enjoyed the products, especially the hair shine vinegar. It is great to know it made such a difference for your hair.
We truly appreciate your support.
I think your Company’s been more than…
I think your Company’s been more than fair with my situation and the communication is absolutely phenomenal. I have to say very prompt very respectful and helpful.
March 25, 2026
Unprompted review
Reply from Yves Rocher
Hi Fran,
Thank you for your kind words. We are really pleased to hear that our team was able to support you with prompt and respectful communication.
Your feedback means a lot to us.
Super fast shipping
Super fast shipping
Body washes i ordered smell wonderful
Repairing shampoo is fabulous
March 21, 2026
Unprompted review
Reply from Yves Rocher
Hi Pam,
Thank you for your feedback. We are glad to hear your order arrived quickly and that you are enjoying the scents and the shampoo.
We truly appreciate your support.
Great Experience
I have had several experiences and they have all been good. Customer service has addressed all of my concerns, instantly. They are a really good company to woek with.
March 22, 2026
Unprompted review
Reply from Yves Rocher
Hi Donna,
Thank you so much for your kind words. We are really happy to hear that each of your experiences has been a positive one and that our team could assist you quickly. It means a lot to us.
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Products are wonderful
Products are wonderful. My husband and I use a lot of your products and love them
March 10, 2026
Unprompted review
Reply from Yves Rocher
Hi Sonja,
Thank you so much for your kind words. We are delighted that both you and your husband enjoy our products. Your loyalty means a lot to us.
Excellent products
Arrived very quickly and products were securely packaged. I tried the shampoo, conditioner and the vinegar rinse and my hair loved it. It very soft and shiny. Trying the mask next.
March 11, 2026
Unprompted review
Reply from Yves Rocher
Hi Tina,
We are so happy to hear your hair is loving the products. Soft and shiny is exactly what we aim for. Enjoy trying the mask as well.
Products are awesome!
I love the products and its very easy to place an order online. Then with each order you get coupons for next order which helps a lot.
March 9, 2026
Unprompted review
Reply from Yves Rocher
Hi Vicki,
Thank you for your lovely feedback. We are glad you enjoy both our products and the online experience. Happy to hear the offers are helpful too.
I am a senior woman
I am a senior woman. I am also a skin care professional. I have been buying and using Yves Rocher for the last 25 years. I am caucasion and i have dry skin. These products are excellent and I highly recommend ! Thank you, Yves Rocher.
March 6, 2026
Unprompted review
Reply from Yves Rocher
Hi April,
Thank you for your incredible loyalty over the years. It truly means a lot coming from a skincare professional. We are so glad our products continue to meet your expectations.
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Great products and great price
Great products and great price! Thank you!
March 2, 2026
Unprompted review
Reply from Yves Rocher
Hi Judy,
Thank you for your kind words. We are happy you are enjoying both the quality and the value of our products.
Reply from Yves Rocher
Hi Ellen,
Thank you for your feedback. We are glad you enjoyed the product, fast delivery, and value.
Love Yves Rocher, But Bring Back the Original Goodness!
Love, love Yves Rocher products! Amazing quality, nontoxic ingredients with gentle yet effective results. I have come to depend on yves rocher for all my skin care the last several years. I recently went the website to get my favs, but sadly many of my beloved items have been discontinued. Please bring back the Pur Menthe, Hydra Veg moisturizers and Raspberry & Peppermint line of products!
Thanks!
Signed, a long time, repeat customer ♡
February 13, 2026
Unprompted review
Reply from Yves Rocher
Hi Alex,
Thank you for your continued support and for sharing your favorites with us. We truly appreciate your feedback regarding discontinued products and will pass it along to our team.
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