Zalando Reviews 

Excellent client service. Their rewards program leaves a bit to be desired. Overall great online retailer. Delivery options seem to be improving as well.

I am surprised to see so many bad reviews. I buy from zalando from many years and never had issues with deliveries nor refunds.

Yo hice una compra un sábado y la recibí el lunes. Estoy muy satisfecha de las botas también🙂

Never buy from this scam website. They cancelled my order for no reason after the payment.

Terrible experience from Zalando es I ordered items on the 2nd August on the 7 th August I recieved a message via seur the courier company there has been a delay on speaking to Zalando I have been fobbed off with three different dates for delivery it is now 13th August and thay have told me to wait till the 16th August thay just keep moving the delivery dates and Seur have not updated tracking for my item since 7 August will be thinking twice about ordering again I have ordered a lot of things from this site but if that’s the way thay treat their customers I think I will be looking elsewhere in the future

NEVER BUY ANYTHING ZALANDO.ES
You will never get a refund in a case a wrong item was delivered. I'm not able to receive a refund for a mon month. Order 11410096063225. Customer service is absolutely useless. Simply wasting a time and delaying. Fraud report is submitted already.

⭐☆☆☆☆ (1 Star)

Absolutely appalling customer service.

It has been more than three weeks since I returned my item, and I still haven’t received my refund. Instead of processing a straightforward return, Zalando forced me to complete and sign an unnecessary declaration, adding needless bureaucracy and wasting my time. Even after complying with all of their requirements, my refund is still outstanding.

To make matters worse, the customer service was unacceptable. The representative repeatedly interrupted me, refused to listen, and eventually hung up on me. I submitted a formal complaint, but I have yet to receive any meaningful update.

This has been, without question, one of the worst customer service experiences I have ever had. I expected far better from a company like Zalando.

Very disappointing customer service. My package was marked as delivered, but I never received it. The most frustrating part was trying to contact Zalando. It was extremely difficult to find a way to report the issue, and I couldn’t find a customer service email address or phone number. Customers shouldn’t have to spend so much time searching for help when something goes wrong. I hope my package issue is resolved, but the lack of accessible customer support has been a very poor experience.

Unreliable, unreachable after payment i received sending confirmation, the trackingnumber they provided dir not exist. Late response to my email and when they answered the answer was not relevant, i just asked them for a valid tracking link... nada. First and las order I have ever made.

I have returned three orders with the QR codes they provide. It's been a month and I still did not get any refund. When I contact customer support they ask me for tracking numbers that they provided themselves. Why not just look into your own system to see the tracking numbers you gave me?They respond slow and honestly I am not confident I will ever get my money back. I will start a chargeback.

Firstly i bought a pair of shoes very good very satisfied.Second time I order a pair of capris order a size 42 and got a size 40 well didn’t think to much of it and returned it.The third time I order a Ralph Lauren shirt in size 38 and got it in size 34.😢Please try to make this right I really wanna shop again at you guys

I give them 5 stars. I've hardly ever had any issues with their service, and when I did, they were caused by delays from the courier they use, which wasn't their fault. I've returned dozens of items over the years, and I've always received my refund without any problems.

I've been waiting for two months and the package arrived complately different from what i ordered! The support were no help at all

Absolutely disgusting experience. The customer service is basically a bunch of people copying and pasting the same generic replies. No help at all.
Also, constant delays with refunds. Well, at this point I don't even know if I get my money back, because it's been so long (any promised deadlines have already passed). Zalando feels like a scam.
My ordered no .i76092-292943.i sent so many messages but they reply .very worst experience.

Haven't bought anything from them in years that didn't have a fault. Worst place to buy anything. Todo no Bueno!

Such an appalling site! They advertise items that aren’t in stock, take your money, sit on it for ages to earn interest and then take ages to refund you. It’s a very shady way of operating. And getting a refund for a product you’ve been successful in buying is even worse. I returned a jacket in early November and the refund wasn’t processed until 12 March!!! I recommend you avoid this retailer at all costs.

Refund approved but never paid – order 11410090060495

I returned an order to Zalando Spain in January 2026 after receiving it via cash on delivery.

Zalando confirmed:
• receipt of the returned parcel
• verification of the returned items
• and on 13 February 2026 they confirmed that my refund of 239.06 € had been approved and my bank details had been registered.

However, the refund has never been paid.

Customer service now repeatedly claims that the order “was not delivered”, which directly contradicts their earlier confirmations that they received and verified the returned items.

It appears that there is an internal issue between Zalando and their logistics provider regarding the cash-on-delivery payment, but this should not be transferred to the customer.

I have provided all documentation and contacted customer support many times without resolution.

Order number: 11410090060495

DO NOT USE THE RESELL PRODUCTS FEATURE!!! ITS A SCAM!! I sent my item in perfect condition and then received no information from them for weeks. I contacted them asking for an update and they said to just wait. So I’m checking in the app daily and there’s no information. Until I see an email in my spam folder saying they’ve donated my item because they couldn’t accept it??? No reasoning, nothing, no information via the app either. I wrote to customer service saying this is a mistake and I either wanted compensation for the item or to have it returned, never to donate it and they said sorry it’s already done. No support, no resolution. This company is the absolute worst I’m never buying here again.

Do not shop on this website. I have been trying to get a reimbursement for nearly two months now with no success.

I accidentally returned a parcel to Zalando containing my own personal items. They told me they could either recycle or return them to me. I asked for them back immediately, but they ignored my emails twice. Finally, a representative on the phone assured me they were being returned by the end of the week - 8 weeks later, I still have nothing.

Zalando eventually admitted they lost my parcel while it was in their care. They agreed to a reimbursement amount, but I had to correct their math twice! Then, after asking for my bank details and being given two different accounts, they hit me with another delay.

Now, despite having already declared the parcel lost in writing and having my bank details, they are claiming they need to "investigate with the courier" again. They are stringing me along and flat-out refusing to pay the money they legally owe me for my lost property.

A different person replies to every email, nobody knows what is going on, and I was even told to "be patient" after waiting 8 weeks for them to fix their own mistake.

Save yourself the stress and shop elsewhere.

I placed two order here. Once, they the order late and the shoes were defective. The other time, they told me that they came to my house and I wasn't in my house, and it was false. I never received the product in my house.