Zara Home Reviews 

I bought various Christmas decorations. The ordering was easy. The delivery to Ireland was free for my order (above €100). It took less than a week to receive it, just a day longer than was stated in the Zara Home email. The ornaments and some other glass items were very well packaged and arrived in perfect condition. They are all so well made, beautiful and look exactly as on their website. I can see many poor reviews here but my experience was fantastic from start to end.

Disgusting ordered a Christmas countdown it arrived with two numbers missing magnets. And a chip in the window where yout stick them! You can't get through via telephone! Or live chat!! And they charge you for returning your faulty product. First and last time i will be shopping with zara/ zarah home!!!

Unfortunately the company does not offer free delivery or returns and the collection option is not available for any Zara stores. The customer service is also terrible. Laura and Adrian both ended the live chat with me instead of actually answer my query. Will never shop here again, which is a shame because I like the products and would otherwise be willing to spend a lot here but it's not worth it due to the woeful delivery/return and customer service

Please avoid!! Don't trust Zara Home! They lost part of my shipment and the people working there are lying to me. Sonia is even the worst, she is poor customer service I have ever encountered, she ended the chat without explanation and lied to me about my order. I am helpless, would never think that Zara Home is a scam company from Amancio Ortega, now I'm missing 8 glasses, 2 pillows, 1 soap dispenser and a sugar container 😩 I really hate Zara Home, no resolution so far. I will report back if the status of my order changes and if I get my money back, but so far not good

We recently returned some items on two orders, to the value over €500 and they refuse to refund us. We have an account at ZARA HOME and can see the returns have been received by them on October 3rd and 14th respectively. We no longer have the receipt for the return shipment, which Zara insist on having. They refuse to look at our online account where it clearly shows they have received the goods. Happy to provide order number details if required

I received a damaged item last week and, after contacting customer service six times, I finally got a response. While I can return the item, Zara is still charging me a return fee — which is shocking given that the item arrived damaged. Really disappointing experience, and I won’t be ordering from them again.

Appalling customer service & terrible products. They couldn't locate the other half of my order the first half showed up. Then both products arrived faulty and have only been able to get through to a real person to properly resolve the issue

Yep; me too.

Ordered a chair 3 times. First delivery they cancelled it without telling me, despite taking my money, second delivery delivered one item but decided they would no longer be sending me the chair (again no reason or comms as to why). Third delivery arrived completley broken and then charged me a delivery fee to return it. 7 calls later I still don’t have my money refunded. Shocking experience

Horrible customer service, people who work there (if they actually do) lie consistently to customers. Lost twice my order. Never found it. Asked me to wait two months each time because the are “investigating”. BS. Avoid it completely. All that for Zara home
Greece. Horrible.

This is the worst online shopping experience ever . I received a problematic product , and they refuse to offer a good product until i either go drop off the product at Fedex or someone comes to get the product during my working hours. And they said - both options are free for me ... ridiculous

I cannot understand all these negative reviews for Zara Home. Always arrives on time, perfect condition and products are of excellent quality for their respective price range. Great experience every time! Maybe reviewers are based in other countries..in Ireland myself. I highly recommend Zara home’s products and great online shopping experience.

What an awful company to deal with. I ordered a chair and footstool. The footstool came but no chair that was 2 weeks ago. Evri the delivery company lost the chair someone must of nicked it. They are just as bad. Trying to get in touch with anyone from Zara or Evri is impossible. Please in the run up to Christmas DO NOT BUY FROM ZARA HOME you will lose your money and be disappointed. In this day and age the WORSE COMPANY I HAVE EVER DEALT WITH and I work in retail

I bought a set of 300 thread count sheets and they are the worst quality sheets I’ve ever owned. They are not soft, extremely thin and transparent, come out of the machine extremely crumpled and too small for the mattress size they are supposed to fit. Zara Home is such a scam.

Order two furnitures from them, one of them was of a poor quality with scratches on the corners and the other one had an issue with the legs not being properly mounted on the table.

I reached out to them to return the items, which has now taken me 3 months, and I still havent received my refund from them. All processes takes so long time, with very poor customer service - all process are becoming my issue to deal with, and there is no help from the customer service.

I would strongly advocate for going with another option!

Terrible - Zero customer service, non existent - take your money and then disappear - avoid at all costs

I placed a £140 order for new plates and bowls on 20th October. It was estimated to be delivered on the 22nd October before I moved course over 24th/25th/26th. It’s now the 26th and I’ve still had zero notification that the item has even been dispatched at all. When I got through on chat on the 22nd to ask for an update I was first told the courier had logged an issue. Then I was instead told they couldn’t locate it. Then I was told it said Evri still had time to deliver it that day. Obviously it didn’t arrive and when I asked for it to be cancelled and refund as I would no longer be at that address I was told they couldn’t because it had been dispatched - even though I’d received no notification of this. I was told it would be escalated and I would be contacted via email. It’s not been four days since I logged the issue and I’ve heard nothing, I’m down £140 and have no order. Appalling service and experience

Terible experienece. Just avoid. I ordered sideboard for 474 EUR and after delivery deadline was missed I tried to contact their contact center. I struggled for a week to get in touch with their customer care (they obviously did everything possible to make difficult to contact them). Once I got them they told me that the product is on the way back to their WH as the carrier did 3 atempts for delivery. And I don't have any email or text that was sent to me regarding expected delivery. So I asked them to send me the product again which they did. Again delivery process was with zero transparency without any visibility when to expect the product. One day I just received a call from some local curier saying I'll be in 10min at your house for delivery. What a joke! Ok I changed all teh plans for the day and went home to receive the package, When I unpacked the packge I was a little bit suspicious about the colour but anyway I thiught maybe it displays different live then on web. So I removed the packaging. THe next day I checked the web and I see that this product is offered in two different colours (oak and dark wood) and they obvoiusly delivered me the wrong colour, So from tomorrow my strugle starts again first to make a contact them which is extremely dificult thing and then to convince them that they delivered the wrong product. This company is joke. Either buy in store or avoid at any cost online orders.

what a joke! they are completely hopeless! No apologies or solution provided for delivery which has been delayed for weeks! worst customer experience ever

Me and my partner have ordered 2 bins and 2 lamps this week all have arrived damaged with massive dents in the bins and holes in the lamp shades, they are so carelessly packaged the lamp shade had been forced into a box too small and was totally crushed both times we ordered it!! We are having to pay for delivery & return fees because trying to get a refund from Zara is absolutely impossible, after waiting hours for them to reply they give you 5 seconds to respond before ending the chat, we were also told someone would be in touch to arrange a courier to collect the damaged items and we haven’t heard a thing in a week so now having to travel an hour to our nearest Zara home to return it as there seems to be no other way to get a refund, I will never order from them again it is so not worth it.

I have returned two pairs of faulty curtains and the Zara home team have only refunded me for one curtain. They are withholding funds from me and the customer service I have experienced is beyond appalling. It has been over a month since I contacted them to inform them of the fault and I still do not have a refund. The response times from the customer service team are shocking and nobody on the phone seems to be able to action anything.