Zavvi Reviews 

4,198
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 186 reviews, reviewers had a great experience with this company. Customers love the wide selection of hard-to-find items, including exclusive editions, and appreciate competitive prices offered across the catalog. Buyers frequently mention fast delivery times, reliable tracking portals, and careful packaging that protects delicate items during transit. However, some people mentioned significant delays in receiving their purchases alongside a lack of helpful responses from support. Consumers also noted unexpected shipping costs and frustrating problems with order tracking updates that left them waiting. Some reviewers felt deeply disappointed when their online orders remained completely unprocessed for extended periods without clear explanations.

What people talk about most

Product

Customers had ambiguous experiences with product, reflecting a wide range of opinions on quality and... See more

Order

Users describe ambiguous interactions with order, highlighting a divide in their purchasing experiences.... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While some reviewers praise the... See more

Price

Consumers find price to be positive, highlighting reasonable and competitive costs. Shoppers appreciate... See more

Website

Reviewers highlight ambiguous aspects of the website, with many customers praising the platform as fun to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Useful photo images of the item. High quality offering in line with other Zavvi listings. When trying to load the individual images, the page would often point to a Facebook location, and backing... See more

Company replied

Rated 4 out of 5 stars

While the model appears to be in good condition the box had obviously been dropped on a corner and crumpled in, also these models usually come with a magazine inside the box and neither of the ones I... See more

Company replied

Rated 4 out of 5 stars

Easy to use the website. Wouldn't have minded the $45 price everywhere else, or estimated shipping time.

Company replied

Rated 3 out of 5 stars

Your promotion codes don't work and I am suspicious of your advising "Region Free" for this Blu-Ray set. I may be wrong - but you are the only vendor selling this set Region Free. All the others are... See more

Company replied


Company details


Contact info

  • Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, United Kingdom

  • www.zavvi.com.au

3.8

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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3.8

All reviews

(4,198)

173 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I gave a poor rating as I didn't…

I gave a poor rating as I didn't receive all of my items I purchased, & no phone number or email to contact a person directly to resolve the issue just dealing with AI,
I won't be using Zavvi again due to these problems

March 12, 2026
Zavvi logo

Reply from Zavvi

Hi Ashley,

Thank you for taking the time to leave your review.

We are sorry to hear your recent experience with us hasn't been positive.

Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.

Kind Regards,

Stephen

Rated 5 out of 5 stars

100% would order from Zavvi again

100% would order from Zavvi again. I do think that their search experience is not great, but the product was as described and arrived quickly to AU.

February 24, 2026
Zavvi logo

Reply from Zavvi

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 5 out of 5 stars

Shirt is better than advertised.

Shirt is better than advertised.
Feels soft great fit.
Picture excellent.
Will be looking forward to my next purchase.

February 26, 2026
Zavvi logo

Reply from Zavvi

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 1 out of 5 stars

This website is a trick!!

This website is a trick!!!
It shows as a australian website but it is not. Its based in UK and therefore shipping is from UK and I only knew when i got the email.

I also emailed this ASAP and asked that if shipping comes from UK please cancel my order and i have not heard anything!!!

February 18, 2026
Zavvi logo

Reply from Zavvi

Hi JD,

Thank you for taking the time to leave your review.

We are sorry to hear your recent experience with us hasn't been positive.

Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.

Kind Regards,

Stephen

Rated 5 out of 5 stars

Finding what I was looking for and the…

Finding what I was looking for and the delivery being shipped faster.

February 12, 2026
Zavvi logo

Reply from Zavvi

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Leah

Rated 5 out of 5 stars

Great price, easy checkout experience

Got a better price compared to other retailers such as EB Games and JB. And checkout process was smooth and easy, same with creating an account.

February 18, 2026
Zavvi logo

Reply from Zavvi

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Leah

Rated 5 out of 5 stars

Always easy to purchase use

Always easy to use

February 16, 2026
Zavvi logo

Reply from Zavvi

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 1 out of 5 stars

I ordered this product on 9th December…

I ordered this product on 9th December and it still hasn’t not arrived. Apparently you are out of stock and do t know when you’ll get more in. I’ve emailed but you do t even respond.
I am very disappointed and want my money back!

December 9, 2025
Zavvi logo

Reply from Zavvi

Hi,

Thank you for taking the time to leave your review.

We are sorry to hear your recent experience with us hasn't been positive.

Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.

Kind Regards,

Sam

Rated 5 out of 5 stars

Easy to navigate the site

February 13, 2026
Zavvi logo

Reply from Zavvi

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Excellent overall

Excellent overall

February 13, 2026
Zavvi logo

Reply from Zavvi

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

…no worries

had no probems with my zavvi orders and you get updates about your package

February 12, 2026
Zavvi logo

Reply from Zavvi

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

These guys are great

These guys are great. Fast, reliable delivery.
Great products. Thanks again.
V. V. Doom

November 19, 2025
Zavvi logo

Reply from Zavvi

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Fantastic service

February 10, 2026
Zavvi logo

Reply from Zavvi

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Easy to use Web pages to order…

Easy to use Web pages to order steelbooks

February 8, 2026
Zavvi logo

Reply from Zavvi

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards
Sue

Rated 1 out of 5 stars

The discount code emailed to me…

The discount code emailed to me wouldn’t apply and

February 4, 2026
Zavvi logo

Reply from Zavvi

Hello Gabrielle

Thank you for leaving your review.

I am sorry to hear about this experience. I have raised this with the relevant team, who will contact you to assist further in due course.

Kind Regards,
Kay

Rated 5 out of 5 stars

Great For Merchandise

A fantastic place to get your memorabilia. A very good range. Fantastic steel books 4Ks, T shirts you name it they have it.

October 11, 2025
Zavvi logo

Reply from Zavvi

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 3 out of 5 stars

Not an Australian Company

Buyers this is not an Australian company, ordered 3 items in November 2025 for Christmas gifts and they arrived staggered with the last one arriving early January 2026, THE 3 STARS ARE FOR THE QUALITY OF THE PRODUCT ONLY

November 29, 2025
Zavvi logo

Reply from Zavvi

Hello,

Thank you for taking the time to leave a review. We truly value and appreciate your feedback.

We are always striving to improve your shopping experience, and we wouldn’t be able to do this without your valuable comments.

Please don’t hesitate to contact us if you have any further questions or queries — we’ll be more than happy to assist.

Kind regards,
Sue

Rated 5 out of 5 stars

i’ve used ZAVVI australia for my Blu Rays

i’ve used ZAVVI australia for my british blu rays and 4k’s for a few years .

They package better than amazon UK and the prices are competitive . Many titles from Amazon UK are forbidden to be sent to australia , noxious c^^ s that they are so i’ve given up on amazon UK

Sam and Carmine and the team are responsive to emails and my usual plethora of stupid questions

January 16, 2026
Unprompted review
Zavvi logo

Reply from Zavvi

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
sue

Rated 1 out of 5 stars

Incorrectly Labeled T-Shirt

I ordered two items and one of the items I ordered was NOT the item delivered.
One item I ordered was a T-shirt "ALIEN CLOSE UP UNISEX T-SHIRT - BLACK"
The item delivered was a "STRANGER THINGS - VECNA" T-Shirt.
The problem is that the shirt I received does in fact have "ALIEN CLOSE UP UNISEX T-SHIRT - BLACK" sticker on the tag, so this item was labeled incorrectly.

December 18, 2025
Zavvi logo

Reply from Zavvi

Hello Eric

Thank you for leaving your review.

I am sorry to hear about this experience. I have raised this with the relevant team, who will contact you to assist further in due course.

Kind Regards,
Kay

Rated 1 out of 5 stars

Still waiting for order and reply as to…

Still waiting for order and reply as to the whereabouts of order.

December 10, 2025
Zavvi logo

Reply from Zavvi

Hello Leanne

Thank you for leaving your review.

I am sorry to hear about this experience. I have raised this with the relevant team, who will contact you to assist further in due course.

Kind Regards,
Kay

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