Zazzle AU Reviews 

461
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

I love the personalised printed birthday cards. The colour, photographs and writing can be altered easily and the products look amazing as a final print! So professional. Sometimes coming from oversea... See more

Rated 5 out of 5 stars

I order a lot and I mean a LOT of tissue paper for my art. My latest order was dispatched promptly but it took so long to arrive l. I reached out to the support team and was promptly answered. Af... See more

Rated 1 out of 5 stars

There were 3 shirts advertised on their site for months before I placed my order. The same day I ordered and paid Zazzle cancelled my order. They didn't even bother to send a notification to let me kn... See more

Company replied

Rated 5 out of 5 stars

Ordered a custom printed travel mug for a farewell party for our boss. Small issue with email confirming delivery but didn't arrive till 3 days later. However customer service was excellent, prompt wi... See more

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3.8

Great

TrustScore 4 out of 5

461 reviews

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3.8

All reviews

(461)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing work

Amazing work! Exactly as ordered and fast delivery. Ordered a large photo canvas and supersized birthday card for my husband's 40th! Turned out perfect and was delivered to Australia within two weeks!
Will definitely order from them again!

July 12, 2022
Unprompted review
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Rated 5 out of 5 stars

Great customer service

Great customer service! I've used Zazzle lots of times with no problems, this time my poster got damaged in transit and the customer service was great, so quick and helpful.

July 12, 2022
Unprompted review
Rated 5 out of 5 stars

Customer service exceeded my…

Customer service exceeded my expectations. When my request couldn’t be done they offered a solution which worked out perfectly. They responded in a timely manner and I’m very happy with the end result. Highly recommend

July 7, 2022
Unprompted review
Rated 5 out of 5 stars

Helpful Fast track

I ordered a personalised item for a birthday and after ordering, I was worried I would not receive it on time. Every effort was made to help me achieve this. Zazzle liaised with the seller to expedite the item and as a one off good will gesture provided me with express post at no extra cost. I received it on time and it was very much appreciated.

June 30, 2022
Unprompted review
Rated 5 out of 5 stars

The customer service team at Zazzle is…

The customer service team at Zazzle is just amazing. They are super timely in their response to queries, so lovely, kind and professional in their manner, and just completely helpful to say the least. Thank you Zazzle team for making the shopping experience with you that much less stressful xx

June 23, 2022
Unprompted review
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Rated 5 out of 5 stars

Resolution to slow delivery

I ordered an item from this company. It did not arrive within approximately 6 weeks.I contacted the company to enquire its progress. Their response was immediate and commendable. The order reissued, sent by priority. Excellent customer service - well done!

June 21, 2022
Unprompted review
Rated 5 out of 5 stars

Refreshing experience

Refreshing experience. I wrote to their customer service email address with a problem. My email was answered quickly, politely with useful information/options. A nice change from businesses who make you wait for days for a cut and paste response that doesn’t answer your question.

June 9, 2022
Unprompted review
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Rated 5 out of 5 stars

Personalized wall clock.

Purchased this personalized clock. magnificent piece, excellent and so very easy to deal with, so professional.
This clock will be loved forever.
Can't thank you guys enough for your help and for this beautiful clock

June 2, 2022
Unprompted review
Rated 5 out of 5 stars

I placed my order with Zazzle last minute...

I placed my order with Zazzle last minute. I took a chance that it would be ready and delivered within 1 week and after placing my order, I emailed Zazzle to explain the urgency and apologise for ordering so late.
I was answered overnight, had my order prioritized by my customer serivce rep, Ludivine who also organised express delivery. The customer service, the care and understanding and follow through with updates was 2nd to none. This was my fist zazzle order and my experience was faultless. Thankyou Ludivine.

May 24, 2022
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Rated 5 out of 5 stars

Zazzle are great

Zazzle are good to deal with. The site is easy to use. Their products are very well made and the backup service is great. Will keep using them for sure.
David.

May 4, 2022
Unprompted review
Rated 5 out of 5 stars

My original delivery failed to arrive.

My original delivery which was sent by untracked delivery went missing so I contacted Zazzle customer service and the agent ( Mika ) was polite and understanding of my delivery issue. She offered a very acceptable response. I would recommend Zazzle highly. 😃👍

April 27, 2022
Unprompted review
Rated 5 out of 5 stars

Great Customer Service and Quick Response

My first time ordering from Zazzle.
My order did not get delivered by the expected date. I became anxious and concerned.
To find out, my order was already shipped from overseas as planned, however it was lost in transit in my own country.

Prior to this, I contacted Zazzle Customer Service. The lovely Agent Vivienne was very prompt in responding, providing a suitable resolution. I was very happy with how she handled my concerns. May I add, she was also patient, understanding and very helpful.

It took a follow up call to the relevant parties, for my order to be delivered next day.
Very happy with the outcome.

Thank You Vivienne, stay awesome😊
Thank you Zazzle, I love my order, it turned out really good👍

April 21, 2022
Unprompted review
Rated 1 out of 5 stars

Order never arrived

Hi, never received order.

April 21, 2022
Unprompted review
Zazzle AU logo

Reply from Zazzle AU

Hi Kailene,

When looking into your account, I can see that you have been assisted with your order. Please feel free to reach out to us again of you have any questions regarding your order and we will be happy to help!

Kind regards,

The Zazzle Team

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Rated 5 out of 5 stars

Excellent customer service and problem solving

I have really bad pregnancy brain and forgot to check the shipping address from my works old address, I didn’t think to check until a month after I placed the order. I got in touch with customer service and they had replied within a few hours and asked for a new address for them to reship the item. I am so thankful for their prompt response and how they handled the whole situation when it was my mistake with no fuss or arguments. I would recommend them to everyone, great products and easy to deal with.

March 21, 2022
Unprompted review
Rated 5 out of 5 stars

Terrific Customer service

I was told by Apple that I had received the incorrect case for my iphone from Zazzle.( not sure that information was completely correct but I was having some trouble accessing the button easily.
I informed Zazzle and they sent me another case with no arguments.It arrived quickly ( a few days) and I am very happy with the results. Good on you Zazzle

March 17, 2022
Unprompted review
Rated 5 out of 5 stars

I did not receive my order in time…BUT : )

I did not receive my order in time (approximately 3 weeks past ETA) and Lily (a member from the customer service team) offered to replace for me immediately. She even promised to sent it through express post for me. Although I have yet to receive the replacement product, but I am feeling better already. Thank you ;)

March 14, 2022
Unprompted review

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