I love the personalised printed birthday cards. The colour, photographs and writing can be altered easily and the products look amazing as a final print! So professional. Sometimes coming from oversea... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I order a lot and I mean a LOT of tissue paper for my art. My latest order was dispatched promptly but it took so long to arrive l. I reached out to the support team and was promptly answered. Af... See more
There were 3 shirts advertised on their site for months before I placed my order. The same day I ordered and paid Zazzle cancelled my order. They didn't even bother to send a notification to let me kn... See more
Company replied
Ordered a custom printed travel mug for a farewell party for our boss. Small issue with email confirming delivery but didn't arrive till 3 days later. However customer service was excellent, prompt wi... See more
Company details
Written by the company
Shop and Customise Millions of Products
Contact info
Redwood City, United States
- support@zazzle.com
- www.zazzle.com.au
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing work
Amazing work! Exactly as ordered and fast delivery. Ordered a large photo canvas and supersized birthday card for my husband's 40th! Turned out perfect and was delivered to Australia within two weeks!
Will definitely order from them again!
Great customer service
Great customer service! I've used Zazzle lots of times with no problems, this time my poster got damaged in transit and the customer service was great, so quick and helpful.
Customer service exceeded my…
Customer service exceeded my expectations. When my request couldn’t be done they offered a solution which worked out perfectly. They responded in a timely manner and I’m very happy with the end result. Highly recommend
Helpful Fast track
I ordered a personalised item for a birthday and after ordering, I was worried I would not receive it on time. Every effort was made to help me achieve this. Zazzle liaised with the seller to expedite the item and as a one off good will gesture provided me with express post at no extra cost. I received it on time and it was very much appreciated.
The customer service team at Zazzle is…
The customer service team at Zazzle is just amazing. They are super timely in their response to queries, so lovely, kind and professional in their manner, and just completely helpful to say the least. Thank you Zazzle team for making the shopping experience with you that much less stressful xx
Resolution to slow delivery
I ordered an item from this company. It did not arrive within approximately 6 weeks.I contacted the company to enquire its progress. Their response was immediate and commendable. The order reissued, sent by priority. Excellent customer service - well done!
So delighted to find a company with…
So delighted to find a company with great customer care, really beautiful product, prompt delivery and nice discounts. All together ❤ love ZAZZLE
Never been disappointed.
I have used Zazzle for a few years now and haven’t been disappointed yet. Great range of products and options.
Efficient communication and delivery.
Refreshing experience
Refreshing experience. I wrote to their customer service email address with a problem. My email was answered quickly, politely with useful information/options. A nice change from businesses who make you wait for days for a cut and paste response that doesn’t answer your question.
Personalized wall clock.
Purchased this personalized clock. magnificent piece, excellent and so very easy to deal with, so professional.
This clock will be loved forever.
Can't thank you guys enough for your help and for this beautiful clock
A great present from Zazzle
Zazzle has made it possible that my grandson will have a truly wonderful birthday when he becomes a teenager with your vintage T shirt. Thank you so much
I placed my order with Zazzle last minute...
I placed my order with Zazzle last minute. I took a chance that it would be ready and delivered within 1 week and after placing my order, I emailed Zazzle to explain the urgency and apologise for ordering so late.
I was answered overnight, had my order prioritized by my customer serivce rep, Ludivine who also organised express delivery. The customer service, the care and understanding and follow through with updates was 2nd to none. This was my fist zazzle order and my experience was faultless. Thankyou Ludivine.
Excellent products & customer service!
Zazzle are great
Zazzle are good to deal with. The site is easy to use. Their products are very well made and the backup service is great. Will keep using them for sure.
David.
My original delivery failed to arrive.
My original delivery which was sent by untracked delivery went missing so I contacted Zazzle customer service and the agent ( Mika ) was polite and understanding of my delivery issue. She offered a very acceptable response. I would recommend Zazzle highly. 😃👍
Great Customer Service and Quick Response
My first time ordering from Zazzle.
My order did not get delivered by the expected date. I became anxious and concerned.
To find out, my order was already shipped from overseas as planned, however it was lost in transit in my own country.
Prior to this, I contacted Zazzle Customer Service. The lovely Agent Vivienne was very prompt in responding, providing a suitable resolution. I was very happy with how she handled my concerns. May I add, she was also patient, understanding and very helpful.
It took a follow up call to the relevant parties, for my order to be delivered next day.
Very happy with the outcome.
Thank You Vivienne, stay awesome😊
Thank you Zazzle, I love my order, it turned out really good👍
Excellent customer service and problem solving
I have really bad pregnancy brain and forgot to check the shipping address from my works old address, I didn’t think to check until a month after I placed the order. I got in touch with customer service and they had replied within a few hours and asked for a new address for them to reship the item. I am so thankful for their prompt response and how they handled the whole situation when it was my mistake with no fuss or arguments. I would recommend them to everyone, great products and easy to deal with.
Terrific Customer service
I was told by Apple that I had received the incorrect case for my iphone from Zazzle.( not sure that information was completely correct but I was having some trouble accessing the button easily.
I informed Zazzle and they sent me another case with no arguments.It arrived quickly ( a few days) and I am very happy with the results. Good on you Zazzle
I did not receive my order in time…BUT : )
I did not receive my order in time (approximately 3 weeks past ETA) and Lily (a member from the customer service team) offered to replace for me immediately. She even promised to sent it through express post for me. Although I have yet to receive the replacement product, but I am feeling better already. Thank you ;)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







