Zeeandco Reviews 

622
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

very bad expereince recomened not to buy any product reason is this after submitting order they did not reply any quiree about product

Rated 5 out of 5 stars

First time using the online store. Good range and easy ordering. Made order approx 8pm on a Tuesday evening. Email confirmation straight away. Shipped Wednesday and delivered Thursday am. tracking num... See more

Rated 4 out of 5 stars

Bought a stone island jumper- got next day delivery free with DPD so it came fairly quickly. Really happy with the product and zip protected case however disappointed that the outside packaging was a... See more

Rated 5 out of 5 stars

I made my first purchase online recently from Zee and Co and I’ve got to say I was well impressed. Having ordered my Belstaff jumper at nearly midnight Thursday, I was swanning around 200 miles away i... See more

Company details

  1. Men's Clothing Store

Information provided by various external sources

For more than three decades, Zee & Co have brought Designer fashion to the high street. In that time, we have introduced hundreds of exquisite clothing brands to our customers via our shops and online retail site. Our ever-growing roster of designers and fashion labels means that we continue to provide a mix of the very latest styles and innovations, from new or up-and-coming labels to the established designer powerhouses. We're as passionate about clothing as our customers, so that's why we make sure to stock garments from amongst the best brands in the world.


Contact info

3.3

Average

TrustScore 3.5 out of 5

622 reviews

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3.3

All reviews

(622)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

DO NOT BOTHER

DO NOT BOTHER.

No Customer Service at all.
Been a Loyal customer for years.
Ran into an issue and the way they have dealt with it, is appalling.
Beyond gutted that ive spent thousands and thousands with this company.

March 10, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, great clothes and great service this is one of the best deigned shops around there’s something in there for everyone

February 13, 2023
Unprompted review
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Rated 5 out of 5 stars

Great Service

I use these guys on a fairly regular basis and they never let me down.
Brilliant selection and always competitively priced. Delivery quick too.
Will use again for sure and already eyeing up another purchase.

February 15, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic

The delivery was near instant and the way the product was packaged and cared for was superb

An excellent company

January 16, 2023
Unprompted review
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Rated 5 out of 5 stars

Positive

After reading a few negative reviews I was a little doubtful to order, no issues at all and order even came early. Didn't have to contact customer service but my experience was good

January 30, 2023
Unprompted review
Rated 5 out of 5 stars

Happy Customer

I’ve seen a few dodgy reviews recently but I ordered a hoodie on 24th Jan & it arrived on 26th. No complaints whatsoever, very well packaged & fantastic item! Very happy customer - Thanks a lot will definitely use again no problem hence 5/5 review.

January 26, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid!

Avoid!
Aftercare service is shocking, like others said they dont want anything to do with you if order/product is wrong or faulty.
Received a faulty product and they are not interested and now ignoring my emails etc. £200 wasted.

January 22, 2023
Unprompted review
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Rated 5 out of 5 stars

First time order

First time ordering from Zee after being let down by another on line company. My order arrived the next day perfectly packaged and presented, great service.

January 22, 2023
Unprompted review
Rated 1 out of 5 stars

In breech of the consumer rights act!

Do not understand the consumer rights act entitling you to a refund for delivery costs on returned items.

Regardless of whether this is in your terms and conditions, and may I point out, if it is ,you are breaking the law. It is also a basic consumer right which means by law you need to honour it!

Worth mentioning to anyone who has had the same experience to point out that Zee and Co are in breech of the consumer rights act and you will more than likely receive your full refund as I just have. However, this certainly has made me certain I will never order from them again!

January 16, 2023
Unprompted review
Zeeandco logo

Reply from Zeeandco

Hello Stewart

Thank you for leaving a review.

As a customer you have the right to cancel your contract as stated within our Returns Policy:

Right to Cancel
If you are contracting with us as a consumer online or by phone, you have the right to cancel under the Consumer Rights Directive 2011/83 ("CRD") and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("CCR"). You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform Zee & Co Online Ltd, New Court Business Park, Perry Road, Harlow, Essex, CM18 7NS England, Telephone +44 (0) 1279 432078, facsimile +44 (0) 1279 424080, or email estore@zeeandco.co.uk of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail stating that you are cancelling under the Consumer Contracts Regulations). You may use the Cancellation Form but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

To confirm, we did not receive notification from you regarding the cancellation of the contract, therefore, when the refund was issued to you, the delivery charge was not refunded.

As stated above we do require you to notify us of the contract cancellation within 14 days of receiving the goods, this is a legal requirement should you wish for the contract to be cancelled and the delivery cost to be refunded.

Full information on our Returns Policy can be viewed here: https://www.zeeandco.co.uk/mens/returns

I hope this clarifies any confusion around our Returns Policy.

Kind regards
Customer Care

Rated 5 out of 5 stars

Ordered from here

Ordered from here, was kept informed the whole time, prompt delivery with no issues with the courier, email was sent and you can state your delivery options if you aren’t going to be in. Would 100% use this company again. Item was packaged well, nice receipt in folder. Quality of product also very good.

January 5, 2023
Unprompted review
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Rated 1 out of 5 stars

BE WARNED

While both my partner and I have been regular users of Zee&Co over the years due to the great products and service they provide, I have just been informed by my partner that she ordered me something for Christmas which was due to arrive on the 1st December but was supposedly delivered while we were both at work. When she arrived home the parcel wasn't at visible even though she'd received an email confirming delivering. While I appreciate that some customers may take the opportunity to say it wasn't there we were both at work and the parcel was not at the front of the house or left with our neighbours. Since then my partner has confirmed she's had 12 calls with Zee&Co where she's had to have DPD out to investigate (who confirmed it had been delivered) and is now expected to sign a disclaimer in the next 48 hours which must be physically signed which she's unable to so they are now saying they will close the case. My partner has now just lost £90 plus all the stress involved and the customer services is a joke and been told that they don't care about about negative reviews which I think tells you all you need to know.

December 20, 2022
Unprompted review
Rated 4 out of 5 stars

Good customer service

Purchased 2 packs of underwear.
Unfortunately too small.
Talked to customer service and was able to return unopened items.
Good

December 19, 2022
Unprompted review

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