Zeeandco Reviews 

622
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

very bad expereince recomened not to buy any product reason is this after submitting order they did not reply any quiree about product

Rated 5 out of 5 stars

First time using the online store. Good range and easy ordering. Made order approx 8pm on a Tuesday evening. Email confirmation straight away. Shipped Wednesday and delivered Thursday am. tracking num... See more

Rated 4 out of 5 stars

Bought a stone island jumper- got next day delivery free with DPD so it came fairly quickly. Really happy with the product and zip protected case however disappointed that the outside packaging was a... See more

Rated 5 out of 5 stars

I made my first purchase online recently from Zee and Co and I’ve got to say I was well impressed. Having ordered my Belstaff jumper at nearly midnight Thursday, I was swanning around 200 miles away i... See more

Company details

  1. Men's Clothing Store

Information provided by various external sources

For more than three decades, Zee & Co have brought Designer fashion to the high street. In that time, we have introduced hundreds of exquisite clothing brands to our customers via our shops and online retail site. Our ever-growing roster of designers and fashion labels means that we continue to provide a mix of the very latest styles and innovations, from new or up-and-coming labels to the established designer powerhouses. We're as passionate about clothing as our customers, so that's why we make sure to stock garments from amongst the best brands in the world.


Contact info

3.3

Average

TrustScore 3.5 out of 5

622 reviews

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3.3

All reviews

(622)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

14 day returns and NO Exchange service…

14 day returns and NO Exchange service at all.

In 2022 I cannot and will not spend money with companies that do not value their customers.

Absolutely no way. Not for me respectfully. No exchange service is embarrassing.

June 28, 2022
Unprompted review
Zeeandco logo

Reply from Zeeandco

Hello

Thank you for taking the time to share your feedback and we’re sorry that we were not able to provide the service which you required.

Like all companies, Zee & Co are having to evaluate both our returns and exchange services to ensure that all services remain sustainable.

Many companies have now withdrawn both exchanges and free UK returns as they find that it is simply no longer financially viable. However, Zee & Co is determined to continue offering a free UK returns service for our customers' convenience.

Customers can, of course, always return their unwanted item or size for a refund (free of charge for UK customers) and re-purchase the correct item or size on our website.

In regard to our 14 day returns period, our Customer Service Team often allow a little longer in certain situations, and this can be communicated to our Customer Care team as and when required. However, please be assured that we will continue to monitor and evaluate our returns policy.

I hope this information is of use to you and is able to offer you some clarification.

Kind regards
Customer Care
Zee & Co

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Rated 1 out of 5 stars

Crumpled, Creased, MESS of a tracksuit with makeup on!

Well, i am writing this review as i am extremely disappointed. I ordered an Armani Tracksuit. Upon opening all looked great, a smart black material bag with Zee@Co on! All good! Opened the bag to a crumpled up mess of a tracksuit with makeup on! Tracksuit fits, so now i have the hassle of returning, just because it was not sent in a decent condition! 🙄. It literally looks like the person who tried it on last, just threw it in a bag and posted it me! Not acceptable at all.
I did speak with customer service who were not very helpful. They told me to return the tracksuit and IF at that time they had another one, they would send it me! if not, they would refund. It is a lovely tracksuit 100% authentic (code checked). I did not return as i did not want to risk it being out of stock. I washed the tracksuit so it was fine. However, it still does not excuse the state that i received it in or the very unhelpful customer serviced i received.

June 15, 2022
Zeeandco logo

Reply from Zeeandco

Hello

Thank you for taking the time to share your feedback and we’re sorry for any inconvenience your experience has caused you.

For your information, our stock is held both at our Warehouse and our Stores and it is possible that the damage occurred at one of our physical stores whilst being tried on by another customer.

However, our Dispatch Team should have certainly spotted any damage before your order was dispatched to you. During our pre-dispatch, we have procedures in place to ensure that items are checked twice before the order is sent.

Therefore, it is unacceptable that our checking procedures have failed on this occasion but please be assured that we will look into this for you.

Unfortunately, during mid-season, we are not always able to confirm that replacement options due to stock levels but if there is stock availability, this would certainly be an option.

Due to the above, I have asked that a member of our Customer Care team review this for you and someone will be contacting you shortly by email in order to find a resolve.

Kind regards
Customer Care

Rated 1 out of 5 stars

Very Disappointed!!

I bought a tracksuit from your side Armani Brand order number 2020081627
This was a gift for my sister, and I spent over £91 only for the brand
I chose to buy it from Zee&CO only because you have better delivery time, but the price was the same as Armani store
I receiver the order and on time however I am very disappointed that the product do not contain original Armani labels inside
I spoke to your college on the phone today 08/06/2022 time 15:00 and she told me that our company will remove the original labels if they are damaged
I really do not understand if you sell the original product why your company should remove the original labels (even if the label is damaged)
I cannot return the order because I send it to my sister but I really feel very bad because without a label the product look like a copy

June 8, 2022
Unprompted review
Zeeandco logo

Reply from Zeeandco

Hello

Thank you for taking the time to leave your review.

Every item purchased from Zee & Co is guaranteed authentic as we only purchase our clothing and accessories from the authorised suppliers of our brands.

I was saddened to see that the inside label was not located and, as discussed with our Customer Service Team, I would urge you to return the item for a refund or exchange.

Unfortunately, we do not hold spare labels as the clothing comes direct from the brands themselves.

On behalf of Zee & Co, I apologise that you were not satisfied with your order and for any inconvenience caused.

Kind regards
Zee & Co

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service
I had a query requiring an invoice from 2019. Bethany response was super fast & super helpful. I cannot thank Bethany for her kind help & providing me with the invoice. Zee & Co you’ve an exceptional customer service team who are prepared to go the extra mile. Appreciated the kind prompt response. Amazing ⭐️⭐️⭐️⭐️⭐️

May 17, 2022
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service!

Exceptional customer service!
On bank holiday I made a mistake with entering my card details and sent an email for my order to be cancelled so I could place a new order.
Bethany responded to me after the stated closing hours and kindly dealt with my query very efficiently.
Will definitely order from Zee and Co again.

May 4, 2022
Unprompted review
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Rated 5 out of 5 stars

The customer service is exceptional

The customer service is exceptional. If you have any problems with your deliveries etc don't hesitate to contact zee and co for any help or updates and if you get Olivia consider yourself lucky 👍🏽

April 25, 2022
Unprompted review
Rated 5 out of 5 stars

Quick and excellent service

Excellent and quick customers service. Quick email responses and quick with answering phone calls. Had a slight problem with the price of a product but I received help immediately and the issue was resolved.

April 23, 2022
Unprompted review
Rated 5 out of 5 stars

10 stars

The true definition of fantastic customer service. I have yet to see anyone come close to their customer service team. What a dedicated and wonderful team. I have shopped with them many times over the years and it has always been a wonderful experience. Their clothings flawless and are always up to date and guaranteed best princes. Overall, life has never been the same once I was introduced to Zeeandco

April 18, 2022
Unprompted review
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Rated 5 out of 5 stars

Always a great service

Always a great service, I’ve been purchasing here for a while now and I wouldn’t go anywhere else. Great prices and overall I good service.

April 18, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent!

Excellent! I ordered a Tommy Hilfiger cap it's totally legit and the price was the best online, it's just arrived and I love it, shipping was very fast, packaging very good, it came in a cube shaped box so the cap would be well protected also wrapped and sealed and inside was a 6 by 9 inch stylish grey folder with the Zee&Co branding on the front, it reminds me of a wedding invitation or something, its with all my paperwork inside, the sale invoice and free returns delivery sticky label which is a really nice surprise! all in all a very impressive set up that Zee&Co have going especially with the free returns label included in the box so you don't have to start emailing and asking for a return form or whatever and most places want you to pay! For me in this day and age that's a must and you can just use the same box they sent to you for your return, So it's well sweet, thanks and a well deserved 5stars

March 23, 2022
Unprompted review
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