Zehnder Reviews 107

Great service from Jackie and the team. Jackie was attentive and responsive to our requirements and was able to pursue a delivery which suited our programme.

Ten years ago, a builder fitted a towel rail but is no longer around. So I visited the web to understand my options. It was fantastic to speak to Jackie on the phone who went out of her way to understand my situation. She gave me instructions and helped me order the valves needed to resolve the issue. Thank you.

Excellent service from Jackie Kilgallon supplying a valve set for a radiator. Prompt delivery & always happy with the radiators purchased from zehender - excellent quality.

I have taken delivery of a Zehnder multi-column radiator with welded on feet. Unfortunately, the wall fixings enclosed are not suitable for the installation of the radiator in front of a large skirting board. Longer wall brackets are required for the rear feet to stand forward of the skirting board. Zehnder UK directed me towards Jackie, a truly wonderful person, who has located the required parts in France and confirmed their delivery to me in 3-4 working days. Perfect!

I had an issue with an order I had placed but did not receive confirmation for. After speaking to 3 individuals a few times and over 3 day period I was just getting the same response "Just Wait and see" Today after speaking to Casey, it was all sorted out, and the issue resolved. Casey showed exceptional customer service and a very helpful attitude. A great asset for the company. Keep up the great work!!

From my son discussing the part needed for my MVHR with Gareth and passing me over to Jackie for all the paperwork, I must say she responded very promptly and I even received a smiley emoji. Efficient and friendly. Thank you for all your help.😏

I needed a part for my MVHR and Gareth identified the part I needed, arranged for Jackie to invoice me, I paid and the part was ordered. All this within an hour. Really happy with the service

Horrible after sales support customer care, totally unreliable.
Bought and instelled a Q350 unit that is rubish with an app that only works from an old iphone 6.

from the first time dealing with the london office jackie kilgallon was very helpful knew exactly what we wanted and dealt with it very professionally thank you

Absolutely first class service from Jackie.
Sorted out a problem that could have dragged on.
The radiators are super smart and we will definitely be buying more. Just hope that we get Jackie again when we come to order!

I have Zehnder fans throughout my newbuild house. On contacting my builder (Avant) customer services, I was told to deal direct with manufacturer as I'd reported excessive noise from kitchen extractor. I contacted Zehnder and was asked to send a video of the fan and images to let Zehnder check warranty. I received a very prompt response advising a replacement had been sent out which I quickly received. Excellent customer service!

Great help from Jackie in sales with our order.

I was desperately looking for an extractor fan to replace / match an existing one which was no longer available. I dealt with Jackie who was extremely helpful and supplied all the information and specifications I required to make a decision. The replacement will be a direct fit with only very minor wiring alteration - exactly what I needed. After my initial email enquiry, to my surprise, I think I got a reply within the hour, I received a quotation to enable me to place an order the same day. This was again followed up by Jackie after Easter, on the Tuesday checking all was to my satisfaction. I was amazed at the service I received and most thankful...

Product quality is excellent and after-sales service is great. Technical questions answered by people who know the products.

Had a small baffling problem with my radiator, which I'd ignored for years. When I decided to tackle, they were super helpful and sent me a new part, no questions asked about time lapsed, receipt or how it got broken. Amazing.

Jackie has so much patience and quickly and politely deals with all queries. I have been delighted with my last two orders. Delivery is quick and the product is superb. I cluld give my plumber the tech specs off the website which wss useful. I had these rads in a previous house and the efficiency and heat output is superb. And of course they look great. Thank you all.

Spoke to Gareth via email to go through an issue with a radiator purchased and he was brilliant throughout and was able to provide a solution my problem without causing a fuss, he was polite, efficient and professional and deserves a mention.

Thanks again Gareth for your service!

Jackie at Zehnder was superb. She responded to my enquiry immediately . Came back with a quote quickly and made the whole process of ordering a significant quantity easy and reassuring that everything was as we required . Would highly recommend this company .

Jackie at Zehnder couldn’t have been more helpful whilst I was making an order of 6 radiators. She was knowledgeable, quick to respond and fabulously personable.