While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Software Company
  2. Computer Software Store
  3. Software Vendor

Information provided by various external sources

Zemana AntiMalware is your trusted malware scanner and advanced malware removal tool. Protect your PC from malware, spyware, adware, ransomware.


Contact info

2.1

Poor

TrustScore 2 out of 5

10 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam alert! You pay they don't send links!

I believe this company is now out of business. I have paid for renewals but never receive activation links. I've notified the company used for payments,'Secure 2checkout' twice since 2024 and they don't respond either.
Today I received another email:
"Thank you for using Zemana Bilisim Teknolojileri Sanayi Ticaret Anonim Sirketi products!
We're sending this message to remind you that Zemana AntiMalware Subscription subscription will expire on 2025-06-12. You will not be able to continue using your product unless you renew your subscription before its expiration date."
This company is a SCAM and I've made a formal complaint with the FTC.

June 4, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Zemana gone bad

I have been a Zemana customer for many years I have both Antilogger & Antimalware, Both were 3 year licences, Antimalware was supposed to expire on March 6 2026, but is now showing expired, Antilogger was supposed to expire September 2026, but is now showing expired I have contacted the company on many occasions & they will send an email each time saying the will look into it or it has been escalated (whatever that means) it has been over 2 months now & still no resolution, they used to be very efficient but that has all changed, I have given up trying to get these programs re-activated, so I have blown my money, its A shame that this company has gone bad after so many years

June 25, 2024
Unprompted review
Rated 1 out of 5 stars

Paid for a renewal of licence

Paid for a renewal of licence, nothing. Sent two emails to support centre, no reply, no nothing not even an automated receipt.Waste of money in this case it's let the "caveat emptor" you might get what you pay for then you might not. Had to give one star as thats the least I could give

February 19, 2024
Unprompted review
Advertisement
Rated 3 out of 5 stars

Legit program. However I payed, but did not receive my licence. Add to this the worst costumer service.

Legit program. But the worst costumer service. And at this moment I payed for extenting my licence but have recieved nothing (Payed 1st of October)

I have been a loyal user for 12 years (since 2011), I renewed my licence, but I did not recive a licence code.

I reached out to the team 4-5 times, but still haven't been getting any usefull feedback.
Instead I get some giberish, with no explanation or solution.

Way to treat a user for over a decade of loyalty ;-)

October 1, 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely not serious

Hi there
Having been subscriber to Zemana for one year I advised my wife to install it on her PC.
After she had paid for a year she never received the licence key in spite of very numerous mails to the company.
Not one bit of answer and therefore money totally wasted, I should say STOLEN. She wrote, and I wrote and still no answer. They don't seem to care a fig. My advice: shy away from this company!

June 25, 2023
Unprompted review
Rated 1 out of 5 stars

Zemana appeared to work well until I…

Zemana appeared to work well until I discovered it disabled Windows Defender in all of its options, reporting it as a trojan, which could not be cleaned/removed. The only way to scan with Windows Defender was to exit Zemana.
Zemana feedback does not respond, Help/Supprt Contact Us reported site unreachable. Contact link from Zemana home page also unresponsive.
I am willing to consider that an unknown issue is affecting my otherwise excellently functioning computer but when I notice that Zemana regularly alternates between 361 days and 0 days left on my subscription I suspect my computer is not at fault. I'm giving them 24 hours more to respond before approaching PayPal for a refund and flagging Zemana as a very convincing scam.

February 21, 2022
Unprompted review
Advertisement

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look