Zenco Legal Ltd Reviews 

9,385
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,307 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the intuitive website and straightforward online forms, noting how remarkably simple it is to complete legal paperwork without unnecessary delays. Consumers frequently highlight the exceptionally friendly and professional staff who go out of their way to provide wonderful guidance and total reassurance throughout the entire journey. Though some reviewers initially felt a bit unsure or experienced minor confusion when navigating the digital platform independently, prompt phone assistance readily cleared up any worries. People also mentioned that receiving clear updates and properly checked documents gave them complete confidence in the final results.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting that the online process is... See more

Staff

Users describe positive interactions with staff, frequently highlighting their professional and patient... See more

Service

Clients share positive opinions on service, praising the fast, efficient, and professional handling of... See more

Customer service

People report positive experiences with customer service, highlighting that representatives are exceptionally... See more

Website

Consumers experience great satisfaction with the website, expressing that the online process is simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The simplicity of the form and everything was straight forward. The questions were not complicated. However, I note the form was asking for a separate email and phone number for my 90 year old dad who... See more

Company replied

Rated 5 out of 5 stars

Superb service from Zain re setting up my Power of Attorney documentation. Extremely friendly manner,informative,helpful and patient.Cost:very reasonably priced. Thank you so much Zain,you're a... See more

Company replied

Rated 5 out of 5 stars

We decided to get Power of Attorney documents for me and my husband. Googled it and Zenco had so many positive reviews. Well they’ve got another from me. Everything was so simple to do online,... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend this service . thought this process would be so difficult to do but found the online process easy . I did need some questions answered, so I booked a telephone call and they... See more

Company replied


Company details

  1. Paralegal Services Provider

About Zenco Legal Ltd

Written by the company

Zenco Legal

We focus on you to bring legal services that separate us from the rest by being; accessible, affordable with amazing service.

We offer our customers same day phone appointments for their convenience for Lasting Powers of Attorney documents, basic and Trust Wills.

We're on average 65% cheaper than high street solicitors with a best price guarantee for peace of mind.


Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(9,385)

2,302 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simple, efficient and fast.

I couldn't believe how simply the whole process was. Lots of clear instructions. Personable and professional. I have already recommended Zenco Legal to friends and family.

September 22, 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

Thank you for the lovely feedback Deanne 🩷

Rated 5 out of 5 stars

Zain was absolutely fantastic

Zain was absolutely fantastic with the application process and explained everything clearly throughout
I was going to do an application online but thought I would give Zenco a call to get the answers to some of the questions I had. Zain was very knowledgeable and reassured me that I was in the right place
I have had a notification today that my documents are on the way so the process has been very speedy, and everything is handled with care and support which is really helpful

September 24, 2026
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Reply from Zenco Legal Ltd

Thank you for the 5 star review 🩷

Rated 5 out of 5 stars

Your agent was polite

Your agent was polite, patient , understanding and very helpful

September 24, 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

We appreciate the lovely feedback Patricia 🩷

Rated 5 out of 5 stars

After avoiding the task for some time I…

After avoiding the task for some time I eventually looked into the POA forms online with Zenco Legal. I was pleasantly surprised at how straight forward the process was and applied for 2 documents each for my husband and myself. Within days the documents were returned to us with very clearly marked instructions for who, where and when they had to be signed. On two occasions I spoke to a representative on the phone and each time they were very professional and helpful. I chose to use the extra checking service which guarantees acceptance by the OTPG . A very efficient, professional, helpful service all round.

September 3, 2026
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Reply from Zenco Legal Ltd

Thank you for the 5 star review we really appreciate the kind words, we are so pleased we could help you🩷

Rated 5 out of 5 stars

Absolutely over the moon with Zenco…

Absolutely over the moon with Zenco easy experience online easy forms to fill out and if you’re having trouble they are always there to help!
I’m giving a big shout out to Harrison who helped me he certainly knows his stuff and guided me and explained everything in full !!
If you haven’t done your power of attorney yet i would recommend zenco very helpful!
Just received my documents through the post!

September 21, 2026
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Reply from Zenco Legal Ltd

Thank you for the lovely feedback Michele 🩷

Rated 5 out of 5 stars

Helping with all questions asked x

We asked lots of questions before we carried on , the gentleman was very helpful in explaining everything and helping in filling in the forms x

September 23, 2026
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Reply from Zenco Legal Ltd

We appreciate the kind words Ingrid 🩷

Rated 5 out of 5 stars

Zenco, Excellent service

Zenco, arranged the Lasting Power of Attorney documents, for myself and my wife. It could not have been easier. After completing the online form, the documents arrived promptly, fully labelled as to who and where to sign. I returned them in the envelope provided (tracked post), they checked them and submitted them to the Office of Public Guardian. The only thing I would have done differently, was the name the witness on the online form, so they did not have write their name and address multiple times. Excellent service.

September 23, 2026
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Reply from Zenco Legal Ltd

Thank you for the 5 star feedback Paul we really appreciate your feedback, we are so pleased we could help you 🩷

Rated 5 out of 5 stars

Kind, helpful & reassuring

Zenco have such kind, helpful people who helped me with my POA for both parents. Guided me all the way with phone calls and emails.

September 23, 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

Thank you for the lovely feedback Debra 🩷

Rated 5 out of 5 stars

Very professional and helpful satisfied…

Very professional and helpful satisfied that at last sorted out my wife and I that we know is something we had discussed for many years with your help we can have peace of mind thank you

September 23, 2026
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Reply from Zenco Legal Ltd

We appreciate the kind words John 🩷

Rated 5 out of 5 stars

Quick to respond and paperwork arrived…

Quick to respond and paperwork arrived really quickly. Fees were competitive.
I didn’t use the consultant assigned but it was nice to know assistance was there if I needed it.

September 15, 2026
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Reply from Zenco Legal Ltd

Thank you for the lovely feedback Fiona 🩷

Rated 5 out of 5 stars

Friendly service

Friendly service. Knowledgeable staff.
Responsive to any questions. Competitive pricing

September 22, 2026
Zenco Legal Ltd logo

Reply from Zenco Legal Ltd

Thank you for the feedback Douglas 🩷

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