Zezgo Reviews 

Ashamed of Expedia to be part of the evil company!!
They are liars, thieves, and disgusting human beings!
No work ethic, no morals, just plain THIEVES.
NEVER, EVER USE THE CAR RENTAL ZEZGO! They are a true nightmare. They actually look you in the face and tell you your refund will be processed in 48 hours. Really????? NOT!
I no longer feel comfortable using Expedia, so I'm done with them as well!

Booking process

If I could give zero stars, I would. DO NOT go here! Do not waste your money.

They didn’t even come out to inspect the car when we picked it up or when we returned it. We made sure to take videos and pictures of everything because we didn’t want to be blamed for the existing scratches, damage, and stains that were already in the vehicle.

The pickup process was unbelievable. They literally opened a lockbox, told us how to turn off the alarm, and said, “Go find the car.” When we returned the vehicle, I specifically asked the employee if he was going to inspect it, and he said, “It’s all good,” without even looking at it.

Imagine my surprise when I got home and found an additional $250 charge on my card. Customer service was no help at all. Everything had to be handled through email, and they never even sent me a receipt—I had to request one after I returned home.

They then claimed the $250 charge was a smoking fee, stating there was a heavy cigarette smell and ashes in the car. This accusation was absolutely false. Neither my husband nor I smoke, and we had our two children (ages 3 and 12) with us during the entire trip. Why on earth would we allow smoking in a car with our kids?

I was furious. I called customer service, and they offered no assistance. I had to send additional emails and ultimately contact my credit card company to dispute the charge.

I would never use this company again, and I strongly advise others to think twice before renting from them. Also, beware of hidden fees. I originally booked the rental for $80, but by the time I picked up the car, I had already paid $252, and then they attempted to charge me an additional $250 afterward.

Save yourself the stress and rent elsewhere.

I had to dispute charges for the early drop-off fee and fuel. I received the car with the fuel under half and was told that's ok. A missing cup holder cover and a dent in the car. I took pictures of everything. During pick-up, I showed a copy of my return flight info, 7:40 am, thinking I could return it before my flight, but the Zezgo Los Angeles Airport was not open, and as a result, I missed my flight. When I returned the car, the Zezgo employee took the rental car Keys at the (8:00 am opening time) and told me that I could board the shuttle. I did not receive a receipt showing what time I dropped it off.

Complete scam. The so called business looks like an old run down car lot. They're were hidden fees and the customer service was extremely shady. If booking through Expedia, please do not book this place. Be safe out there everyone.

I booked the reservation for 15 dollars per day. Then the agent said he needs to charge me 80 dollars per day for the accident insurance while I have my own car insurance and credit card for damage and loss protection. Just let this business f**SK off and out of business then.

They would not give me the car which I had paid for and had all the documentation for.
They would not refund me or help me in any way.
They should be behind bars.

Advantage Rent a Car via Zergo just charged me a $250 "smoking fee" when NONE of us in the car smoke, and there was no evidence of smoking when we got the car (my wife is sensitive to cigarette smoke, and we would have returned it). Despite my protestations, they will not refund. I think it's a scam for them to rip us all off. AVOID Advantage and other Zergo-managed car rentals in Orlando.

After arriving at Tampa Airport and calling to be picked up for our car that had fully been paid for through Expedia flight and car package, we were taken to a shabby office away from the airport and then told our insurance was insufficient to cover their vehicle. We were charged an additional $500.00 and then a $300.00 deposit to our credit card. It was evening and we had no other options, so we had to pay it. Expedia had to be aware of this scam and is obviously getting some kind of kick back from them. They should both be shut down for taking advantage of hard working people trying to take their families on a once a year vacation. Disgraceful!

Do your due diligence on a Car rental company you use called Zezgo.
It's corporate name is Corpusa rent a car. You show a 3.7 rating on them but the truth is they are a 1 star or zero if allowed. Check Trust pilot. Solid one star.
These clowns operate in Miami FL and there are hidden fees and charges they tack on without a hope of you getting a refund. The location is a dump and the car needed brakes, wiper blades and a good cleaning.
Please remove this so called company from your booking site!
They are on Travelocity and Expedia.

Everyone in DR was amazing

THIS WAS A HORRID experience...just like the others on here. I was required to pay an "mandatory" insurance fee of $231. 46, which is over $40/day. I would give this franchise a O rating if I could. Most car rental agencies charge no more that $20/day, and is optional. The agent led me to believe this was a Florida law. This is ROBBERY! Furthermore, I provided my email address for them to send a copy of the rental agreement, which I have not received. I will be filing a formal complaint with the Better Business Bureau.

1st of all when we picked up the car assigned to us had and impact in the front passenger side. I took pictures and told the lady who attended us and she said they took a video and they were aware of it. Then when we returned the guy who received it was acting strange and looking at the car dent. I noticed and told him that the car was like that when we picked it up and I have pictures and show it to him then he told us he was just doing his work. We were told we will receive the deposit as soon as we return the car and it never happened. I called and they said it was being processed, I sent an email and they replied saying that they returned $250.00 to my Bank account which is not true. And now they sent an email stating there is no refund. This is the 1st and the last time I use them

I am not writing this because I am angry this is the truth I booked this through Experian a package deal thinking Experian only deals with excellent other businesses well they don’t Zezgo rental car is a predator company when the bus shuttle pick myself and my 11 year old granddaughter up and took us off airport grounds and to the whole in the wall car rental place dirty smelly cramped as we walked in other customers were crying visibly upset it made me and my granddaughter upset and scared they were up charging these people hundreds if not over 1000 dollars and if the could not pay they told them they could not wait on the property and had to wait out on the highway making it a more hostile environment they wanted a 1000 dollar deposit and telling the customers the tolls were 30 dollars a toll and even though I paid for collision through Experian and had my liability paper work with me every one still had to buy it there and honestly there were so many charges you could not think anymore but as I am American and speak and understand Spanish which the workers were the one sent me to the other worker and said to him charge him up good my head started spinning and I said to the new worker helper in Spanish what the hell is going on here in Spanish to him and the two workers stared at each other in shock we were taken off airport grounds stuck in the middle of nowhere with my eleven year old granddaughter they dropped it down to 380 dollars but was forced to pay it because it was 10 o’clock at night and in the middle of nowhere I was not singled out they were doing this to all the customers ahead of me maybe because it was late in the middle of nowhere and they knew they had us but please don’t start your trip off by it getting ruined by Zezgo car rental service in Orlando Florida I even said to the one worker I am going to leave a bad review and he said join the others he does not care

We rented a car via Carjet for our trip to Iceland. We paid in advance for the car rental, comprehensive insurance (all risk) including window insurance, and a second driver. Part of this total amount was paid in advance, and we were to pay the other part on arrival. Upon arrival at the airport, we waited for almost an hour for someone to take us on a 10-minute journey to an office. There, we had to video call someone in a booth. This person was completely unaware of our reservation, did not recognize our voucher, and also indicated that we had to take out insurance. We pointed out multiple times, showed the voucher, that we had already reserved everything and that we only needed to pay the remaining amount. This was not possible; we could not leave without insurance, no matter how we explained that everything was already reserved. We also had to pay for the second driver again. The conclusion after more than one hour in this hot booth is that, in order to be able to leave, we paid for double insurance and even more, and a second driver twice. We paid nearly €300 too much. Ofcourse we contacted Carjet immediately upon returning home, but unfortunately, they take no responsibility and pass the buck to their supplier, Zezgo rent a car. This indicates that there is no communication between ‘Carjet’ and ‘Zezgo rent a car’ and that agreements made are apparently not important. For us a big disappointment and extra expensive experience. And we haven't even talked about the condition of the car yet. A real no go this both Rental agencies.

I wish I didn’t have to put one star. On a trip to Orlando Florida from Vermont, we researched car rentals in area and chose Zezgo Florida, and given a price of $168 which was quite reasonable. BUT, while signing agreement the fees were added. We paid for tolls ( understandable) then fees because they didn’t use my car insurance ( Progressive) and other fees and thus $168 rental turned into $574. We just wanted a car so we paid. We made an arrangement for drop off and shuttle ride to airport at 8am Saturday ( so pre arranged). Agent informed us of gas prices in area ( we’re from Vermont, how did we know) and said it’s far more convenient and cheaper to just let them fill it, telling us local pricing was $4.95 a gallon, and they fill it cheaper, so obviously we agreed ( finding out later that the prices in area were not close to $4.95 a gallon) We dropped off car on 3/8 tank of gas on proposed date and time and got a shuttle to the airport. The fee hike alone, and misrepresentation of local pricing on fuel was enough to have bad feeling about Zezgo, but there is more. A week later I had a fee on my card for $205. With a call to Zezgo I was informed of fueling of vehicle plus fee to fuel, which I questioned the $205 fee for that. I was then informed that was half that charge, and rest was for “ early drop off fee”. WE WERE CHARGED TO DROP OFF CAR TOO EARLY, which is insane enough, BUT WE ALSO HAD A PREDETERMINED DROP OFF DATE AND TIME. Be warned and prepared, we are tourists and Zezgo advertised on price, and clearly charged a higher than advertised rate., and then added an unreasonable fine. We went from a $168 estimate to a $779 total rate, A $611 PRCE INCREASE!!!!.. AND MADE TO FEEL ITS JUSTIFIED ABD HOW THIJGS ARE FONE ON FLORIDA…BE WARNED IF YOUR USING ZEZGO. This is not slander, all off this is documented occurrence.

Apparently, the same company as NÜ Car Rentals. Same office, staff, cars, etc.

Worst experience ever.
Do not book here.
It is set up so that no matter the clients' degree of preparedness, insurance, top credit card and pre-paid status, the client will be charged hundreds of dollars more for in stealth fees.
In addition, a deposit of $2000 is required unless the client pays a non-refundable fee.

They do not care if the client leaves without their reserved car. They just smile through the repeated gouging attempts.

Worst experience ever. If you have deep pockets and a yearning to be ripped off, then go here.

When I booked through Expedia I paid for extra insurance coverage. When I arrived at the Zezgo rental office I was asked to see my personal insurance information and then I was informed that I needed to pay them an additional 436.00 to cover the cost of the additional 500,000 dollars insurance coverage they were demanding.
These people are bait and switch rip off artists.
I refused the rental and was told to go back to Expedia for a refund. I encountered other people at this location being subjected to the same scam they tried on me.
Expedia would do well to look into what these people are up to.

Horribly dirty car . Stained seats front and back. Filthy steering wheels 🛞 complete snots rude struggle to speak English. No one speaks English and not one person gave us a receipt for the return. thinking we don’t care about our 2.1 stars that we already struggled to keep. Get to the airport after you drop your car off and they take you in the shuttle and they throw your suitcase outside the door. Do as I didn’t take a full video of everything before and after and all the full interaction of everything when you arrive to return your car back to them these people can’t be trusted super rude. THIS WAS IN TAMPA AND THIS STUPID APP DOESN’T EVEN HAVE TAMPA AS AN OPTION.

This is NOT a legitimate company. They lure you in with a low price, and when you show up, they slam you with higher costs, like$300 or more to use their insurance. And then, when you get so mad that you walk out, there is another office door with a different company name on it and they try and reel you in to give you a quote with them. It's all a scam. After all that, then the shuttle that brought you over with ZezGo name on it, refuses to take you back to the airport. DO NOT BOOK WITH THEM!