Z Gallerie Reviews 

Horrible customer service experience. I have been trying to call and each call has lasted 50 mins with no one answering. I placed an order and want to cancel it order 897812. I dont trust this company if it doesnt have a good customer service, dont need the hassle of the possibility to deal with them in case my order needs attention when delivered. Please refund my order and cancel!!!!

In January 2022 we received our Montara sectional couch that we purchased from Z Gallerie in 2021. At first we loved the couch but now, barely 2 years after receiving it, one of the legs has broken on the chase and the sofa portion sags dramatically in the corner. We’ve determined the sagging is an issue with the support springs and not the cushions. (We religiously rotated and fluffed the cushions so we know they are not the problem). We contacted Z Gallerie for help and was told the warranty was only for a year and nothing could be done. Rather than throw good money after bad by repairing a poorly built couch, we’ve decided to replace it. A 2 year lifespan for a couch costing more than $3k is ridiculous and, naturally, we won’t be returning to Z Gallerie.

I have been trying to get a hold of this company so many times via phone and email and no one ever responds! I need to cancel my order ASAP. It has been two weeks and my order still states "awaiting fulfillment". Please cancel my order. Its #891261. I will never purchase from this scam company ever again. Please give me my money back!

Negative 0 this company gets. I ordered furniture from Z GALLERIE back in September 2023 my furniture was suppose to get delivered January 5th 2024 long wait I know... so I just so happened to call to see why my furniture didn't get delivered they say it got pushed back until the end of March because they are having issues with the vendor/ manufacturer 😤 not one call to let me know what was going on not one email so I tell them I do not wish to wait another 2.5 months without furniture so I would like to cancel my order they go on to say I can't cancel my order once it's placed and they have to reach out to the vendor to get approval for a cancelation that's BS because you just told me your having issues with the vendor so why would that be the vendors call to refund me my $3200 that I paid in full for furniture and have to wait all this time for furniture z gallerie is full of ish and they scam people out of their money and it's not okay. I have spoke with several individuals and they all stated the same thing about furniture orders through them if you know like I know be aware before you order furniture from Z GALLERIE oh and not to mention the store I ordered the furniture in houston texas back in September is permanently closed. What a damn headache and $#*! ache I'm having from dealing with and sitting on the floor this long

They won’t respond to my calls or email for a few days now I wasted hours reaching out to them but yet no response, I just want my refund my order number is #887580

I ordered 6 dining chairs back in Sept, and the estimated arrival was Dec. Then it got delayed to Jan, then Feb, then March, now April. I've been trying to get in touch with this company through both email and phone to cancel, but no answer. They have filed for bankruptcy and I don't expect to ever get my chairs. Please give me a refund! My order number is #830807.

(edit: I already contacted yourvoice(at)zgallerie.com and no one has responded....) I ordered a furniture item in May that was to be delivered in August. When August came and went, I reached out for an update since the site gave none at all and only says "awaiting fulfillment." I was then told it would be September, which came and went, then told October, which came and went, then told November, which...you guessed it...came and went. Still no delivery and I'm only ever given these "updates" if I reach out to them myself. I was even told the item is "now on a truck getting ready to ship from our warehouse mid to late november". When November passed and I asked for another update, I was told early-mid Dec. They are just constantly estimating shipping to be whatever the next soonest time frame is... and the fact that my furniture is apparently just sitting on a truck after I literally paid hundreds of dollars in shipping... w.t.f? Just go out of business already if you can't function properly. Reading reviews on here about how so many people got their items finally but they were damaged, and the company literally won't do anything about it, refuses to do refunds...WHAT IN THE WORLD. Definitely not purchasing from here again. I shopped other "high-end" furniture stores and the experience was far superior to z-gallerie. I can't believe how horrible the service for how expensive everything is. Insane.

We had some dear friends buy us an expensive gift certificate for our wedding. These people are hardworking, hourly wage employees who were extremely kind and generous to us. When I went to try to redeem the gift certificate, there's a toll-free number you are asked to call. When you ask about gift certificates, you are told they are no longer being honored. That's stealing from customers, plain and simple. So disappointed there's not more we can do. UPDATE: Reply provided by Z Gallerie below is completely unsatisfactory. On the gift certificate, it states "does not expire." The store (in an email) told me not honoring the gift certificate is different from the certificate expiring. Semantics! Either way, Z Gallerie took our friends' money and provided nothing in return. They also had my email from the gift certificate delivery to contact me directly and let me know of the change, but they never did so. They told me it was on social media. Who has time to follow all of their retailers on social media? Not only are they dishonest, but they did not execute due diligence in notifying existing gift card holders of this change. So disappointed.

Don't order anything from these people. They are a joke. Took 6 months to get my couch and it showed up damaged. Held onto the old couch and it has been over a year now and they still have not replaced it. Would recommend going elsewhere.

This was my first time ordering from z gallari I gotta say I ordered a blanket thinking I’m getting a nice thick one it was really thin for paying all the money I paid and no sheets with it then I ordered two thinking I’m getting two confeder sets one came ass sheets and no blankets I will never order from there again that’s not right I’m very unhappy with z gallari trying to order my self a nice Christmas present very very unhappy

If I could leave a negative 0 I would. I am writing this to hopefully inform someone else. I purchased an item in store that was in a box and took it home only to discover it was broken. Due to their liquidation, they will not refund the item. Check everything, look for scratches, stains, tears, and chips. They keep items that other customers damage and sell it to you boxed or not.

We started shopping at ZGallerie over 10 years ago. The first sofa we bought has lasted through 2 teenage boys and a St Bernard. Amazing quality. We have bought several pieces, including our most recent updated sofa and ottoman. The staff at ZGallerie has always been friendly, helpful, and knowledgeable. Going into the store to see and feel everything is irreplaceable. I only gave 4 stars because I am disappointed that the company has decided to close all their store fronts and run online only. It is so sad that the company is doing this to the employees and customers. I am always hesitant to make a big purchase (like furniture) without being able to touch and feel it. I think this is a huge mistake!!!

Ordered a bed on September 4, 2023 with an estimated delivery date in November (Order #824815). When I went to check on the order 16 days ago it had been cancelled without any notification to me. I have called and emailed for 16 straight days without a response. Only actually got connected to a person once. They couldn’t find my order at all! I have sent a copy of my confirmation but have not heard back. I will be filing a claim with the Better Business Bureau today. Do NOT buy anything from ZGallery

Bought a leather bed frame, in a few years the thing is pealing, i would not recomend buying their stuff, looks nice but it is junk.

I mistakenly placed a duplicate order because my original order disapperared before the transaction was complete, so I ordered again. I was charged for both orders - $3,024 each, total of $6.048. I immediately sent an email to customer service, that was 2 weeks ago and since I have sent total of 5 emails to customer service with ZERO response. I have attempted to reach customer service by phone 6 times without any success. Each time I was on hold for 35 minutes before the call ended. I finally called and selected "Place a New Order" and spoke with a sales person. I explained my situation to the sales person and he told me he would cancel the duplicate order for me. I also inquired about the status of my original order and he told me it was backordered and he could not tell me when it would ship. I asked the agent to cancel my original order as well since it had not shipped, and he said he would cancel both and email me cancellation emails for both. He said I would receive the emails within 2 business days. That was 7 business days ago.
I have disputed both charges with my credit card company and filed a claim with the Better Business Bureau. It is interesting to read responses saying just email your order information to our customer service department and we will help you. Beware of this as I have emailed their customer service department 5 times in 2 weeks with ZERO RESPONSE! Out of 7 phone calls, I was able to speak to someone 1 time and only because I selected the option - Place a New Order. Even then, the agent did not do what he said he would do.

I was able to speak with a customer service member last week and get this resolved.

Really great quality throws and pricing. But am ordering online and cannot get a response via email or phone after trying for several days. And I want to return one item and order more.

Nice products, fast shipping and great customer service. Thanks

I ordered a Dylan sofa on 9/22. Order 831742. The website said delivery late September or early October. After 3 weeks the sofa had not shipped. It was shipped 2 weeks ago and there has been no traffic info provided and no call from the shipper, after numerous requests. Most emails are not responded to. I have asked numerous times to be escalated to someone in management who could help. This has been a really frustrating experience from the beginning. I am in a new house without a sofa. I have choices where and how to spend my money. I have lost all confidence in ZGallerie. Not to be rude, but there is a reason why you have filed bankruptcy 3X. Now I get to fight to get my money back.

Update: My sofa is taking 4 weeks for the carrier to deliver because I live in a remote area. Charleston SC. And I have to pay a 25% restock fee if I want to cancel because my sofa that will take 7 weeks to get here. I waited 50 minutes on hold for that fun news.

Save yourselves........

I bought a set of 4 custom chairs. After waiting 6 months for delivery when the chairs came one of them had a big stain on it. I immediately told the delivery person and was told the company would contact me for a resolution. The company sent out someone that was supposed to clean the chair and that person actually made the stain worse and also damaged the chair with the brush they used to clean it. ZGallerie will not exchange the chair or refund me the amount of the chair and so the entire set is ruined. I am contacting the Attorney General I am also taking them to small claims court but do not buy from this company. What they are doing should be illegal

I purchased 2 Omni nighstands and a dresser. The 2 nightstands arrived and they had a Horrible CHEMICAL SMELL. I asked the delivery guys and they said its fine after a week it will be gone. It wasn't my entire 2600 sq foot house smelled like chemicals! I waited another couple of days, opened my doors hoping that would help, and the smell did not go away. Then I started getting headaches. I called and told them to pick up the nightstands immediately and I canceled my dresser order.

They told me I would have to pay a 25% restocking fee for a preference return. This is not a preference! Its chemicals that your store put on the product that never goes away. Its a health hazard.

I called several times asking for a supervisor and they said sorry its a preference return

The guy on the phone told me its the mold inhibitor they put in the container when it ships from overseas and many customers have this issue

This is completely unacceptable and you should not be delivering furniture with chemicals that do not dissapate and give you a headache! I want my 25% restocking fee refunded.

I ordered a sectional last year and did not have this issue. I also have 2 viola nightstands coming and now I'm concerned I may have this issue all over again. Cust service said you'll have to wait and see.

Worst customer service ever!!!!

Do NOT buy the mirrored furniture