World of Books - Sell Your Books Reviews 

99,008
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 12,598 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally straightforward process for scanning barcodes, arranging convenient home collections, and receiving prompt payments directly to their bank accounts. Many consumers appreciate this efficient method to declutter their shelves while giving unwanted books a second life. Though some reviewers were not happy with low offered prices and missing items reported after inspections. A few people also experienced frustrating issues with missed collection dates or delayed communication regarding their trade-ins. Users noted that managing inventory through the application required extra time when dealing with unwanted titles.

What people talk about most

User experience

Customers had positive experiences with user experience, consistently praising the platform for being easy to... See more

Product

Customers consistently note ambiguous experiences with product, finding the process straightforward for... See more

Payment

Reviewers highlight positive aspects of payment, noting that the overall transaction process is smooth and... See more

Service

Users describe positive interactions with service, highlighting a quick, efficient, and reliable experience... See more

Price

People report ambiguous experiences with price, as opinions on book valuations vary widely among consumers.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I knew from before that the offers wouldn't be huge but it is a good way to declutter, and it is better now that there is the "bookshelf" system whereby your book titles are kept on the "shelf" for la... See more

Company replied

Rated 4 out of 5 stars

Whilst I have experienced problems before relating to Trades (selling pre-owned books to WOB) which were listed as not received I wanted to state that on contacting Customer Service (Alan) I have foun... See more

Company replied

Rated 5 out of 5 stars

Easy to scan books either by 'phone or even manually entering the ISBN number. Pack books into a large box and either take to a shop of your choice or an in-post. Your parcel is tracked the whole pr... See more

Company replied

Rated 5 out of 5 stars

Very easy way to upload books via IBSN and get offers for each when entered. submitting every following was easy and quick and received and email with next steps and shipping label for FedEx. Would re... See more

Company replied


Company details

  1. #16 of 28 best companies in Book Store

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

99K reviews

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1-star

Asks customers to review

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4.3

All reviews

(99,008)

12,196 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I sold a book

I sold a book, not bought one. Thank you for being so honest and prompt in your dealing with my issue. I will be delighted to recommend you to family and friends.

August 25, 2026
Rated 1 out of 5 stars

Don't sell your books to this company

Don't sell your books to this company. They lied about what I sent them, claimed certain books weren't in the box, claimed other books were in damaged condition (that were actually NEW) and never responded to my inquiry as to why. They will probably respond to this review but, not to the actual customer.

August 18, 2026
Rated 1 out of 5 stars

World of books reply to non payment…

World of books reply to non payment…
Hi, Thanks for leaving us a review. We’re sorry to hear this and would love the chance to put it right. If you could drop our customer service team a quick email with your trade ID number and a few details about the problem, we’ll do our very best to sort it out for you.
Our reply for all to see…
We have sent about six emails and you failed to resolve the missing payment issue.
We have sent you all of our credentials as per requested, but you have failed to respond to our request, (two day ago) for you to provide your supporting evidence and documentation, which confirms when the payment was made from your finance department and the details as to where you claim it was sent to (our bank details) Yet after fourteen days since you say that the payment was made, there is no evidence to uphold it and you have clearly shown, that you cannot be bothered to respond back to our emails in a time manner.
***Action required: respond to our email, provide the requested payment proof and essentially pay the money to us, which was agreed at inception, which you are contractually obliged to do***

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

This site/company makes it easy to sell your books!

This site/company makes it easy to offload old books and textbooks collecting dust on a shelf. My kiddos had college books laying around that the school didn’t offer buy back for. I found this app on a google search and it’s been awesome! Just scan your books, get your quote, print your label and wait for your payment. Usually direct deposit in less than a week and customer service is quick to assist with any issues or questions.

August 10, 2026
Rated 5 out of 5 stars

Extremely easy.

Was extremely easy to do. Only downfall, but completely understandable, it takes time from sending books to receiving payment.

August 28, 2026
Rated 1 out of 5 stars

Scam

They said the expensive items weren’t there on 3 occasions. They paid next to nothing. You can not contact them. Scam

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to sell

Easy to sell, just scan your items then box them up and take to your nearest inpost! Wait a few days and get paid, what's not to like!

August 27, 2026
Rated 1 out of 5 stars

I never received the PayPal payment…

I never received the PayPal payment despite them saying they sent it. When I seeked help they told me to wait 4 days from time payment was sent. It was already past that time. I told them that twice and have not received any response: I am ready to report it to the BBB. Very disappointed to get cheated
Out of $40 dollars.

August 27, 2026
Rated 2 out of 5 stars

Payment

Payment did not come through to my account. I chose a savings account but I think world of books is putting the payment through as a checking account, making my credit union reject the payments. This has not been resolved.

August 27, 2026

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