We've been using Zigzag, particularly their Paid Returns solution, for our health and wellness brand. Over the last two years it's had a a significant impact on how we manage our returns. The platform... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Recently made a return with New Look. The process was super easy and quick. I was really impressed with how intuitive the process was, it made the process much less stressful, as making a return can o... See more
Company replied
We have had a great experience with ZigZag, they are very intuitive and responsive to all our business needs. The ladies that manage our account Hannah and Stacey provide a superb service. This ser... See more
Company replied
I returned a pair of Shoes from Selfridges that were a little small. The returns process was fantastic, intuitive and quick! Loved the experience, I wished all retailers I shop at used ZigZag xx
Company replied
Company details
- e-Commerce Service
- Courier and Delivery Service
- e-Commerce Solution Provider
- Logistics Service
- Shipping and Mailing Service
- Software Company
Written by the company
ZigZag is a software solution to help eCommerce retailers manage returns domestically and globally. In 2023, ZigZag processed £2bn worth of returns via its retailer-branded returns portals providing consumers with quick and convenient returns solutions. The ZigZag platform connects major retailers to a global network of 1,500+ carrier services in over 170+ countries. ZigZag's clients include Selfridges, Frasers Group, New Look, The Hut Group, and many more. ZigZag delivers best-in-class technology and service to transform the post-purchase and returns experience globally. ZigZag’s mission is to reduce cost and waste, increase customer loyalty, and enable its clients to be more profitable and sustainable. ZigZag has continually been awarded for its innovation and data winning 14 awards since 2019, culminating as Tech Innovator of the Year at the prestigious Drapers Awards 2023.
Contact info
United Kingdom
- support@zigzag.global
- www.zigzag.global
4.1
Great
49 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Terrible service
They respond automatically on whatsapp, but what good is the response if you never see your package.
September 10, 2023
Unprompted review
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Well I had a charge from a shop I have…
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August 31, 2023
Unprompted review
The worst customer support ever
The worst customer support ever! When you return goods through this company, prepare yourself for strong nerves.You can only track the shipment you send until it arrives at their warehouse in Germany.When the shipment arrives at their warehouse, no one will talk to you and no one will help you. By the way, I am returning the goods to the UK through this company. 16 days have passed since the delivery to their warehouse in Germany. The zigzag Bulgarian guys at customer support won't give you a tracking number for the route from their German warehouse to the UK warehouse of the seller. They won't tell you when I'll ship it or if it's shipped. 20 days have passed since the return was sent via ZigZag, and after 4 days the package was delivered to them in Germany. Since then, ZigZag can't tell me where my package is? when will it be delivered to UK? What is the tracking number of the package? Worst customer support.
October 3, 2022
Unprompted review
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