Zizzi Ristorante Reviews 

765
TrustScore 2.5 out of 5

2.4

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, most reviewers were unhappy with their experience overall, expressing significant frustration with the business. Customers frequently complained about poor food quality, mentioning that many dishes arrived cold, lacked flavor, or were severely overcooked. People also experienced frustratingly slow and inattentive service from staff members who seemed completely overwhelmed by the busy room. Some reviewers were happy with the friendly staff, noting that specific employees went out of their way to make visits special. Consumers also mentioned enjoying delicious meals, showing that certain menu items tasted wonderful and provided a genuinely pleasant dining atmosphere. Guests felt very welcomed during these positive visits.

What people talk about most

Quality

Users describe widespread disappointment regarding food quality, noting burnt dishes and meals served... See more

Product

Consumers find product to be ambiguous, with highly mixed experiences regarding the food. While some... See more

Staff

Clients share ambiguous opinions on staff, with some customers praising friendly and attentive service from... See more

Service

Reviewers highlight ambiguous aspects of service, as customer opinions are starkly divided. While many... See more

Location

People report ambiguous experiences with location, mentioning visits to various branches across different... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Went with a group of friends and had the Christmas set menu. Food was bland, the "roast" potatoes were just partly boiled potatoes then stuck under a grill for a bit of colour. Almost raw, flavourless... See more

Rated 2 out of 5 stars

Firstly the good news (Zizzi Wigmore Street,London)... Meal booked for pre Concert, so at 17.30 and we were welcomed by pleasant staff who were efficient and helpful throughout...Value wa... See more

Rated 1 out of 5 stars

Ocean Terminal Zizzi We have always had a very good experience at this branch of Zizzi but why we were ignored by three members of staff on Sunday is a very strange experience. Two members of staff... See more

Rated 1 out of 5 stars

Went to inverness Scotland Zizzi … asked server about GF and vegan options … she went away asked person in charge .. they chatted kept looking at us 😡and then both went to other tables and never came... See more


Company details

  1. Restaurant
  2. Italian Restaurant

Information provided by various external sources

Our restaurants are run the Italian way - passionate and homely with a little flair. Wherever you are, something you can always be assured of is a warm welcome.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

765 reviews

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No history of asking for reviews

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2.4

All reviews

(765)

73 reviews in the last 12 months

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Rated 5 out of 5 stars

Our first time visiting Manchester…

Our first time visiting Manchester Piccadilly and we had a really lovely evening 20/02/26 table of 5… for starters the garlic bread bomb is something else omg how nice 😋 also the duck in hot honey was just beautiful other family members really rated their pizzas too, tiramisu and candy floss dolce desserts were very nice too would definitely return and highly recommend. the service was excellent

February 20, 2026
Unprompted review
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Rated 5 out of 5 stars

Southampton Westquay Excellent

Southampton Westquay. We visited 4 adults a wheelchair and a baby with a pushchair.
We were celebrating a birthday so decided on Zizzi as they had 50% off mains.
The staff were amazing, very attentive, food was amazing very hot.
We had a great time thank you

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Nice evening at lakeside

My husband and I went to the lakeside branch on 3rd Feb. The place was stylish and had a relaxing atmosphere. The food was really nice, best pizza I had ever had, it was so thin. We had a lovely server called Jacek and he was friendly, really helpful, especially in regards to the Zizzi app. He went out of his way to tell us about it and help us with it and was attentive throughout the evening. We will definitely go back again.

February 3, 2026
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Rated 2 out of 5 stars

Basic meals poor quality

Hadn't been to a Zizzi in years, so was looking forward to our visit to the one in Milton Keynes centre. We chose lasagna and Spag Bol - basic Italian meals. The Lasagna used flavourless cheese and white sauces (pretty sure they were bought/jar) and the spag bol was over starchy so that the spaghetti 'clumped' together. So disappointing. Our waitress was lovely but we won't be choosing Zizzi for dinner any time soon.

January 23, 2026
Unprompted review
Rated 1 out of 5 stars

Zizzi Meadowhall,

Zizzi Meadowhall,
Probably the worst meal we've had out, the portion sizes are shocking, we went for the 3 course for £30, service was that slow we didn't get chance to order our deserts as we had to be somewhere, literally sat for 40 minutes with empty plates, still charged for 3 courses, all food was so bland, I had the beef ragu just like something I can knock up at home, my 2 boys had calamari literally 5 little sticks 15 quid! We left £130 down and still hungry will never go to a zizzi again ill be sharing on SM with 50k followers

January 25, 2026
Unprompted review
Rated 2 out of 5 stars

Terrible experience

Well what can I say….Stockport

No staff; well one and a half, freezing cold and messy. There were 12 of us all nurses only booked Zizzis because we had blue light discount of 30%. We also wanted to order our drinks individually but were told there was no bar staff to facilitate this so had to put it on the bill which was award as we were not all drinking. The main waitress was unbelievably busy not only serving the restaurant but also sorting takeaways ( you would think they would stop takeaways with a full restaurant and when they didn’t have time to tidy up the tables or bar area). One meal has hair in it and one meal was cold. The rest of the food was ok I could not fault it. When we came to pay we were told the discount is only for 6 people not 12 so we asked if we could split the bill into two tables of 6. No that’s not allowed. Well then just discount 6 of us. No that’s not allowed either. We asked to speak to the manager and the waitress said there wasn’t one so she was probably the manager. We definitely wouldn’t have booked if we knew they were so ridged. There’s 12 people who won’t be back.

January 18, 2026
Unprompted review
Rated 1 out of 5 stars

Deceived - beware of 'Offers'!

Feel so ripped off!! Their 'Zillionaire' club advertised 30% off food during January, so we decided to take advantage of this on my birthday. On arrival in the chilly resturant (a couple of diners were wearing coats!) we were given their 'Set Menu' to choose from. We duly made our choices and enjoyed the meal. However the bill charged us FULL PRICE. When we questioned this, we were shown that hidden deep in the T&C's the offer did not apply to 'Set Menus’!! Of course obviously had we known this BEFORE ordering, we would never have chosen from the Set Menu in the first place!!
Really put a downer on the evening, a bad taste in the mouth that destroyed the good one the meal and initially provided. However, lesson learned, I shall never go back there again.

January 14, 2026
Unprompted review
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Rated 1 out of 5 stars

I ordered Zizzi to be delivered to my…

I ordered Zizzi to be delivered to my house in Lancaster UK. I only live several minutes away and yet every time I order from Zizzi delivery, I am always hugely disapointed! I've ordered from Zizzi tons of times and each time the pizza arrives COLD. Stone baked STONE COLD!!! And the pasta is basically tasteless! I thought Four Cheese Carbonara was meant to taste of cheese and smoke flavor (Not even a slight taste of cheese or smoke flavor!) And they always forget something from the order (Such as dips or in this case the Riserva Cheese Crisp which is part of the pasta!)
The only good thing about the meal was the king prawn (Which to tell you the truth I am vegetarian and just felt sorry for the death of the prawn at the hands of Zizzi and wanted to take the innocent baby prawn into my heavenly body and give it a final resting place after it likely endured panic, suffering and pain before being a garnish on a tasteless pasta dish)
Is it really worth killing animals and eating them? I can tell you now out of the 15 times I've ordered from Zizzi for delivery every time the food arrives cold (The pastas arrive warm or hot even thanks to a plastic lid but they are about as tasteless as a supermarket microwave pasta sadly)
I imagine to dine in their restaurant would be a different story as the food would be hotter and it would get the full works with trimmings. I know that the delivery isn't taken care of to the same degree!
X

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

Great meal / staff at Zizzi’s High Wycombe

We went for an early lunch today at Zizzi’s in High Wycombe (Eden) and had a great couple of hours there. There were 7 of us, 4 adults, a 10 year old, 6 year old and a nearly 2 year old and the staff were really good with us all. The restaurant itself is really nice and the food was lovely. We had Elsie as our main waitress and she was brilliant, my 10 year old daughter on the way home asked how can she be that nice for the whole of her long shift? So we’re very grateful as we don’t go out as much as we used to for meals so everyone made it a really pleasant experience. Will definitely be going back in the near future.

December 31, 2025
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Rated 1 out of 5 stars

Went to the O2 Zizzis

Went to the O2 Zizzis. The portion sizes have shrunk to the point where I was still hungry after a starter and main, and the prices have doubled. There’s barely any meat in the meat dishes, surprisingly, the cheese they offer isn’t Parmesan. Genuinely a terrible experience. This used to be one of my favourite restaurant chains but I won’t be going again. Not worth the thirty pounds it costs for a meal there.
Plus they add a tip onto every booking in London for the bare minimum of service.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve read other review on here but I…

I’ve read other review on here but I must say we had a brilliant evening at Chatham zizzi. The food was good but what made the evening stand out was our waiter CHARLIE.
He was fab: friendly efficient and made my Enderby mum feel really special!! Thank you Charlie.
Just say this is the first review I’ve ever written and it’s been several months ( we came in September !!). since Charlie was our waiter. I hope I’m not too late with this review because I’d love for him to know that he really made a difference!
Thanks 🙏🏾

September 15, 2025
Unprompted review
Rated 1 out of 5 stars

We are at their branch in Farnham

We are at their branch in Farnham. Never again. They were to interested in takeaways. £18.95 for a lasagne No meat all sauce and pasta Total rip off and a very poor experience. Never again.

December 4, 2025
Unprompted review
Rated 2 out of 5 stars

Zizzi One New Change

Went with a group of friends and had the Christmas set menu. Food was bland, the "roast" potatoes were just partly boiled potatoes then stuck under a grill for a bit of colour. Almost raw, flavourless. The pizza is just an oblong tortilla with some flavourless ingredients. Portions are minuscule. The staff is nice and caring but we tried it once and never again.

December 8, 2025
Unprompted review
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Rated 1 out of 5 stars

Birthday meal, disaster

We booked Zizzi, Bluewater to celebrate my sons birthday. My oldest boy, his wife and my granddaughter came from Ashford to join us.
We were very disappointed with the food. Everyone had pizzas apart from me and my son's girlfriend. None of them enjoyed their meals. I dont like pizza so had the chicken dish with prosciutto. Should have come with butternut squash which i had to ask for. The chicken was lukewarm, so I didnt eat it. Basically, the meal was horrible and we were all very disappointed. We will not be going there again.

December 7, 2025
Unprompted review
Rated 1 out of 5 stars

Food delivered cold

Food delivered cold, laye and messed up.
Spaghetti box opened and spilled, pizza messed up.
Waited 48 min over the scheduled time to be delivered

November 30, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible don’t go!

My recent experience at Zizzi’s was extremely disappointing. The servers were completely inattentive from the moment we arrived, and despite the serves checking in on everyone but us , we felt ignored. What made it worse was how quickly they tried to rush us out simply because we’re young — it was unprofessional and uncomfortable.

The food was nowhere near worth the price. Our pizzas arrived cold, the pasta was chewy, and the chips had absolutely no flavour. For what they charge, the quality was unacceptable.

To top it all off, the staff only informed us at the very end that they don’t accept cash, which is something that should be mentioned upfront, not after the meal.

Overall, this visit felt like a waste of money and time. I definitely won’t be returning, and I wouldn’t recommend Zizzi’s based on this experience.

November 29, 2025
Unprompted review

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